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1141459

registered interest
date	23/07/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Debt Collection: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, with reference to the Written Statement of 22 July 2019, Enforcement Update, HCWS 1776, what barriers in the current complaints system may deter people from making a complaint.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	281123
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>As set out in the Justice Secretary’s Written Statement on bailiff reform, we will respond to the Call for Evidence and the Justice Select Committee’s report following further engagement with our stakeholders over the Summer. We will explore what barriers prevent people from making a complaint based on submissions to the Call for Evidence and meetings with our stakeholders.</p><p> </p><p>Our response will also consider the case for further regulation. County Court Bailiffs, who are employees of Her Majesty’s Courts and Tribunal Service (HMCTS), and Approved Enforcement Agencies who enforce criminal orders, were not within scope of the review of enforcement agents. We will liaise with trade unions if any proposals that may arise from our consideration of the responses from the Call for Evidence directly impact on Court staff.</p><p> </p><p>HMCTS are in the process of procuring a new set of contracts for Approved Enforcement Agencies (AEA) to enable the collection of criminal orders. The tender went live on 1 July 2019. We anticipate awarding contracts in December 2019, with services to commence in May 2020.</p> answering member constituency Charnwood answering member printed Edward Argar grouped question UIN 281124 281125 question first answered 03/09/2019 14:49:39 answering member 4362 label Biography information for Edward Argar
tabling member	4521 label Biography information for Liz Saville Roberts

1141463

registered interest
date	23/07/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Debt Collection: Regulation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, with reference to Written Statement of 22 July 2019 on Enforcement Update, HCWS 1776, whether he has plans to increase the regulation of enforcement agents before work performed by civilian enforcement officers is put out to tender.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	281124
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>As set out in the Justice Secretary’s Written Statement on bailiff reform, we will respond to the Call for Evidence and the Justice Select Committee’s report following further engagement with our stakeholders over the Summer. We will explore what barriers prevent people from making a complaint based on submissions to the Call for Evidence and meetings with our stakeholders.</p><p> </p><p>Our response will also consider the case for further regulation. County Court Bailiffs, who are employees of Her Majesty’s Courts and Tribunal Service (HMCTS), and Approved Enforcement Agencies who enforce criminal orders, were not within scope of the review of enforcement agents. We will liaise with trade unions if any proposals that may arise from our consideration of the responses from the Call for Evidence directly impact on Court staff.</p><p> </p><p>HMCTS are in the process of procuring a new set of contracts for Approved Enforcement Agencies (AEA) to enable the collection of criminal orders. The tender went live on 1 July 2019. We anticipate awarding contracts in December 2019, with services to commence in May 2020.</p> answering member constituency Charnwood answering member printed Edward Argar grouped question UIN 281123 281125 question first answered 03/09/2019 14:49:39 answering member 4362 label Biography information for Edward Argar
tabling member	4521 label Biography information for Liz Saville Roberts

1141464

registered interest
date	23/07/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Debt Collection: Regulation
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, with reference to the Written Statement of 22 July 2019 on Enforcement Update, HCWS 1776, whether he plans to consult staff trades unions before strengthening the regulation of enforcement agents.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	281125
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>As set out in the Justice Secretary’s Written Statement on bailiff reform, we will respond to the Call for Evidence and the Justice Select Committee’s report following further engagement with our stakeholders over the Summer. We will explore what barriers prevent people from making a complaint based on submissions to the Call for Evidence and meetings with our stakeholders.</p><p> </p><p>Our response will also consider the case for further regulation. County Court Bailiffs, who are employees of Her Majesty’s Courts and Tribunal Service (HMCTS), and Approved Enforcement Agencies who enforce criminal orders, were not within scope of the review of enforcement agents. We will liaise with trade unions if any proposals that may arise from our consideration of the responses from the Call for Evidence directly impact on Court staff.</p><p> </p><p>HMCTS are in the process of procuring a new set of contracts for Approved Enforcement Agencies (AEA) to enable the collection of criminal orders. The tender went live on 1 July 2019. We anticipate awarding contracts in December 2019, with services to commence in May 2020.</p> answering member constituency Charnwood answering member printed Edward Argar grouped question UIN 281123 281124 question first answered 03/09/2019 14:49:39 answering member 4362 label Biography information for Edward Argar
tabling member	4521 label Biography information for Liz Saville Roberts

