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<p>As set out in Managing Public Money, it is good practice to use customer feedback
in evaluating the quality of services provided to the public. Spending decisions by
central government bodies on remuneration for provision of feedback may be permitted
where such spending is regular, proper, feasible and value for money.</p><p> </p><p>At
Autumn Budget and Spending Review 2021 the government published an updated set of
priority outcomes and metrics. These capture the real-world impacts for the public
that departments have committed to achieve, including metrics that track user satisfaction
with public services. The full list of priority outcomes and metrics can be found
<a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1029277/Supplementary_Document_on_Outcomes_Metrics.pdf"
target="_blank">here</a>.</p>
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