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1131705

registered interest
date	12/06/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Ministry of Justice: ICT
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, what estimate he has made of the cost to his Department of the IT problems experienced in the week commencing 21 January 2019.
tabling member constituency	Bolton South East
tabling member printed	Yasmin Qureshi
uin	263788
answer	answer is ministerial correction date of answer 21/06/2019 answer text <p>The Ministry of Justice is continuing discussions with its Suppliers in relation to the outage. Due to the ongoing nature of these discussions it is not possible to provide any information pertaining to the quantification of costs, at this time.</p> answering member constituency South Swindon answering member printed Robert Buckland question first answered 21/06/2019 13:28:21 answering member 4106 label Biography information for Sir Robert Buckland
tabling member	3924 label Biography information for Yasmin Qureshi

1131835

registered interest
date	12/06/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	HM Courts and Tribunals Service: Reform
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, what the total spending was on (a) academic research and (b) public consultations undertaken by his Department to inform the HMCTS reform programme in each financial year since 2011-12.
tabling member constituency	Bolton South East
tabling member printed	Yasmin Qureshi
uin	263790
answer	answer is ministerial correction date of answer 17/07/2019 answer text <p>HMCTS and the Ministry of Justice have undertaken a number of formal written consultation exercises since the Reform Programme began in 2016. This included the Ministry of Justice consultation on the Reform Programme entitled Transforming our Justice System, which set out the Government’s broad approach to reform and sought views on three specific sets of proposals: the assisted digital strategy; automatic online conviction and statutory standard penalty; and tribunal panel composition.</p><p> </p><p>HMCTS has spent the following amounts on academic research for evaluation of reform:</p><p> </p><p>2016/17: £220,000 for research on the Citizen user Experience</p><p>2017/18: £50,000 for research on the Professional User Experience</p><p>2017/18: £40,000 for a survey of SSCS appellants digital capability</p><p>2018/19: £49,000 for LSE evaluation of video hearings in tax</p><p>2018/19: £47,976 for research on Flexible Operating Hours</p><p> </p><p>HMCTS undertakes public consultation when reorganising estate or closing a tribunal building. This work is conducted by civil servants alongside other duties and it is not possible to capture an accurate assessment of the time and cost spent on this.</p> answering member constituency Blackpool North and Cleveleys answering member printed Paul Maynard question first answered 17/07/2019 15:36:55 answering member 3926 label Biography information for Paul Maynard
tabling member	3924 label Biography information for Yasmin Qureshi

1130675

registered interest
date	07/06/2019
answering body	Ministry of Justice
answering dept id	54
answering dept short name	Justice
answering dept sort name	Justice
hansard heading	Ministry of Justice: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Justice, pursuant to the Answer of 21 May 2019 to Question 253551 on Ministry of Justice: telephone services, on what date that helpline was set up; how many calls that helpline received in each month from the date it was set up to 30 April 2019; what promotional material was used to advertise that helpline's use; and whether that helpline is still in use.
tabling member constituency	Bolton South East
tabling member printed	Yasmin Qureshi
uin	261502
answer	answer is ministerial correction date of answer 28/06/2019 answer text <p>The attached table shows the number of calls received by each telephone line, these go back as far as data is available.</p><p> </p><p>The CICA phoneline was set up in 2007/2008. HMCTS centralised its telephone service to go through their Loughborough Contact Centre in 2011. The LAA phonelines have existed in various formats for the past 17 years. OPG do not have the exact date that the phone line was set up. All phonelines are still in use.</p><p> </p><p>All numbers are advertised on relevant department websites and some are included on letterheads and corporate literature.</p> answering member constituency Charnwood answering member printed Edward Argar question first answered 28/06/2019 15:42:53 answering member 4362 label Biography information for Edward Argar attachment 1 file name Copy of Table for PQ 261502.xlsx title Table
tabling member	3924 label Biography information for Yasmin Qureshi