1139886

registered interest
date	17/07/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Probate: Software
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, what assessment he has made of the efficacy of the rollout of new software at probate registries across England and Wales.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	278565
answer	answer is ministerial correction date of answer 02/08/2019 answer text <p>The recent, temporary increase in waiting times was caused by a combination of an increased volume of incoming work and the transition to a new case management system. The move to the new system meant that staff had to spend time being trained and familiarising themselves with it. There were also some initial performance issues which have now been resolved.</p><p> </p><p>At the end of June 2019, 93% of users indicated, from five feedback options, that they were satisfied or very satisfied with the online application service provided.</p><p> </p><p>Urgent action has been taken to address the delays which have been experienced in the probate service. Her Majesty’s Courts &amp; Tribunals Service (HMCTS) is increasing staffing levels and further improving the digital service to help reduce waiting times.</p><p> </p><p>Official statistics are not published on the average length of time from receipt of the application to the issue of a grant of probate and letters of administration. HMCTS internal management information, which is not subject to the rigorous quality assurance processes of official statistics, has been used to show the following average times from receipt of an application to a grant being issued:</p><table><tbody><tr><td><p><strong>Month and year </strong></p></td><td><p><strong>Average Weeks to grant issued </strong></p></td></tr><tr><td><p>January 2018</p></td><td><p>3</p></td></tr><tr><td><p>February 2018</p></td><td><p>3</p></td></tr><tr><td><p>March 2018</p></td><td><p>3</p></td></tr><tr><td><p>April 2018</p></td><td><p>3</p></td></tr><tr><td><p>May 2018</p></td><td><p>3</p></td></tr><tr><td><p>June 2018</p></td><td><p>3</p></td></tr><tr><td><p>July 2018</p></td><td><p>3</p></td></tr><tr><td><p>August 2018</p></td><td><p>3</p></td></tr><tr><td><p>September 2018</p></td><td><p>3</p></td></tr><tr><td><p>October 2018</p></td><td><p>3</p></td></tr><tr><td><p>November 2018</p></td><td><p>3</p></td></tr><tr><td><p>December 2018</p></td><td><p>3</p></td></tr><tr><td><p>January 2019</p></td><td><p>2</p></td></tr><tr><td><p>February 2019</p></td><td><p>2</p></td></tr><tr><td><p>March 2019</p></td><td><p>3</p></td></tr><tr><td><p> </p></td><td><p> </p></td></tr><tr><td><p>April 2019</p></td><td><p>2</p></td></tr><tr><td><p>May 2019</p></td><td><p>6</p></td></tr><tr><td><p>June 2019</p></td><td><p>9</p></td></tr></tbody></table><p> </p><p>These figures do not include cases which are waiting for a grant to be issued. The data from April 2019 to June 2019 have been extracted from the HMCTS Reform Core Case Data system, which is a new system in active development, and may not be directly comparable with figures for earlier periods. All figures, especially those for April 2019 to June 2019, are provisional and subject to revision.</p><p> </p><p>Some grants are experiencing delays of between four and six weeks outside of our targets as a result of significant increases in work during March and April and some technology issues which have now been resolved. We have recruited more staff and are now issuing in excess of 1,000 grants a day, which is bringing waiting times down further.</p> answering member constituency Charnwood answering member printed Edward Argar grouped question UIN 278566 278567 question first answered 02/08/2019 14:39:10 answering member 4362 label Biography information for Edward Argar
tabling member	4521 label Biography information for Liz Saville Roberts

