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<p>The Government is committed to maintaining trust in the tax system and working
with taxpayers to help them get their tax right. However, the Government is aware
that some taxpayers face issues and feel misled when using companies that specialise
in claiming tax refunds from HMRC.</p><p> </p><p>The Government is working with regulators
and other key partners to ensure that the current legal framework is robust in prohibiting
harmful business practices to consumer contracts. This includes introducing expectations
of transparency in the HMRC Standard for Agents, updated in January 2023, to ensure
customers are made aware of the agent’s fees and charging structure.</p><p> </p><p>There
are many ways in which a customer can authorise a third party to act on their behalf.
HMRC is also developing options for a more modern and secure approach to agent authorisation.</p><p>
</p><p>HMRC continues to monitor tax agents and challenge them when there are potential
concerns about their practices. HMRC then takes action by either issuing penalties,
suspending claims or refusing to deal with an agent, and wherever necessary working
with the Police to support their investigations.</p>
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