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1539145

registered interest
date	03/11/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps her Department is taking to improve the efficiency of Action Fraud’s customer service; and whether she has plans to introduce a minimum standard of care for fraud victims using that service.
tabling member constituency	Richmond Park
tabling member printed	Sarah Olney
uin	78797
answer	answer is ministerial correction date of answer 11/11/2022 answer text <p>The Home Office is working with the City of London Police to replace and upgrade Action Fraud, with the new service expected to be fully operational by 2024. Improvements to the existing system are being made on an ongoing basis as part of the upgrade.</p><p>We have already improved the victim experience by enhancing the technology and increasing the staff numbers in the call centre. We will launch a new Action Fraud website in 2023. The National Economic Crime Victim Care Unit, which is being rolled out nationally, provides specialist support to fraud and cybercrime victims.</p><p>As part of the Police Uplift Programme, 725 posts have been dedicated to tackling Serious Organised Crime including fraud. Police and Crime Commissioners and Chief Constables will decide how to allocate further resource they receive through the Programme within their forces. Separately, over the next three years the Home Office is spending some of the £400 million secured to fight Economic Crime in the last Spending Review, to provide additional specialist fraud officers into the City of London Police, Regional Organised Crime Units and the National Crime Agency.</p> answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat grouped question UIN 78798 78799 question first answered 11/11/2022 12:33:30 answering member 4462 label Biography information for Tom Tugendhat
tabling member	4591 label Biography information for Sarah Olney

1539146

registered interest
date	03/11/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Police: Fraud
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many of the 20,000 new police recruits will be deployed to tackle fraud.
tabling member constituency	Richmond Park
tabling member printed	Sarah Olney
uin	78798
answer	answer is ministerial correction date of answer 11/11/2022 answer text <p>The Home Office is working with the City of London Police to replace and upgrade Action Fraud, with the new service expected to be fully operational by 2024. Improvements to the existing system are being made on an ongoing basis as part of the upgrade.</p><p>We have already improved the victim experience by enhancing the technology and increasing the staff numbers in the call centre. We will launch a new Action Fraud website in 2023. The National Economic Crime Victim Care Unit, which is being rolled out nationally, provides specialist support to fraud and cybercrime victims.</p><p>As part of the Police Uplift Programme, 725 posts have been dedicated to tackling Serious Organised Crime including fraud. Police and Crime Commissioners and Chief Constables will decide how to allocate further resource they receive through the Programme within their forces. Separately, over the next three years the Home Office is spending some of the £400 million secured to fight Economic Crime in the last Spending Review, to provide additional specialist fraud officers into the City of London Police, Regional Organised Crime Units and the National Crime Agency.</p> answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat grouped question UIN 78797 78799 question first answered 11/11/2022 12:33:30 answering member 4462 label Biography information for Tom Tugendhat
tabling member	4591 label Biography information for Sarah Olney

1539148

registered interest
date	03/11/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Action Fraud: Staff
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, whether her Department has plans to increase the number of employees in Action Fraud over the next two years.
tabling member constituency	Richmond Park
tabling member printed	Sarah Olney
uin	78799
answer	answer is ministerial correction date of answer 11/11/2022 answer text <p>The Home Office is working with the City of London Police to replace and upgrade Action Fraud, with the new service expected to be fully operational by 2024. Improvements to the existing system are being made on an ongoing basis as part of the upgrade.</p><p>We have already improved the victim experience by enhancing the technology and increasing the staff numbers in the call centre. We will launch a new Action Fraud website in 2023. The National Economic Crime Victim Care Unit, which is being rolled out nationally, provides specialist support to fraud and cybercrime victims.</p><p>As part of the Police Uplift Programme, 725 posts have been dedicated to tackling Serious Organised Crime including fraud. Police and Crime Commissioners and Chief Constables will decide how to allocate further resource they receive through the Programme within their forces. Separately, over the next three years the Home Office is spending some of the £400 million secured to fight Economic Crime in the last Spending Review, to provide additional specialist fraud officers into the City of London Police, Regional Organised Crime Units and the National Crime Agency.</p> answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat grouped question UIN 78797 78798 question first answered 11/11/2022 12:33:30 answering member 4462 label Biography information for Tom Tugendhat
tabling member	4591 label Biography information for Sarah Olney

1539152

registered interest
date	03/11/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Fraud: Convictions
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps her Department is taking with Cabinet colleagues to increase the conviction rate for fraud in circumstances where fraud is not the primary offence.
tabling member constituency	Richmond Park
tabling member printed	Sarah Olney
uin	78800
answer	answer is ministerial correction date of answer 11/11/2022 answer text <p>Fraud is a despicable crime and those who commit it should be brought to justice. The Government recognises that to improve conviction rates, whether it is a primary offence or not, there needs to be an increased pipeline of cases under investigation.</p><p>Following His Majesty’s Inspectorate of Constabulary and Fire &amp; Rescue Service’s (HMICFRS) inspection into the police response to fraud in 2019, a number of improvements have been put in place across several areas of the law enforcement response. These were outlined in a follow up review from the HMICFRS in August 2021.</p><p>However, we know that more needs to be done to improve the capacity and capability to respond effectively to fraud. The Home Office continues to work with partners across all departments, forces and organisations to act on all recommendations made by the HMICFRS and to improve the response at all levels.</p> answering member constituency Tonbridge and Malling answering member printed Tom Tugendhat question first answered 11/11/2022 12:30:43 answering member 4462 label Biography information for Tom Tugendhat
tabling member	4591 label Biography information for Sarah Olney