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1140592

registered interest
date	19/07/2019
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, what the (a) longest and (b) average response time was to answer an HMRC helpline; and how many complaints about telephone response times to those helplines have been made in the last six months for which figures are available.
tabling member constituency	Newport East
tabling member printed	Jessica Morden
uin	279394
answer	answer is ministerial correction date of answer 24/07/2019 answer text <p>HMRC measure their telephony performance through average speed to answer and the percentage of customers needing to wait over 10 minutes.</p><p>In 2018-19, for customers who needed to speak to an adviser after going through the automated telephone system, HMRC’s average speed of answer was narrowly outside the five minute target at 5:14 mins. 19.7% of customers waited longer than ten minutes to be connected to an adviser, which is outside HMRC’s 15% target.</p><p>HMRC do not record complaints data broken down to this level of detail so the information requested is not readily available and could be provided only at disproportionate cost.</p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman question first answered 24/07/2019 07:14:23 answering member 3991 label Biography information for Jesse Norman
tabling member	1548 label Biography information for Jessica Morden

1132293

registered interest
date	14/06/2019
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Income Tax: South Wales
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, how many tax payers for each rate of income tax there are in (a) Newport East constituency, (b) Newport West constituency, (c) Monmouth constituency, (d) Newport Local Authority and (e) Monmouthshire Local Authority.
tabling member constituency	Newport East
tabling member printed	Jessica Morden
uin	264745
answer	answer is ministerial correction date of answer 19/06/2019 answer text <p>Estimates of the number of tax paying individuals in the areas requested and by marginal tax rate are provided in the following table.</p><p> </p><p><strong>Numbers of taxpayers (thousands) in tax year 2016-17,</strong></p><p><strong>by marginal tax rate,</strong></p><p><strong>for selected Parliamentary Constituencies and Local Authorities</strong></p><p><strong> </strong></p><table><tbody><tr><td><p> </p></td><td><p>Savers Rate</p></td><td><p>Basic Rate</p></td><td><p>Higher Rate</p></td><td><p>Additional Rate</p></td><td><p>Total</p></td></tr><tr><td colspan="6"><p> </p></td></tr><tr><td colspan="6"><p>Parliamentary Constituency</p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Monmouth</p></td><td><p>..</p></td><td><p>39</p></td><td><p>8</p></td><td><p>..</p></td><td><p>49</p></td></tr><tr><td><p>Newport East</p></td><td><p>..</p></td><td><p>29</p></td><td><p>3</p></td><td><p>..</p></td><td><p>32</p></td></tr><tr><td><p>Newport West</p></td><td><p>..</p></td><td><p>34</p></td><td><p>5</p></td><td><p>..</p></td><td><p>40</p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td colspan="6"><p>Local Authority</p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Monmouthshire</p></td><td><p>..</p></td><td><p>40</p></td><td><p>8</p></td><td><p>..</p></td><td><p>49</p></td></tr><tr><td><p>Newport</p></td><td><p>..</p></td><td><p>57</p></td><td><p>7</p></td><td><p>..</p></td><td><p>65</p></td></tr></tbody></table><p><strong> </strong></p><p>Source: Survey of Personal Incomes, 2016-17</p><p> </p><p><strong>Notes on the table</strong></p><p>1 Figures have been rounded to the nearest thousand.</p><p>2 The 2016-17 tax year is the latest year for which these figures are available.</p><p>3 Monmouth, Newport East and Newport West are shown at Parliamentary Constituency level; Monmouthshire and Newport are shown at Local Authority level.</p><p>4 An individual’s marginal tax rate is the proportion of an extra pound of income that would be paid in Income Tax, which depends on their total taxable income and its composition.</p><p>5 The Survey of Personal Incomes (SPI) is based on a sample of taxpayers. Values in the table based on particularly small numbers of taxpayers have been suppressed, to protect the confidentiality of individuals’ information.</p><p>6 Symbols used in the table:</p><p>.. Suppressed</p><p>- Negligible</p><p>. Not applicable</p><p>7 As is the case with the published Personal Incomes Statistics, these figures are statistical estimates and will be subject to sampling variation. For further information, please see the Personal Incomes Statistics release (Annex B), at the link below.</p><p><a href="https://www.gov.uk/government/collections/personal-incomes-statistics" target="_blank">https://www.gov.uk/government/collections/personal-incomes-statistics</a></p><p> </p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman question first answered 19/06/2019 15:15:32 answering member 3991 label Biography information for Jesse Norman
tabling member	1548 label Biography information for Jessica Morden

