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1697671

registered interest
date	20/03/2024
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Standards
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what assessment they have made of the quality of customer services provided by His Majesty's Revenue and Customers to taxpayers; and whether they will undertake a review or ask an independent third party to do so.
tabling member printed	Lord Kempsell
uin	HL3463
answer	answer is ministerial correction date of answer 27/03/2024 answer text <p>The quality of HMRC's customer service is regularly assessed by various bodies, including the Treasury Select Committee, National Audit Office, independent Adjudicator's Office, and Public Accounts Committee. HMRC also has internal customer surveys and key performance metrics to monitor its customer service objectives as outlined in the HMRC Charter.</p><p>HMRC Performance is published on a monthly and quarterly basis on GOV.UK:</p><p><a href="https://www.gov.uk/government/collections/hmrc-monthly-performance-reports" target="_blank">https://www.gov.uk/government/collections/hmrc-monthly-performance-reports</a></p><p> </p><p><a href="https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates" target="_blank">https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates</a></p> answering member printed Baroness Vere of Norbiton question first answered 27/03/2024 15:30:08 answering member 4580 label Biography information for Baroness Vere of Norbiton
tabling member	4988 label Biography information for Lord Kempsell

1697258

registered interest
date	19/03/2024
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	UK Internal Trade: Northern Ireland
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what progress they have made in March in simplifying trade procedures between Great Britain and Northern Ireland, to minimise disruption for businesses.
tabling member printed	Lord Browne of Belmont
uin	HL3369
answer	answer is ministerial correction date of answer 27/03/2024 answer text <p>The Government is committed to ensuring smooth trade flows within the UK internal market.</p><p>The UK Internal Market Scheme (UKIMS) replaced the previous UK Trader Scheme on 30 September 2023, allowing a much wider range of businesses to move goods into Northern Ireland under the existing ‘not at risk’ arrangements, with over 3,000 new businesses now authorised.</p><p>From 30 September 2024, UKIMS traders will also be able to benefit from the new simplified processes for UK internal market movements which will scrap burdensome supplementary declarations and allow for the use of a simpler dataset based on standard commercial information as opposed to full customs declarations as is required currently.</p><p> </p><p> </p><p>There is also tailored support available for businesses trading between Great Britain and Northern Ireland via the free-to-use Trader Support Service (TSS).</p> answering member printed Baroness Vere of Norbiton grouped question UIN HL3371 question first answered 27/03/2024 15:28:54 answering member 4580 label Biography information for Baroness Vere of Norbiton
tabling member	3801 label Biography information for Lord Browne of Belmont

1697259

registered interest
date	19/03/2024
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	UK Internal Trade: Northern Ireland
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what steps they are taking to ensure that customs controls do not disproportionately affect small and medium-sized businesses trading between Great Britain and Northern Ireland.
tabling member printed	Lord Browne of Belmont
uin	HL3370
answer	answer is ministerial correction date of answer 27/03/2024 answer text <p>The Government is committed to ensuring smooth trade flows within the UK internal market.</p><p>The UK Internal Market Scheme (UKIMS) replaced the previous UK Trader Scheme on 30 September 2023. UKIMS allows a much wider range of businesses to move goods into Northern Ireland under the existing ‘not at risk’ arrangements than the previous scheme, with over 3,000 new businesses now authorised.</p><p>Under UKIMS, the turnover threshold below which companies involved in processing can move eligible goods under the scheme quadrupled from the old £500,000 limit up to £2m, benefiting SMEs. From 30 September 2024, UKIMS traders will also be able to benefit from the new simplified processes for UK internal market movements which will scrap burdensome supplementary declarations and allow for the use of a simpler dataset based on standard commercial information as opposed to full customs declarations as is required currently.</p><p>There is tailored support available for all sizes of businesses trading between Great Britain and Northern Ireland, including small and medium-sized businesses, via the free-to-use Trader Support Service (TSS).</p><p> </p><p> </p> answering member printed Baroness Vere of Norbiton question first answered 27/03/2024 15:28:07 answering member 4580 label Biography information for Baroness Vere of Norbiton
tabling member	3801 label Biography information for Lord Browne of Belmont

1697260

registered interest
date	19/03/2024
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	UK Internal Trade: Northern Ireland
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what steps they are taking to ensure a consistent and friction-free supply of goods to Northern Ireland from Great Britain.
tabling member printed	Lord Browne of Belmont
uin	HL3371
answer	answer is ministerial correction date of answer 27/03/2024 answer text <p>The Government is committed to ensuring smooth trade flows within the UK internal market.</p><p>The UK Internal Market Scheme (UKIMS) replaced the previous UK Trader Scheme on 30 September 2023, allowing a much wider range of businesses to move goods into Northern Ireland under the existing ‘not at risk’ arrangements, with over 3,000 new businesses now authorised.</p><p>From 30 September 2024, UKIMS traders will also be able to benefit from the new simplified processes for UK internal market movements which will scrap burdensome supplementary declarations and allow for the use of a simpler dataset based on standard commercial information as opposed to full customs declarations as is required currently.</p><p> </p><p> </p><p>There is also tailored support available for businesses trading between Great Britain and Northern Ireland via the free-to-use Trader Support Service (TSS).</p> answering member printed Baroness Vere of Norbiton grouped question UIN HL3369 question first answered 27/03/2024 15:28:54 answering member 4580 label Biography information for Baroness Vere of Norbiton
tabling member	3801 label Biography information for Lord Browne of Belmont

