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<p>On 21 March ACRO were notified that their external website had been subject to
a malware attack and that their website should be taken down for security purposes.
Security investigations are ongoing. In the meantime, applications for a) police certificates,
(b) international child protection certificates, and (c) subject access requests are
being processed manually. Applications for record deletion are not made using the
ACRO website portal.</p><p>The average processing times since the cyber incident are
as follows:</p><p>a) Police certificates: 12.23 working days to complete;</p><p>b)
International Child Protection Certificates: 14.37 working days to complete;</p><p>c)
Subject Access Requests: 16.94 working days to complete;</p><p>The standard turnaround
for these services would usually be 10 days or one month in the case of subject access
requests. These times do not include applications that came to ACRO in the wrong format
or without the required supporting documentation or payment.</p><p>ACRO can be contacted
on 023 8047 9920 or by post at: ACRO, PO Box 481, Fareham PO14 9FS.</p>
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