1087155

registered interest
date	12/03/2019
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Roadchef: Employee Benefit Trusts
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, what recent progress has been made on resolving the dispute between HMRC and the Roadchef Employee Benefits Trust; and if he will publish a Written Statement on that matter after the meeting that will be held between those parties on 27 March 2019.
tabling member constituency	Newport East
tabling member printed	Jessica Morden
uin	231409
answer	answer is ministerial correction date of answer 15/03/2019 answer text <p>The administration of the tax system is a matter for HM Revenue and Customs. It would not be appropriate for Treasury Ministers to become involved in the administration of the tax system in specific cases.</p> answering member constituency Central Devon answering member printed Mel Stride question first answered 15/03/2019 13:17:44 answering member 3935 label Biography information for Mel Stride
tabling member	1548 label Biography information for Jessica Morden

971550

registered interest
date	11/09/2018
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Living Wage
house id	1
legislature	25259 pref label House of Commons
question text	What recent assessment he has made of the adequacy of the level of the national living wage.
tabling member constituency	Newport East
tabling member printed	Jessica Morden
uin	906792
answer	answer is ministerial correction date of answer 11/09/2018 answer text <p>Those on the National Living Wage saw another inflation-beating pay rise with the 4.4% cash increase in April.</p> answering member constituency South West Norfolk answering member printed Elizabeth Truss question first answered 11/09/2018 15:31:49 answering member 4097 label Biography information for Elizabeth Truss
tabling member	1548 label Biography information for Jessica Morden

969258

registered interest
date	06/09/2018
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Bank Services: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, what assessment he has made of the implications for his policies of the number of complaints made to the Financial Ombudsman Service on packaged bank accounts.
tabling member constituency	Newport East
tabling member printed	Jessica Morden
uin	171324
answer	answer is ministerial correction date of answer 11/09/2018 answer text <p>Government is aware that there have been examples of the mis-selling of packaged accounts and action has already been taken.</p><p> </p><p>The Government expects financial services firms to treat their customers fairly, according to the FCA’s Principles for Business. Where a customer feels this has not been the case, the Financial Ombudsman Service plays a valuable role in providing consumers with a swift and effective means of resolving disputes. An effective Ombudsman enhances consumer confidence. This is beneficial for financial markets and for the providers of financial services and products.</p><p> </p><p>In 2013, the FCA introduced new rules on packaged bank accounts. These were designed to help customers understand whether the product was right for them. Firms are now required to establish and record whether customers are eligible to claim for each of the insurances in the package. They are also now required to send annual statements, prompting customers to review their eligibility and whether the products continue to meet their needs.</p><p> </p><p>The FCA then conducted a thematic review of packaged bank accounts in 2016 and found that there were weaknesses in firms’ complaint handling procedures. The FCA then conducted a further review of these complaint handling procedures and published their findings in July 2017. They found that real improvements had been made, but made some further recommendations on how firms could improve their processes further.</p><p> </p><p>As with all financial services products, Government works closely with the Ombudsman and the financial services regulators to ensure that current legislation continues to protect consumers.</p> answering member constituency Salisbury answering member printed John Glen question first answered 11/09/2018 16:07:19 answering member 4051 label Biography information for John Glen
tabling member	1548 label Biography information for Jessica Morden

904876

registered interest
date	15/05/2018
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Roadchef: Employee Benefit Trusts
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, pursuant to his Oral Answer of 17 April 2018, Official Report, column 179, what progress HMRC is making on reaching an agreement with the Roadchef Employee Benefit Trust on the outstanding tax issues.
tabling member constituency	Newport East
tabling member printed	Jessica Morden
uin	144245
answer	answer is ministerial correction date of answer 04/06/2018 answer text <p>As I mentioned in the Oral Answer of 17 April 2018, HMRC is in discussion with the trustees in this case and hopes for a resolution soon.</p><p> </p> answering member constituency Central Devon answering member printed Mel Stride question first answered 04/06/2018 15:02:46 answering member 3935 label Biography information for Mel Stride
tabling member	1548 label Biography information for Jessica Morden