1139887

registered interest
date	17/07/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Probate: Software
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, what steps his Department has taken to mitigate the potential effect of the rollout of new software at probate registries across England and Wales on the length of time it takes to obtain grants of probate and letters of administration.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	278566
answer	answer is ministerial correction date of answer 02/08/2019 answer text <p>The recent, temporary increase in waiting times was caused by a combination of an increased volume of incoming work and the transition to a new case management system. The move to the new system meant that staff had to spend time being trained and familiarising themselves with it. There were also some initial performance issues which have now been resolved.</p><p> </p><p>At the end of June 2019, 93% of users indicated, from five feedback options, that they were satisfied or very satisfied with the online application service provided.</p><p> </p><p>Urgent action has been taken to address the delays which have been experienced in the probate service. Her Majesty’s Courts &amp; Tribunals Service (HMCTS) is increasing staffing levels and further improving the digital service to help reduce waiting times.</p><p> </p><p>Official statistics are not published on the average length of time from receipt of the application to the issue of a grant of probate and letters of administration. HMCTS internal management information, which is not subject to the rigorous quality assurance processes of official statistics, has been used to show the following average times from receipt of an application to a grant being issued:</p><table><tbody><tr><td><p><strong>Month and year </strong></p></td><td><p><strong>Average Weeks to grant issued </strong></p></td></tr><tr><td><p>January 2018</p></td><td><p>3</p></td></tr><tr><td><p>February 2018</p></td><td><p>3</p></td></tr><tr><td><p>March 2018</p></td><td><p>3</p></td></tr><tr><td><p>April 2018</p></td><td><p>3</p></td></tr><tr><td><p>May 2018</p></td><td><p>3</p></td></tr><tr><td><p>June 2018</p></td><td><p>3</p></td></tr><tr><td><p>July 2018</p></td><td><p>3</p></td></tr><tr><td><p>August 2018</p></td><td><p>3</p></td></tr><tr><td><p>September 2018</p></td><td><p>3</p></td></tr><tr><td><p>October 2018</p></td><td><p>3</p></td></tr><tr><td><p>November 2018</p></td><td><p>3</p></td></tr><tr><td><p>December 2018</p></td><td><p>3</p></td></tr><tr><td><p>January 2019</p></td><td><p>2</p></td></tr><tr><td><p>February 2019</p></td><td><p>2</p></td></tr><tr><td><p>March 2019</p></td><td><p>3</p></td></tr><tr><td><p> </p></td><td><p> </p></td></tr><tr><td><p>April 2019</p></td><td><p>2</p></td></tr><tr><td><p>May 2019</p></td><td><p>6</p></td></tr><tr><td><p>June 2019</p></td><td><p>9</p></td></tr></tbody></table><p> </p><p>These figures do not include cases which are waiting for a grant to be issued. The data from April 2019 to June 2019 have been extracted from the HMCTS Reform Core Case Data system, which is a new system in active development, and may not be directly comparable with figures for earlier periods. All figures, especially those for April 2019 to June 2019, are provisional and subject to revision.</p><p> </p><p>Some grants are experiencing delays of between four and six weeks outside of our targets as a result of significant increases in work during March and April and some technology issues which have now been resolved. We have recruited more staff and are now issuing in excess of 1,000 grants a day, which is bringing waiting times down further.</p> answering member constituency Charnwood answering member printed Edward Argar grouped question UIN 278565 278567 question first answered 02/08/2019 14:39:10 answering member 4362 label Biography information for Edward Argar
tabling member	4521 label Biography information for Liz Saville Roberts

