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1716927

registered interest
date	09/05/2024
answering body	House of Commons Commission
answering dept id	18
answering dept short name	House of Commons Commission
answering dept sort name	House of Commons Commission
hansard heading	Parliamentary Estate: Telephone Systems
house id	1
legislature	25259 pref label House of Commons
question text	To ask the hon. Member for Broxbourne, representing the House of Commons Commission, for what reason the Polycom phone system malfunctioned on 9 May 2024.
tabling member constituency	Warley
tabling member printed	John Spellar
uin	25405
answer	answer is ministerial correction date of answer 15/05/2024 answer text <p>I am sorry that the right hon. Member and all colleagues continue to experience inconvenience in telephony services which are currently below standard. The latest issue with handsets underlines the need for the solution which the Parliamentary Digital Service is implementing later this year.</p><p>Polycom devices need to communicate with an external supplier to register the device and make/receive calls. Each device communicates with one of two external servers. One of the servers experienced issues on Thursday 9 May and any device that attempted to connect to this server was impacted by the outage. Polycom phones communicating with the working server did not experience an outage.</p><p>The first report the Digital Service received of handsets not working was at 12.13pm on Thursday 9 May. The team declared a major incident shortly afterwards and service was restored at 9.46am on 10 May.</p><p>The Voice Programme is upgrading and replacing the existing telephony infrastructure and when implemented, handsets will have 99.999% reliability of connecting.</p> answering member constituency Broxbourne answering member printed Sir Charles Walker question first answered 15/05/2024 14:11:41 answering member 1493 label Biography information for Sir Charles Walker
tabling member	318 label Biography information for John Spellar

1701365

registered interest
date	16/04/2024
answering body	House of Commons Commission
answering dept id	18
answering dept short name	House of Commons Commission
answering dept sort name	House of Commons Commission
hansard heading	House of Commons: Telephone Systems
house id	1
legislature	25259 pref label House of Commons
question text	To ask the hon. Member for Broxbourne, representing the House of Commons Commission, what assessment the Commission has made of the level of performance of the Polycom phone system.
tabling member constituency	Warley
tabling member printed	John Spellar
uin	21872
answer	answer is ministerial correction date of answer 26/04/2024 answer text <p>The performance of the current telephony system is not good enough and is falling short of reasonable expectation. The Parliamentary Digital Service is working hard with our suppliers and technology partners to bring the level of service up to an acceptable standard. A new solution has been procured and will be implemented later this year. I apologise to the right hon. Member and all colleagues for the inconvenience they are experiencing.</p> answering member constituency Broxbourne answering member printed Sir Charles Walker question first answered 26/04/2024 15:18:15 answering member 1493 label Biography information for Sir Charles Walker
tabling member	318 label Biography information for John Spellar