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1137758

registered interest
date	09/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	VFS Global: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many complaints were made to his Department on the Next Generation Visa Services contract delivered by VFS Global in the most recent period for which statistics are available.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	275238
answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>Our performance against service standard in relation to customer complaints for UKVI can be at <a href="https://www.gov.uk/government/publications/customer-service-operations-data-may-2019" target="_blank"> https://www.gov.uk/government/publications/customer-service-operations-data-may-2019</a>. we do not publish stats on complaints received in relation to individual supplier performance:</p><p>We are aware that there have been some issues with the VFS document system and UKVI is working with VFS as a priority on a number of actions to improve the service, utilising customer feedback to target areas of improvement.</p><p>In parallel we are improving our management information reporting package which allows us to regularly monitor the heath and performance of the VFS systems.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes grouped question UIN 275239 question first answered 16/07/2019 11:02:58 answering member 4048 label Biography information for Caroline Nokes
tabling member	4640 label Biography information for David Linden

1137761

registered interest
date	09/07/2019
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	VFS Global
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what recent assessment he has made of the technical competency of the digital systems used for document collection by VFS Global in service delivery of the Next Generation Visa Services contract.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	275239
answer	answer is ministerial correction date of answer 16/07/2019 answer text <p>Our performance against service standard in relation to customer complaints for UKVI can be at <a href="https://www.gov.uk/government/publications/customer-service-operations-data-may-2019" target="_blank"> https://www.gov.uk/government/publications/customer-service-operations-data-may-2019</a>. we do not publish stats on complaints received in relation to individual supplier performance:</p><p>We are aware that there have been some issues with the VFS document system and UKVI is working with VFS as a priority on a number of actions to improve the service, utilising customer feedback to target areas of improvement.</p><p>In parallel we are improving our management information reporting package which allows us to regularly monitor the heath and performance of the VFS systems.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes grouped question UIN 275238 question first answered 16/07/2019 11:02:58 answering member 4048 label Biography information for Caroline Nokes
tabling member	4640 label Biography information for David Linden

1023996

registered interest
date	12/12/2018
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum: Detainees
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many people that had applied for asylum in the UK were detained in each category for detention in 2018.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	201714
answer	answer is ministerial correction date of answer 25/01/2019 answer text <p>The UK has a proud history to providing refuge to those who need our protection. Information on the number of asylum claims, subsequent grants of asylum and humanitarian protection, irrespective of whether the individual was detained, is available in table as_01 of the latest release of the ‘Immi-gration Statistics, Year Ending September 2018’. This is available on the Home Office website at; <a href="https://%20https//www.gov.uk/government/statistics/immigration-statistics-year-ending-september-2018-data-tables" target="_blank">https:// https://www.gov.uk/government/statistics/immigration-statistics-year-ending-september-2018-data-tables</a></p><p>Information on people entering detention in 2018 is available in table dt_01 of the detention tables in the latest release of ‘Immigration Statistics, Year Ending September 2018’, available from the Home Office website at: <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/681703/detention-september-2018-tables.ods" target="_blank">https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/681703/detention-september-2018-tables.ods</a></p><p>The table shows the figures broken down by those who have claimed asylum at some point.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 25/01/2019 16:38:36 answering member 4048 label Biography information for Caroline Nokes
tabling member	4640 label Biography information for David Linden

1023997

registered interest
date	12/12/2018
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum: Children
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many unaccompanied minors seeking asylum were detained by the UK in 2018.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	201715
answer	answer is ministerial correction date of answer 25/01/2019 answer text <p>Unaccompanied minors are not detained for asylum purposes in the UK.</p><p>Information on people entering detention by age, sex and place of initial detention (as at year ending September 2018) can be found in table dt_01_q of the detention tables, which can be found in the latest release of ‘Immigration Statistics’, available from the Home Office website at: <a href="https://www.gov.uk/government/publications/immigration-statistics-year-ending-september-2018/list-of-tables#detention" target="_blank">https://www.gov.uk/government/publications/immigration-statistics-year-ending-september-2018/list-of-tables#detention</a></p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 25/01/2019 16:31:35 answering member 4048 label Biography information for Caroline Nokes
tabling member	4640 label Biography information for David Linden

