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387247

registered interest
date	02/07/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Yorkshire and the Humber
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how many telephone calls to HM Revenue and Customs from people in (a) West Yorkshire, (b) Leeds and (c) Leeds North West constituency were unanswered for each of the last five years.
tabling member constituency	Leeds North West
tabling member printed	Greg Mulholland
uin	5390
answer	answer is ministerial correction date of answer 10/07/2015 answer text <p>HM Revenue and Customs (HMRC) does not hold data by constituency.</p><p> </p><p> </p><p> </p><p>HMRC handles around 50 million telephone calls annually and regularly publishes general performance reports on GOV.UK.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 10/07/2015 10:58:37 answering member 1529 label Biography information for Mr David Gauke
tabling member	1540 label Biography information for Greg Mulholland

349909

registered interest
date	11/06/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Royal Bank of Scotland
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, if he will publish the independent advice he received on the sale of the Government's stake in the Royal Bank of Scotland.
tabling member constituency	Leeds North West
tabling member printed	Greg Mulholland
uin	2105
answer	answer is ministerial correction date of answer 18/06/2015 answer text <p>In announcing the sale of the Government’s shareholding in Royal Bank of Scotland, the Chancellor is acting on independent advice from the Governor of the Bank of England and a report from Rothschild investment bank. The report by Rothschild, and the corresponding advice from the Governor, are both available online at www.gov.uk.</p><p> </p> answering member constituency West Worcestershire answering member printed Harriett Baldwin question first answered 18/06/2015 11:52:48 answering member 4107 label Biography information for Dame Harriett Baldwin
tabling member	1540 label Biography information for Greg Mulholland

348981

registered interest
date	08/06/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Bank Services: Older People
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what steps his Department is taking to make banking accessible to elderly people who do not have access to the internet.
tabling member constituency	Leeds North West
tabling member printed	Greg Mulholland
uin	1426
answer	answer is ministerial correction date of answer 18/06/2015 answer text <p>The Government is committed to improving access to financial services for all, including the elderly. <br><br>Banks’ and building societies’ treatment of their customers is currently governed by the Financial Conduct Authority in its Banking Conduct of Business Sourcebook. The Sourcebook includes a general requirement for firms to provide a prompt, efficient and fair service to all of their customers. This includes older people, the disabled, and those who may lack the capacity to manage their account on their own. Initiatives are also in place to support elderly and vulnerable customers who need the assistance of a carer to help them manage their money. <br><br>Elderly customers who do not have access to the internet may be more reliant on their local bank branch. To support continued access to banking services where local branches close, the Access to Banking protocol announced in March 2015 requires a bank to carry out a number of steps including carrying out community engagement such as considering the age profile of branch users and the number of branch users who may be more dependent on their branch for reasons such as digital exclusion. <br><br>Further steps include finding suitable alternative provision; and putting satisfactory alternative measures in place before a branch is closed.</p> answering member constituency West Worcestershire answering member printed Harriett Baldwin question first answered 18/06/2015 11:21:43 answering member 4107 label Biography information for Dame Harriett Baldwin
tabling member	1540 label Biography information for Greg Mulholland

225116

registered interest
date	04/03/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Tax Evasion
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, if he will bring forward legislative proposals to increase penalties for people convicted of assisting tax evasion.
tabling member constituency	Leeds North West
tabling member printed	Greg Mulholland
uin	226270
answer	answer is ministerial correction date of answer 17/03/2015 answer text <p>This government has been relentless in its crackdown on tax evasion. The unprecedented Common Reporting Standard will mean that by 2018 over 90 countries be exchanging information on offshore accounts automatically, helping HM Revenue &amp; Customs (HMRC) to find and pursue offshore evaders successfully.</p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 17/03/2015 17:37:10 answering member 1529 label Biography information for Mr David Gauke
tabling member	1540 label Biography information for Greg Mulholland

175837

registered interest
date	21/01/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what assessment he has made of the effectiveness of training available to staff at HM Revenue and Customs.
tabling member constituency	Leeds North West
tabling member printed	Greg Mulholland
uin	907254
answer	answer is ministerial correction date of answer 27/01/2015 answer text <p>The effectiveness of training is assessed using a range of methods including skills assessments, examinations, and feedback from Managers on Business Performance. <br><br>Standards for learning are matched against the Professional standards set by the Association of Accountancy Technicians and Manchester Metropolitan University. <br><br>These external bodies monitor the learning to ensure that it meets the standards set.</p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 27/01/2015 15:28:44 answering member 1529 label Biography information for Mr David Gauke
tabling member	1540 label Biography information for Greg Mulholland

