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1143287

registered interest
date	02/09/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud: Standards
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, if she will review the performance of Action Fraud and publish the results.
tabling member constituency	Stockton North
tabling member printed	Alex Cunningham
uin	284631
answer	answer is ministerial correction date of answer 05/09/2019 answer text <p>This Government is determined to crack down on fraudsters and it is vital that victims have the confidence to come forward and know that their case will be dealt with properly.</p><p>The allegations concerning Action Fraud Contact Centre staff behaviour, reported recently in <em>The Times</em> articles, raises serious concerns. The Home Secretary has asked the City of London Police to set out how they intend to respond to these allegations. I will closely monitor the response and the performance of Action Fraud.</p><p>Action Fraud is the national reporting service for fraud and cyber crime. It receives reports from the public via its call centre and its website, however the operational response to fraud, including decision to investigate, remains with individual forces.</p> answering member constituency Great Yarmouth answering member printed Brandon Lewis grouped question UIN 284620 285011 question first answered 05/09/2019 15:48:41 answering member 4009 label Biography information for Sir Brandon Lewis
tabling member	4122 label Biography information for Alex Cunningham

1143288

registered interest
date	02/09/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud: Training
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, if she will undertake an investigation into reports that Action Fraud call handlers are coached to tell callers to that helpline that they are talking to police officers.
tabling member constituency	Stockton North
tabling member printed	Alex Cunningham
uin	284620
answer	answer is ministerial correction date of answer 05/09/2019 answer text <p>This Government is determined to crack down on fraudsters and it is vital that victims have the confidence to come forward and know that their case will be dealt with properly.</p><p>The allegations concerning Action Fraud Contact Centre staff behaviour, reported recently in <em>The Times</em> articles, raises serious concerns. The Home Secretary has asked the City of London Police to set out how they intend to respond to these allegations. I will closely monitor the response and the performance of Action Fraud.</p><p>Action Fraud is the national reporting service for fraud and cyber crime. It receives reports from the public via its call centre and its website, however the operational response to fraud, including decision to investigate, remains with individual forces.</p> answering member constituency Great Yarmouth answering member printed Brandon Lewis grouped question UIN 284631 285011 question first answered 05/09/2019 15:48:41 answering member 4009 label Biography information for Sir Brandon Lewis
tabling member	4122 label Biography information for Alex Cunningham

1143583

registered interest
date	02/09/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps she is taking in response to reports that Action Fraud is not investigating fraud cases.
tabling member constituency	Stockton North
tabling member printed	Alex Cunningham
uin	285011
answer	answer is ministerial correction date of answer 05/09/2019 answer text <p>This Government is determined to crack down on fraudsters and it is vital that victims have the confidence to come forward and know that their case will be dealt with properly.</p><p>The allegations concerning Action Fraud Contact Centre staff behaviour, reported recently in <em>The Times</em> articles, raises serious concerns. The Home Secretary has asked the City of London Police to set out how they intend to respond to these allegations. I will closely monitor the response and the performance of Action Fraud.</p><p>Action Fraud is the national reporting service for fraud and cyber crime. It receives reports from the public via its call centre and its website, however the operational response to fraud, including decision to investigate, remains with individual forces.</p> answering member constituency Great Yarmouth answering member printed Brandon Lewis grouped question UIN 284620 284631 question first answered 05/09/2019 15:48:41 answering member 4009 label Biography information for Sir Brandon Lewis
tabling member	4122 label Biography information for Alex Cunningham

1136686

registered interest
date	03/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many properties have been procured by the new asylum accommodation provider Mears in the North East; how many service-users can be accommodated in those properties; and for how many service-users in the North East has new accommodation not yet been procured.
tabling member constituency	Stockton North
tabling member printed	Alex Cunningham
uin	272830
answer	answer is ministerial correction date of answer 09/07/2019 answer text <p>I refer the Honourable member to the answer given to PQ 272938 on 8th July 2019.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 09/07/2019 11:22:13 answering member 4048 label Biography information for Caroline Nokes
tabling member	4122 label Biography information for Alex Cunningham

1136687

registered interest
date	03/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what contingency plans have been put in place in the event that the asylum accommodation provider in the North East is unable to procure sufficient housing stock to accommodate the service-users in that region.
tabling member constituency	Stockton North
tabling member printed	Alex Cunningham
uin	272831
answer	answer is ministerial correction date of answer 09/07/2019 answer text <p>I refer the Honourable member to the answer given to PQ 272939 on 8th July 2019.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 09/07/2019 11:23:00 answering member 4048 label Biography information for Caroline Nokes
tabling member	4122 label Biography information for Alex Cunningham

1136689

registered interest
date	03/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what plans have been put in place to support vulnerable asylum seekers in the North East through the transition period between asylum accommodation contracts; and how the needs of those service users will be assessed.
tabling member constituency	Stockton North
tabling member printed	Alex Cunningham
uin	272833
answer	answer is ministerial correction date of answer 09/07/2019 answer text <p>The Home Office and its accommodation providers are working closely to plan, safeguard and minimise impacts on all service users during the transition of services from G4S to Mears in the North East Yorkshire Humber region. This includes the sharing of information in relation to service users’ needs so that providers can consider individual needs ahead of transition.</p><p>The ASSC and AIRE contract requires that all Providers comply with all relevant mandatory and statutory requirements and the Authority’s rules, guidance, instructions and policies, including safeguarding of children and vulnerable adults. This includes recognising the indicators of a vulnerable or at risk person with specific needs, and responding appropriately to their needs. In addition UKVI’s Asylum Safeguarding Hub is working closely with providers to ensure a consistent and common framework and standard operating procedures for the identification of needs and safeguarding of vulnerable services users.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 09/07/2019 11:17:33 answering member 4048 label Biography information for Caroline Nokes
tabling member	4122 label Biography information for Alex Cunningham

1136690

registered interest
date	03/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how his Department plans to record complaints during the transition period between asylum accommodation contracts; and whether that information will be published.
tabling member constituency	Stockton North
tabling member printed	Alex Cunningham
uin	272834
answer	answer is ministerial correction date of answer 09/07/2019 answer text <p>Under the new Asylum Accommodation and Support Contracts (AASC) and Advice Issue Reporting and Eligibility (AIRE) contracts, all issues and complaints raised by Service Users will be managed by the AIRE provider thereby simplifying the system for the service user and allowing for a clearer understanding of roles and responsibilities. The AIRE provider will be responsible for capturing, logging and referring feedback and complaints to the AASC Provider or Home Office for resolution, in a timely manner in line with the Key Performance Indicators underpinning the AASC and AIRE contracts.</p><p>The AIRE provider will work closely with Service Users to ensure they are aware of the action being taken to resolve the complaint and communicate any delays in resolution where the complaint may be complex. If the AIRE and AASC provider is unable to resolve a Service User complaint within a timely manner, this can be escalated to the Home Office for action where appropriate. The Home Office reserves the right to undertake an independent investigation into any Service User requests for support or complaints, and the Accommodation Provider’s performance in responding and implementing actions in response to such requests for support or complaints.</p><p>The Home Office and Providers will monitor all complaints raised throughout the transition period and beyond and will continue to engage with Local Authorities through the Regional Strategic Migration Partnerships to listen to and act in response to any wider concerns raised, ensuring swift and appropriate action. The Home Office does not routinely publish data in relation to asylum complaints.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 09/07/2019 11:20:16 answering member 4048 label Biography information for Caroline Nokes
tabling member	4122 label Biography information for Alex Cunningham