1697330

registered interest
date	19/03/2024
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Tourism: VAT
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what assessment they have made of the potential (1) costs, and (2) benefits, of reintroducing tax-free shopping for international visitors, including the impact on (a) retail sales, (b) employment levels, and (c) economic recovery.
tabling member printed	Lord Taylor of Warwick
uin	HL3428
answer	answer is ministerial correction date of answer 27/03/2024 answer text <p>As set out at Spring Budget 2024, the government is considering the findings of the OBR’s review of the original costing of the withdrawal of tax-free shopping, published in the Economic and Fiscal Outlook on 6 March, alongside industry representations and broader data. The government welcomes further submissions in response to the OBR’s findings.</p> answering member printed Baroness Vere of Norbiton question first answered 27/03/2024 15:29:26 answering member 4580 label Biography information for Baroness Vere of Norbiton
tabling member	1796 label Biography information for Lord Taylor of Warwick

1696329

registered interest
date	14/03/2024
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	National Insurance: British Nationals Abroad
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what is their current target time for processing (1) online, and (2) postal, applications for certificates confirming payment of UK National Insurance when working temporarily abroad ("A1 Forms"), and when they expect to achieve these target times.
tabling member printed	The Earl of Clancarty
uin	HL3275
answer	answer is ministerial correction date of answer 21/03/2024 answer text <p>HMRC’s Service Level Standards (SLA) for responding to A1 certificate applications are 15 working days, where received through the online application forms, and 40 working days, where received by post.</p><p>HMRC has implemented measures to bring processing back within the SLA by the end of April 2024.</p> answering member printed Baroness Vere of Norbiton question first answered 21/03/2024 12:34:21 answering member 4580 label Biography information for Baroness Vere of Norbiton
tabling member	3391 label Biography information for The Earl of Clancarty

1696335

registered interest
date	14/03/2024
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Windsor Framework: Finance
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government whether recurring financial provision will be made to implement the Windsor Framework; and, if so, what quantum they are expecting.
tabling member printed	Lord Empey
uin	HL3281
answer	answer is ministerial correction date of answer 27/03/2024 answer text <p>As set out in the Statement of Funding Policy, the UK Government will fund the direct costs associated with reaching the required level of compliance to implement the UK Government’s obligations under the Windsor Framework. Funding will continue to be provided to the Northern Ireland Executive for this purpose through the Estimates process.</p> answering member printed Baroness Vere of Norbiton question first answered 27/03/2024 12:59:39 answering member 4580 label Biography information for Baroness Vere of Norbiton
tabling member	4216 label Biography information for Lord Empey

1696344

registered interest
date	14/03/2024
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Telephone Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what is the (1) median, and (2) upper decile, wait time for His Majesty's Revenue and Customs to answer telephone calls.
tabling member printed	Lord Lipsey
uin	HL3290
answer	answer is ministerial correction date of answer 21/03/2024 answer text <p>HMRC does not report on the median or upper decile wait times for telephone calls. However, HMRC publishes data on the average speed of answer for customer calls and the percentage of calls where the customer waited more than 10 minutes.</p><p><br>This information can be found at the following link:</p><p><a href="https://www.gov.uk/government/collections/hmrc-monthly-performance-reports#reporting-year-2023-to-2024" target="_blank">https://www.gov.uk/government/collections/hmrc-monthly-performance-reports#reporting-year-2023-to-2024</a></p> answering member printed Baroness Vere of Norbiton question first answered 21/03/2024 12:34:09 answering member 4580 label Biography information for Baroness Vere of Norbiton
tabling member	2492 label Biography information for Lord Lipsey

1696357

registered interest
date	14/03/2024
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Payments: Regulation
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government, following the publication of the draft Payment Services (Amendment) Regulations 2024, what steps they are taking to introduce legal safeguards to protect consumer rights and ensure transparency in the process of delaying payments for further investigation.
tabling member printed	Lord Taylor of Warwick
uin	HL3303
answer	answer is ministerial correction date of answer 27/03/2024 answer text <p>The government takes the issue of fraud very seriously and is dedicated to protecting the public from this devastating crime.</p><p>The government has published draft legislation that allows the sending of payments to be delayed where there are reasonable grounds to suspect fraud or dishonesty, and more time is needed to contact the customer or relevant third parties.</p><p>Subject to some exceptions to ensure Payment Service Providers (PSPs) meet other legal obligations, for example around tackling financial crime, PSPs will be obliged to inform the customer, set out the reasoning behind a delay, and what information or actions are needed to enable the PSP to decide whether to execute the payment.</p><p>The government intends to introduce this legislation in summer 2024 and, subject to Parliamentary approval, for it to come into force on 7 October 2024.</p> answering member printed Baroness Vere of Norbiton question first answered 27/03/2024 11:34:25 answering member 4580 label Biography information for Baroness Vere of Norbiton
tabling member	1796 label Biography information for Lord Taylor of Warwick

1695958

registered interest
date	13/03/2024
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	UK Internal Trade: Northern Ireland
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government how many checks took place on goods moving between Great Britain to Northern Ireland via the UK Internal Market Scheme between 1 February and 10 March.
tabling member printed	Baroness Hoey
uin	HL3243
answer	answer is ministerial correction date of answer 22/03/2024 answer text <p>Full information on the goods moved under the UK Internal Market scheme between 1 February and 10 March 2024 is not currently available. The UK Internal Market Scheme is currently live with over 7700 businesses in the scheme as of 11 March 2024, which includes over 3000 new businesses that did not benefit from the previous UK Trader Scheme.</p> answering member printed Baroness Vere of Norbiton question first answered 22/03/2024 13:07:04 answering member 4580 label Biography information for Baroness Vere of Norbiton
tabling member	210 label Biography information for Baroness Hoey