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100459

registered interest
date	22/10/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Stalking
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many police officers in England and Wales have been trained on the law on stalking to date; and what further such training is planned.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	211539
answer	answer is ministerial correction date of answer 31/10/2014 answer text <p>The College of Policing sets standards and provides relevant training products and services to police forces. This includes a College of Policing training package on stalking, which was completed 56,748 times between October 2012 and 30 September 2014 by police officers and staff in England and Wales, and continues to be available.<br><br>Neither the College of Policing nor the Home Office holds information which breaks this figure down by the number of police officers and staff in England and Wales that have completed the training.<br><br>In 2013-14, 743 prosecutions were commenced under the new stalking legislation. This is a significant increase from 2012-13 and shows that the legislation is taking effect. <br><br>We are also working with the police and Crown Prosecution Service to raise awareness and improve professional knowledge. <br><br>To ensure prosecutors’ knowledge is continuously refreshed, in April 2014, the CPS launched a specific e-learning module on stalking which focused on victim support, working with the police and ensuring a strong case is built from the start. The College of Policing is also undertaking a review of how stalking incidents are investigated by the police. This will include how the police understand what constitutes a course of conduct in policing, how the police support victims, and further training on the appropriate use of Police Information Notices.<br><br>Since April 2014, offences of stalking and harassment are being reported separately in Police Recorded Crime figures. This will allow us to monitor the impact of the legislation more effectively. <br><br>Convicted stalkers will already be captured on the Police National Computer. We are working to make better use of existing databases and improve connectivity and information sharing rather than creating new databases or registers for each and every offence.</p><p> </p><p> </p><p> </p> answering member constituency Lewes answering member printed Norman Baker grouped question UIN 211541 211543 question first answered 31/10/2014 15:06:20 answering member 28 label Biography information for Norman Baker
tabling member	1481 label Biography information for Ms Nadine Dorries

100460

registered interest
date	22/10/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Stalking
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many complaints of stalking were recorded by the police in England and Wales in (a) 2011-12, (b) 2012-13 and (c) 2013-14.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	211537
answer	answer is ministerial correction date of answer 30/10/2014 answer text <p>The Home Office collects data on the number of crimes recorded by the police but not how many complaints the police receive. <br><br>Prior to 1 April 2014, offences relating to stalking recorded by the police were included in the offence classification of harassment and cannot be <br>identified separately. From the 1 April 2014 these offences have been supplied to the Home Office as a separate classification of stalking. Therefore data are only available for the months April to June 2014, when the police recorded 695 offences. They are published in the quarterly Office for National Statistics publication of ‘Crime in England and Wales’. <br><br>The most recent data are available in Table A4 of the appendix tables in this link:<br><a href="http://www.ons.gov.uk/ons/rel/crime-stats/crime-statistics/period-ending-june-2014/index.html" target="_blank">http://www.ons.gov.uk/ons/rel/crime-stats/crime-statistics/period-ending-june-2014/index.html</a></p><p> </p><p> </p><p> </p> answering member constituency Lewes answering member printed Norman Baker question first answered 30/10/2014 11:51:07 answering member 28 label Biography information for Norman Baker
tabling member	1481 label Biography information for Ms Nadine Dorries

100481

registered interest
date	22/10/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Stalking
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps her Department is taking to monitor the effects of section 2A and 4A of the Protection from Harassment Act 1997.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	211541
answer	answer is ministerial correction date of answer 31/10/2014 answer text <p>The College of Policing sets standards and provides relevant training products and services to police forces. This includes a College of Policing training package on stalking, which was completed 56,748 times between October 2012 and 30 September 2014 by police officers and staff in England and Wales, and continues to be available.<br><br>Neither the College of Policing nor the Home Office holds information which breaks this figure down by the number of police officers and staff in England and Wales that have completed the training.<br><br>In 2013-14, 743 prosecutions were commenced under the new stalking legislation. This is a significant increase from 2012-13 and shows that the legislation is taking effect. <br><br>We are also working with the police and Crown Prosecution Service to raise awareness and improve professional knowledge. <br><br>To ensure prosecutors’ knowledge is continuously refreshed, in April 2014, the CPS launched a specific e-learning module on stalking which focused on victim support, working with the police and ensuring a strong case is built from the start. The College of Policing is also undertaking a review of how stalking incidents are investigated by the police. This will include how the police understand what constitutes a course of conduct in policing, how the police support victims, and further training on the appropriate use of Police Information Notices.<br><br>Since April 2014, offences of stalking and harassment are being reported separately in Police Recorded Crime figures. This will allow us to monitor the impact of the legislation more effectively. <br><br>Convicted stalkers will already be captured on the Police National Computer. We are working to make better use of existing databases and improve connectivity and information sharing rather than creating new databases or registers for each and every offence.</p><p> </p><p> </p><p> </p> answering member constituency Lewes answering member printed Norman Baker grouped question UIN 211539 211543 question first answered 31/10/2014 15:06:20 answering member 28 label Biography information for Norman Baker
tabling member	1481 label Biography information for Ms Nadine Dorries