1139888

registered interest
date	17/07/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Probate
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, what the average time taken was to obtain grants of probate and letters of administration from probate registries across England and Wales in each month in 2018 and 2019.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	278567
answer	answer is ministerial correction date of answer 02/08/2019 answer text <p>The recent, temporary increase in waiting times was caused by a combination of an increased volume of incoming work and the transition to a new case management system. The move to the new system meant that staff had to spend time being trained and familiarising themselves with it. There were also some initial performance issues which have now been resolved.</p><p> </p><p>At the end of June 2019, 93% of users indicated, from five feedback options, that they were satisfied or very satisfied with the online application service provided.</p><p> </p><p>Urgent action has been taken to address the delays which have been experienced in the probate service. Her Majesty’s Courts &amp; Tribunals Service (HMCTS) is increasing staffing levels and further improving the digital service to help reduce waiting times.</p><p> </p><p>Official statistics are not published on the average length of time from receipt of the application to the issue of a grant of probate and letters of administration. HMCTS internal management information, which is not subject to the rigorous quality assurance processes of official statistics, has been used to show the following average times from receipt of an application to a grant being issued:</p><table><tbody><tr><td><p><strong>Month and year </strong></p></td><td><p><strong>Average Weeks to grant issued </strong></p></td></tr><tr><td><p>January 2018</p></td><td><p>3</p></td></tr><tr><td><p>February 2018</p></td><td><p>3</p></td></tr><tr><td><p>March 2018</p></td><td><p>3</p></td></tr><tr><td><p>April 2018</p></td><td><p>3</p></td></tr><tr><td><p>May 2018</p></td><td><p>3</p></td></tr><tr><td><p>June 2018</p></td><td><p>3</p></td></tr><tr><td><p>July 2018</p></td><td><p>3</p></td></tr><tr><td><p>August 2018</p></td><td><p>3</p></td></tr><tr><td><p>September 2018</p></td><td><p>3</p></td></tr><tr><td><p>October 2018</p></td><td><p>3</p></td></tr><tr><td><p>November 2018</p></td><td><p>3</p></td></tr><tr><td><p>December 2018</p></td><td><p>3</p></td></tr><tr><td><p>January 2019</p></td><td><p>2</p></td></tr><tr><td><p>February 2019</p></td><td><p>2</p></td></tr><tr><td><p>March 2019</p></td><td><p>3</p></td></tr><tr><td><p> </p></td><td><p> </p></td></tr><tr><td><p>April 2019</p></td><td><p>2</p></td></tr><tr><td><p>May 2019</p></td><td><p>6</p></td></tr><tr><td><p>June 2019</p></td><td><p>9</p></td></tr></tbody></table><p> </p><p>These figures do not include cases which are waiting for a grant to be issued. The data from April 2019 to June 2019 have been extracted from the HMCTS Reform Core Case Data system, which is a new system in active development, and may not be directly comparable with figures for earlier periods. All figures, especially those for April 2019 to June 2019, are provisional and subject to revision.</p><p> </p><p>Some grants are experiencing delays of between four and six weeks outside of our targets as a result of significant increases in work during March and April and some technology issues which have now been resolved. We have recruited more staff and are now issuing in excess of 1,000 grants a day, which is bringing waiting times down further.</p> answering member constituency Charnwood answering member printed Edward Argar grouped question UIN 278565 278566 question first answered 02/08/2019 14:39:10 answering member 4362 label Biography information for Edward Argar
tabling member	4521 label Biography information for Liz Saville Roberts

1136288

registered interest
date	02/07/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Domestic Abuse
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, how many people were convicted of the offence of coercive control under section 76 of the Serious Crime Act 2015 in each of the last three years.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	272254
answer	answer is ministerial correction date of answer 08/07/2019 answer text <p>Figures on the number of defendants convicted under section 76 of the Serious Crime Act 2015 in the last 3 years can be found in the ‘Outcomes by Offence data tool’, available at:</p><p> </p><p><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/802035/outcomes-by-offence-tool-2018.xlsx" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/802035/outcomes-by-offence-tool-2018.xlsx</a>.</p><p> </p><p>Search ‘Offence’ for ‘8.21 - Engage in controlling/coercive behaviour in an intimate/family relationship.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 08/07/2019 15:04:38 answering member 3926 label Biography information for Paul Maynard
tabling member	4521 label Biography information for Liz Saville Roberts

