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<p>The PrePaid Financial Services (PFS) solution is a well-established Mastercard
pre-paid card used by organisations across the UK as well as abroad and has undergone
over 5 months of rigorous testing to integrate with Home Office systems.</p><p>Service
users were notified of the transition in advance and a significant majority of service
users have received their Aspen card and successfully activated them.</p><p>The service
is functioning as expected. The cards are working, withdrawals and purchases are being
made and the automated IVR activation line is operating well.</p><p>Transitions of
this nature are complex, and plans to mitigate anticipated issues were, and remain,
in place. Cash payments were made available in emergencies. We will continue to work
with the remainder of service users to activate their cards and ensure they are supported
throughout.</p><p>Our main focus is to ensure all remaining service users have an
activated card so the new service can be accessed and support payments received. As
part of our management of service contracts continuous improvement assessments will
be factored in throughout the contract term and implemented accordingly.</p>
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