| answer text |
<p>The overwhelming majority of applications do not require any technical assistance.
Where an application has encountered an IT issue, the Operational Caseworking teams
are able to escalate immediately to the relevant IT Support team. Although there have
previously been some delays to resolving issues, substantial progress has been made
in strengthening processes and procedures in this area, not only to fix the immediate
issue affecting an application case, but also to proactively address any root cause
technical issues, and fix them as they are identified.</p><p> </p><p>With regard to
the case referred to in the correspondence sent under MPAM/0522035/23, work continues
to resolve the IT issue affecting this case so it can be progressed and concluded.</p>
|
 |
