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<p>As part of our Fraud Strategy, we have worked closely with the financial services
industry to protect customers against a variety of fraud types, including advance
fee scams. This includes the Retail Banking Fraud Sector Charter which has delivered
ambitious and innovative actions to prevent authorised fraud and protect customers.
We have also agreed similar charters with the telecommunications, accountancy and
online sectors.</p><p>According to the Crime Survey of England and Wales, ‘Advance
fee fraud’ has decreased by 33% in the year ending September 2023 from 546,000 to
367,000 offences.</p>
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