| answer text |
<p>Decisions to open or close a branch or mobile banking service are commercial decisions
for firms and the Government does not intervene. However, it is imperative that banks
and building societies recognise the needs of all their customers, including those
who need to use in-person services. Banks and building societies occupy a privileged
position in society and are essential to enabling businesses to manage their money
on a day-to-day basis.</p><p> </p><p>Guidance from the FCA sets out its expectation
of firms when they are deciding to reduce their physical branches. Firms are expected
to carefully consider the impact of planned closures on their customers’ everyday
banking and cash access needs, and put in place alternatives, where this is reasonable.</p><p>
</p><p>Alternative options to access everyday banking services for small businesses
can be via telephone banking, through digital means such as mobile or online banking,
and via the Post Office or Banking Hubs.</p>
|
 |
