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1330248

registered interest
date	07/06/2021
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum: Finance
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what assessment they have made of the failure to pay benefits to asylum seekers due to contractual changes to the ASPEN card payments system; and what steps they will take to ensure that this does not happen again.
tabling member printed	Lord Roberts of Llandudno
uin	HL803
answer	answer is ministerial correction date of answer 21/06/2021 answer text <p>The PrePaid Financial Services (PFS) solution is a well-established Mastercard pre-paid card that is used by organisations across the UK as well as abroad and has undergone over 5 months of rigorous testing to integrate with Home Office systems.</p><p>Service users were notified of the transition in advance and a significant majority of service users have received their Aspen card and successfully activated it. For those who have done this the service is functioning as expected. The cards are fully working, withdrawals and purchases are being made and the automated IVR activation line is operating well.</p><p>Transitions of this nature are complex, and plans to mitigate anticipated issues were, and remain, in place. Cash payments were made available in emergencies. We will continue to work with the remainder of service users to activate their cards and ensure they are supported throughout.</p><p>As part of our management of service contracts continuous improvement assessments will be factored in throughout the contract term and implemented accordingly.</p> answering member printed Baroness Williams of Trafford question first answered 21/06/2021 15:51:48 answering member 4311 label Biography information for Baroness Williams of Trafford
tabling member	3691 label Biography information for Lord Roberts of Llandudno

751968

registered interest
date	13/07/2017
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Financial Services
house id	2
legislature	25277 pref label House of Lords
question text	Her Majesty's Government what is the average time taken over the past 12 months for issuing decisions on applications from asylum seekers for section 95 accommodation and subsistence support.
tabling member printed	Lord Beecham
uin	HL803
answer	answer is ministerial correction date of answer 20/07/2017 answer text <p>Asylum seekers who would otherwise be destitute can apply for free accommodation and cash support to cover their essential living needs whilst their cases are considered.</p><p>If they have an emergency need for accommodation they can ask to be put in initial accommodation whilst their support applications are being processed and the vast majority of such requests are processed on the same day. We aim to resolve Section 95 applications received from people in Initial Accommodation within 3 days and other applications from people staying in private accommodation within 10 days. All cases are considered on their own merits, in some cases applicants are asked to provide further information before a decision on eligibility can reached. Information on the average length of time between asylum support application and payment is not routinely collected and could only be provided by examination of individual case records, which would result in disproportionate cost.</p> answering member printed Baroness Williams of Trafford question first answered 20/07/2017 10:44:02 question first ministerially corrected 20/07/2017 15:16:52 answering member 4311 label Biography information for Baroness Williams of Trafford previous answer version 6011 answering member printed Lord Lee of Trafford answering member 1132
tabling member	4181 label Biography information for Lord Beecham

65273

registered interest
date	02/07/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Human Trafficking
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government whether they will publish the terms of reference for the contract to provide the human trafficking hotline.
tabling member printed	Baroness Doocey
uin	HL803
answer	answer is ministerial correction date of answer 15/07/2014 answer text <p> </p><p>We are working with the NSPCC to pilot a Modern Slavery Helpline as part of a wider communications and marketing campaign, to raise awareness of modern slavery. The NSPCC will be given funding of up to £50,000 for one year to host the helpline. We have engaged NSPCC by means of a formal Grant Agreement, not a Contract, which will be managed using standard Home Office grant terms and conditions in accordance with the principles of Managing Public Money. On this occasion, no other organisations were invited to submit delivery proposals.<br><br>The helpline will be established by the end of July 2014. We will work with a number of non-governmental organisations, prior to the launch of the helpline, to ensure that callers to the helpline have access to a range of organisations that can provide additional help, advice and support. <br><br>Our longer term requirements for a helpline will be considered as part of the National Referral Mechanism review, which will conclude later this year.</p> answering member printed Lord Taylor of Holbeach question first answered 15/07/2014 14:09:18 answering member 3787 label Biography information for Lord Taylor of Holbeach
tabling member	4197 label Biography information for Baroness Doocey