1023998

registered interest
date	12/12/2018
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Migrants: Detainees
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many (a) victims of trafficking (b) victims of torture and (c) people with other special reception needs were detained in the UK in 2018.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	201716
answer	answer is ministerial correction date of answer 20/12/2018 answer text <p>All decisions to detain individuals, or to maintain the detention of individuals that are considered to be particularly vulnerable to harm in immigration detention, are made in line with the Adults at Risk in Immigration Detention (AAR) policy, found at <a href="https://www.gov.uk/government/publications/adults-at-risk-in-immigration-detention." target="_blank">https://www.gov.uk/government/publications/adults-at-risk-in-immigration-detention.</a></p><p>The AAR policy has strengthened our focus on vulnerability, and the existing presumption against the detention of those who are particularly vulnerable to harm in detention. Decisions on whether or not to detain individuals have never been predicated on absolute exclusions for any particular group. There will always be occasions on which it will be appropriate to detain particular individuals.</p><p>Decisions to detain are made on a case-by-case basis through the striking of a balance between any vulnerabilities identified and the immigration factors of a case. Only where the immigration factors outweigh the level of risk identified under the adults at risk policy, will detention be maintained. For this reason, individuals will not necessarily be released from detention because they have been identified as an adult at risk. Individuals identified as an adult at risk may in any case be released from detention for other reasons, such as a casework barrier to their removal.</p><p>The Detention Service Order ‘Management of Adults at Risk in Immigration Detention 08/2016’ found here;<a href="https://www.gov.uk/government/publications/management-of-adults-at-risk-in-immigration-detention," target="_blank"> https://www.gov.uk/government/publications/management-of-adults-at-risk-in-immigration-detention,</a> provides requirements and guidance for the Home Office and staff in Immigration Removal Centres in the safeguarding and risk management of individuals considered ‘at risk’. This Detention Service Order compliments several others which may be applicable to an ‘at risk’ or vulnerable person detained in the immigration detention estate. All Detention Service Orders can be accessed through the Gov.uk website.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 20/12/2018 17:43:58 answering member 4048 label Biography information for Caroline Nokes
tabling member	4640 label Biography information for David Linden

1023999

registered interest
date	12/12/2018
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Migrants: Detainees
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the average duration of detention was for migrants to the UK in 2018.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	201717
answer	answer is ministerial correction date of answer 29/01/2019 answer text <p>Information on the length of detention of people leaving detention, broken down by quarter, is available in table dt_06_q of the detention tables in the latest releases of ‘Immigration Statistics, year ending September 2018’, available from the Home Office website at:</p><p><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/758249/detention-sep-2018-tables.ods" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/758249/detention-sep-2018-tables.ods</a></p><p>There are a small number of detainees who have been detained for long periods of time, which would skew the mean value. The median is therefore the most suitable average for these data.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 29/01/2019 15:53:51 answering member 4048 label Biography information for Caroline Nokes
tabling member	4640 label Biography information for David Linden

997735

registered interest
date	30/10/2018
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Home Office: Pay
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many staff in his Department are paid less than £8.75 per hour.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	185758
answer	answer is ministerial correction date of answer 07/11/2018 answer text <p>From April 2018, all employers in the UK were required to pay a new National Living Wage of £7.83 per hour. The Home Office pays all direct employees at least the statutory National Living Wage, regardless of age.</p><p>There are 103 direct employees (all apprentices) of the Home Office who earn less than £8.75 per hour.</p> answering member constituency Louth and Horncastle answering member printed Victoria Atkins question first answered 07/11/2018 15:01:47 answering member 4399 label Biography information for Victoria Atkins
tabling member	4640 label Biography information for David Linden

997774

registered interest
date	30/10/2018
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Home Office: Pay
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many staff in his Department are paid less than £10.20 per hour.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	185778
answer	answer is ministerial correction date of answer 21/12/2018 answer text <p>From April 2018, all employers in the UK were required to pay a new National Living Wage of £7.83 per hour. The Home Office pays all direct employees at least the statutory National Living Wage, regardless of age.</p><p>There are 987 direct employees of the Home Office who earn less than £8.75 per hour. This includes 103 apprentices and 884 staff on the National and London Provincial pay rates. No employees on the London Pay Rates receive less than £10.20 per hour.</p> answering member constituency Louth and Horncastle answering member printed Victoria Atkins question first answered 21/12/2018 16:44:26 answering member 4399 label Biography information for Victoria Atkins
tabling member	4640 label Biography information for David Linden

997861

registered interest
date	30/10/2018
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Home Office: Apprentices
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many apprentices are employed in his Department.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	185797
answer	answer is ministerial correction date of answer 07/11/2018 answer text <p>The current number of apprentices in employment at the Home Office and undertaking an apprenticeship is 348.</p> answering member constituency Louth and Horncastle answering member printed Victoria Atkins question first answered 07/11/2018 15:00:10 answering member 4399 label Biography information for Victoria Atkins
tabling member	4640 label Biography information for David Linden

930958

registered interest
date	25/06/2018
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, if he will make an assessment on the implications for his Department's polices of the report A Hostile Environment, published by Refugee Rights Europe in Feburary 2018.
tabling member constituency	Glasgow East
tabling member printed	David Linden
uin	157240
answer	answer is ministerial correction date of answer 13/08/2018 answer text <p>The Home Office and its accommodation providers are committed to protecting the rights of asylum seekers and providing them with safe, secure and suitable accommodation whilst asylum claims are considered. We have a range of policies and procedures to ensure that this is the case and we will continue to thoroughly inspect, investigate and resolve any allegation that standards of accommodation and service are not being delivered in accordance with the contract, when specific information is received.</p><p>We remain in regular discussion with Providers, service users, non-governmental organisations and other stakeholders about ways to improve the services provided and we will be making a number of improvements to the design of the future contracted services as a direct result of such feedback. The Refugee Rights Europe report was not formally shared with the Home Office but we have retrospectively considered the recommendations made and will ensure that they continue to be taken into consideration as part of our ongoing engagement and improvement plans.</p> answering member constituency Romsey and Southampton North answering member printed Caroline Nokes question first answered 13/08/2018 13:52:45 answering member 4048 label Biography information for Caroline Nokes
tabling member	4640 label Biography information for David Linden