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1129195

registered interest
date	03/06/2019
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency: Swansea
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, how many additional staff have been employed at DVLA Swansea since 2014; what comparative assessment he has made of the average processing time for applications for Northern Ireland customers in the six months preceding the transfer of services to Swansea and the six months after the transfer of such services; what the average processing time was in the most recent period for which figures are available; and whether performance targets have been achieved at DVLA Swansea since 2014.
tabling member constituency	East Londonderry
tabling member printed	Mr Gregory Campbell
uin	259031
answer	answer is ministerial correction date of answer 06/06/2019 answer text <p>On 31 March 2014, the Driver and Vehicle Licensing Agency (DVLA) employed 4,951 full time equivalent staff compared to 5332 on 31 March 2019. The increase is largely attributable to the DVLA bringing its IT services in-house in 2015. The DVLA has also increased the number of staff working in its Drivers Medical section to cater for increases in medical notifications.</p><p> </p><p>Specific information on average processing times for customers in Northern Ireland is not readily available. The information could only be retrieved at disproportionate cost as it would require the interrogation of all vehicle-related transactions to identify those specific to Northern Ireland customers.</p><p> </p><p>All DVLA performance measures and achievement against those targets can be found in its annual report and accounts for each financial year along with relevant explanations. These can be viewed online at:</p><p> </p><p><a href="https://www.gov.uk/government/collections/dvla-annual-reports-and-accounts" target="_blank">https://www.gov.uk/government/collections/dvla-annual-reports-and-accounts</a></p> answering member constituency Northampton North answering member printed Michael Ellis question first answered 06/06/2019 09:59:21 answering member 4116 label Biography information for Sir Michael Ellis
tabling member	1409 label Biography information for Mr Gregory Campbell

1127081

registered interest
date	16/05/2019
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver Vehicle Licensing Authority : Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what assessment he has made of the performance of the Driver Vehicle Licensing Authority since its operation was centralised in Swansea following the transfer of DVA services from Northern Ireland in July 2014.
tabling member constituency	East Londonderry
tabling member printed	Mr Gregory Campbell
uin	255286
answer	answer is ministerial correction date of answer 21/05/2019 answer text <p>No specific assessment has been made of the performance of the Driver and Vehicle Licensing Agency (DVLA) following the transfer of vehicle registration and licensing services from the Driver Vehicle Agency to the DVLA.</p><p>The objective of centralisation was to ensure customers in Northern Ireland had access to the same services that were already available in GB. This includes providing customers in Northern Ireland with the facility to license their vehicles online or by telephone, as well as other online vehicle registration services.</p><p>This has now been achieved. Motorists in Northern Ireland also now have access to a wider range of vehicle registration and licensing services at more than 175 Post Office branches.</p><p>The centralisation also allowed other new services to be introduced, such as the opportunity for NI customers to purchase and retain personalised registration numbers and the facility for fleet operators in NI to use the DVLA’s fleet scheme.</p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman question first answered 21/05/2019 10:49:18 answering member 3991 label Biography information for Jesse Norman
tabling member	1409 label Biography information for Mr Gregory Campbell