1134607

registered interest
date	25/06/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	HM Courts and Tribunals Service: Enforcement
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, what level of charges Approved Enforcement Agencies may add to original financial penalties imposed by criminal courts, and whether his Department has plans to change that level.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	269100
answer	answer is ministerial correction date of answer 01/07/2019 answer text <p>The level of fees that an Enforcement agent may levy is set out in The Taking Control of Goods (Fees) Regulations 2014, SI 2014 No1</p><p> </p><p><strong>Compliance Stage - £75.00</strong></p><p>The Compliance fee is levied for correspondence to the Debtor from the Approved Enforcement Agency. The amount levied does not change dependent on amount owed and is only payable once.</p><p><strong>Enforcement Fee - £235.00</strong></p><p>This fee is levied for a visit to the Debtor following on from the compliance process and is also only payable once. An additional 7.5% of the value of the debt is payable in cases where the original debt exceeds £1,500</p><p><strong>Sale or Disposal Fee - £110.00</strong></p><p>This fee is levied for the sale or disposal of goods if the original debt is not settled in full or if a proposal for a repayment plan is not offered. This fee is also only payable once. An additional 7.5% of the value of the debt is payable in cases where the original debt exceeds £1,500.</p><p> </p><p>Approved Enforcement Agencies can also charge for the reasonable cost of storing goods, hiring a locksmith, court fees, auction costs, exceptional costs. These charges only apply to actual cost.</p><p> </p><p>There are no plans to change the level of fees, which are set out in secondary legislation, at the current time.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 01/07/2019 16:14:17 answering member 3926 label Biography information for Paul Maynard
tabling member	4521 label Biography information for Liz Saville Roberts

1134608

registered interest
date	25/06/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	HM Courts and Tribunals Service: Enforcement
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, what estimate his Department has made of the level of charges added by Approved Enforcement Agencies to the original financial penalties imposed by criminal courts in each of the last four quarters.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	269101
answer	answer is ministerial correction date of answer 01/07/2019 answer text <p>Her Majesty’s Courts and Tribunal Service (HMCTS) does not collate this information at a quarterly level. Data received from Approved Enforcement Agencies indicates that they recovered £28,169,343.39 in fees from Warrants of Control over the period 1<sup>st</sup> April 2018 – 31<sup>st</sup> March 2019. The fee, which varies for different processes is paid by the debtor direct to the AEA on top of their original fine.</p><p> </p><p>The level of fees that an Enforcement agent may levy are set out in The Taking Control of Goods (Fees) Regulations 2014, SI 2014 No1 to ensure transparency and consistency.</p><p> </p><p>We take the recovery and enforcement of court fines very seriously. Courts already have the power to issue warrants through enforcement agencies, and we have robust processes in place to ensure enforcement agents comply to the same standards as HMCTS staff.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 01/07/2019 16:53:06 answering member 3926 label Biography information for Paul Maynard
tabling member	4521 label Biography information for Liz Saville Roberts

1134609

registered interest
date	25/06/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	HM Courts and Tribunals Service: Enforcement
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, what estimate his Department has made of the expected savings to the public purse through service contracts with Approved Enforcement Agencies.
tabling member constituency	Dwyfor Meirionnydd
tabling member printed	Liz Saville Roberts
uin	269102
answer	answer is ministerial correction date of answer 02/07/2019 answer text <p>It is estimated that re-procurement of service contracts with Approved Enforcement Agencies (AEAs) has the potential to deliver resource savings of £25m over the initial term of the contract (5 years), every penny of which will be reinvested into the justice system. Current AEAs contracts include provision for the enforcement of Warrants of Control and Warrants of Arrest; the new service contracts will also include provision for Warrants of Arrest currently undertaken by civilian enforcement officers.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 02/07/2019 16:25:18 answering member 3926 label Biography information for Paul Maynard
tabling member	4521 label Biography information for Liz Saville Roberts