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<p>Access to Work are currently receiving an increased level of applications for support
and are working through all applications to ensure that they are progressed as soon
as possible. During the year April 2021-March 2022, c79,800 applications for support
were processed.</p><p>For applications where a customer is due to begin a new job
with a start date within 4 weeks, their case will be prioritised, and contact made
as soon as possible. For renewal applications for on-going support, these are also
being prioritised and in the majority of cases, support approved using a new streamlined
process. In March 2022, 59% of applications to AtW were treated as a priority and
allocated to a case manager for immediate action.</p><p>In addition to cases in progress
and those which are prioritised, there are currently c14,700 Access to Work applications
outstanding where we have not yet made contact with the customer and which are outside
of our usual timescale for initial contact. These cases are considered in the date
order we received them.</p><p> </p>
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