173365

registered interest
date	13/01/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Financial Services: Compensation
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how many businesses were ordered by the Financial Services Ombudsman to award consumers fair compensation up to the £100,000 limit in each year from 2001 to 2011.
tabling member constituency	Leeds North West
tabling member printed	Greg Mulholland
uin	220649
answer	answer is ministerial correction date of answer 21/01/2015 answer text <p>The issues raised are a matter for the Financial Ombudsman Service (FOS) who are operationally independent from Government.</p><p> </p><p> </p><p> </p><p>These questions have been passed on to the FOS. The FOS will reply directly to the honourable member by letter. A copy of the letter will be placed in the Library of the House.</p><p> </p> answering member constituency South Northamptonshire answering member printed Andrea Leadsom grouped question UIN 220172 220187 220188 question first answered 21/01/2015 09:53:39 answering member 4117 label Biography information for Andrea Leadsom
tabling member	1540 label Biography information for Greg Mulholland

172816

registered interest
date	08/01/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Financial Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how many businesses were recommended by the Financial Services Ombudsman to award consumers fair compensation above the £100,000 limit in each year from 2001 to 2011.
tabling member constituency	Leeds North West
tabling member printed	Greg Mulholland
uin	220188
answer	answer is ministerial correction date of answer 21/01/2015 answer text <p>The issues raised are a matter for the Financial Ombudsman Service (FOS) who are operationally independent from Government.</p><p> </p><p> </p><p> </p><p>These questions have been passed on to the FOS. The FOS will reply directly to the honourable member by letter. A copy of the letter will be placed in the Library of the House.</p><p> </p> answering member constituency South Northamptonshire answering member printed Andrea Leadsom grouped question UIN 220172 220187 220649 question first answered 21/01/2015 09:53:39 answering member 4117 label Biography information for Andrea Leadsom
tabling member	1540 label Biography information for Greg Mulholland

172817

registered interest
date	08/01/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Financial Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how many businesses were recommended by the Financial Services Ombudsman to award consumers fair compensation above the £150,000 limit in (a) 2012, (b) 2013 and (c) 2014.
tabling member constituency	Leeds North West
tabling member printed	Greg Mulholland
uin	220187
answer	answer is ministerial correction date of answer 21/01/2015 answer text <p>The issues raised are a matter for the Financial Ombudsman Service (FOS) who are operationally independent from Government.</p><p> </p><p> </p><p> </p><p>These questions have been passed on to the FOS. The FOS will reply directly to the honourable member by letter. A copy of the letter will be placed in the Library of the House.</p><p> </p> answering member constituency South Northamptonshire answering member printed Andrea Leadsom grouped question UIN 220172 220188 220649 question first answered 21/01/2015 09:53:38 answering member 4117 label Biography information for Andrea Leadsom
tabling member	1540 label Biography information for Greg Mulholland

172818

registered interest
date	08/01/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Financial Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what his policy is on removing the compensation limit set by the Financial Services Ombudsman.
tabling member constituency	Leeds North West
tabling member printed	Greg Mulholland
uin	220196
answer	answer is ministerial correction date of answer 21/01/2015 answer text <p>The Financial Services and Markets Act 2000 provides for the Financial Conduct Authority (FCA) to determine the level of the Financial Ombudsman Service compensation limit.</p><p> </p><p> </p><p> </p><p>This is a matter for the FCA, who are operationally independent from Government. The question has been passed on to the FCA. The FCA will reply directly to the honourable member by letter. A copy of the letter will be placed in the Library of the House.</p><p> </p> answering member constituency South Northamptonshire answering member printed Andrea Leadsom question first answered 21/01/2015 09:46:52 answering member 4117 label Biography information for Andrea Leadsom
tabling member	1540 label Biography information for Greg Mulholland

172823

registered interest
date	08/01/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Financial Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how many businesses were instructed by the Financial Services Ombudsman to award consumers the maximum compensation of £150,000 in (a) 2012, (b) 2013 and (c) 2014.
tabling member constituency	Leeds North West
tabling member printed	Greg Mulholland
uin	220172
answer	answer is ministerial correction date of answer 21/01/2015 answer text <p>The issues raised are a matter for the Financial Ombudsman Service (FOS) who are operationally independent from Government.</p><p> </p><p> </p><p> </p><p>These questions have been passed on to the FOS. The FOS will reply directly to the honourable member by letter. A copy of the letter will be placed in the Library of the House.</p><p> </p> answering member constituency South Northamptonshire answering member printed Andrea Leadsom grouped question UIN 220187 220188 220649 question first answered 21/01/2015 09:53:38 answering member 4117 label Biography information for Andrea Leadsom
tabling member	1540 label Biography information for Greg Mulholland