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<p>The Government is in continual dialogue with the insurance sector to understand
and influence its contribution to handling this unprecedented situation.</p><p> </p><p>The
Financial Conduct Authority (FCA) rules require insurers to handle claims fairly and
promptly; provide reasonable guidance to help a policyholder make a claim; not reject
a claim unreasonably; and settle claims promptly once settlement terms are agreed.
In addition, the FCA has said that, in light of COVID-19, insurers must consider very
carefully the needs of their customers and show flexibility in their treatment of
them. The Government is working closely with the FCA to ensure that the rules are
being upheld during this crisis and fully supports the regulator in its role.</p><p>
</p><p>The FCA have also issued guidance for travel insurance customers, which can
be found on their website.</p><p>We have discussed with insurers the importance of
insurance cover for Covid-19 in restoring consumer confidence to travel again. Firms
assure us that they will look to offer cover again where and when they can. They are
monitoring announcements by Government and reviewing their position as the situation
evolves. We will continue to monitor this situation closely.</p>
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