100482

registered interest
date	22/10/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Stalking
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, whether the Government plans to introduce a register for serial stalkers.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	211543
answer	answer is ministerial correction date of answer 31/10/2014 answer text <p>The College of Policing sets standards and provides relevant training products and services to police forces. This includes a College of Policing training package on stalking, which was completed 56,748 times between October 2012 and 30 September 2014 by police officers and staff in England and Wales, and continues to be available.<br><br>Neither the College of Policing nor the Home Office holds information which breaks this figure down by the number of police officers and staff in England and Wales that have completed the training.<br><br>In 2013-14, 743 prosecutions were commenced under the new stalking legislation. This is a significant increase from 2012-13 and shows that the legislation is taking effect. <br><br>We are also working with the police and Crown Prosecution Service to raise awareness and improve professional knowledge. <br><br>To ensure prosecutors’ knowledge is continuously refreshed, in April 2014, the CPS launched a specific e-learning module on stalking which focused on victim support, working with the police and ensuring a strong case is built from the start. The College of Policing is also undertaking a review of how stalking incidents are investigated by the police. This will include how the police understand what constitutes a course of conduct in policing, how the police support victims, and further training on the appropriate use of Police Information Notices.<br><br>Since April 2014, offences of stalking and harassment are being reported separately in Police Recorded Crime figures. This will allow us to monitor the impact of the legislation more effectively. <br><br>Convicted stalkers will already be captured on the Police National Computer. We are working to make better use of existing databases and improve connectivity and information sharing rather than creating new databases or registers for each and every offence.</p><p> </p><p> </p><p> </p> answering member constituency Lewes answering member printed Norman Baker grouped question UIN 211539 211541 question first answered 31/10/2014 15:06:20 answering member 28 label Biography information for Norman Baker
tabling member	1481 label Biography information for Ms Nadine Dorries

61879

registered interest
date	13/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many and what proportion of all UK visa applications processed by TPContact in (a) Israel, (b) Russia, (c) South Africa and (d) Ukraine have been subject to delays outside the stated service standards.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	200696
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200686 200687 200688 200697 200698 200699 200702 question first answered 30/06/2014 15:23:52 answering member 1530 label Biography information for James Brokenshire
tabling member	1481 label Biography information for Ms Nadine Dorries

61880

registered interest
date	13/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many and what proportion of all UK visa applications processed by TPContact in all its overseas service centres have been subject to delays outside the stated service standards.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	200697
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200686 200687 200688 200696 200698 200699 200702 question first answered 30/06/2014 15:23:52 answering member 1530 label Biography information for James Brokenshire
tabling member	1481 label Biography information for Ms Nadine Dorries

61881

registered interest
date	13/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many complaints she has received about UK visa applications processed by TPContact in (a) Israel, (b) Russia, (c) South Africa and (d) Ukraine to date.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	200698
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200686 200687 200688 200696 200697 200699 200702 question first answered 30/06/2014 15:23:52 answering member 1530 label Biography information for James Brokenshire
tabling member	1481 label Biography information for Ms Nadine Dorries

61882

registered interest
date	13/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many UK visa applications processed by TPContact in (a) Israel, (b) Russia, (c) South Africa and (d) Ukraine have been withdrawn by the applicant after the service standard for processing time has been missed in the last five years.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	200699
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200686 200687 200688 200696 200697 200698 200702 question first answered 30/06/2014 15:23:52 answering member 1530 label Biography information for James Brokenshire
tabling member	1481 label Biography information for Ms Nadine Dorries

61883

registered interest
date	13/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Teleperformance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what sanctions are available if TPContact fails to achieve and maintain high standards of customer service while providing services to her Department.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	200686
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200687 200688 200696 200697 200698 200699 200702 question first answered 30/06/2014 15:23:51 answering member 1530 label Biography information for James Brokenshire
tabling member	1481 label Biography information for Ms Nadine Dorries

61884

registered interest
date	13/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Teleperformance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps her Department takes to ensure that TPContact achieves and maintains high standards of customer service.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	200687
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200686 200688 200696 200697 200698 200699 200702 question first answered 30/06/2014 15:23:51 answering member 1530 label Biography information for James Brokenshire
tabling member	1481 label Biography information for Ms Nadine Dorries