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802309

registered interest
date	06/12/2017
answering body	Department of Health
answering dept id	17
answering dept short name	Health
answering dept sort name	Health
hansard heading	Patient Choice Schemes
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health, what information his Department holds on the number of unsuccessful attempts made by (a) patients and (b) GPs when attempting to book an appointment at a hospital directly through the online choose and book system.
tabling member constituency	Fylde
tabling member printed	Mark Menzies
uin	117996
answer	answer is ministerial correction date of answer 14/12/2017 answer text <p>The NHS e-Referral Service (e-RS) replaced the choose and book system in June 2015. The NHS e-RS is designed to allow patients and healthcare professionals to select appointments with providers either online or by phone.</p><p> </p><p>An attempt to make a booking may be unsuccessful if there is no appointment for the required clinic or hospital service available on e-RS. If no appointment is available for a patient or general practitioner (GP) to book on e-RS, the referral is forwarded (via the Manage Your Referral application) or deferred (via the professional application) to the patient’s chosen provider to enable the provider to book the patient an appointment.</p><p> </p><p>The relevant provider is contacted informing them that a patient requires an appointment and the provider will then contact the patient in relation to an appointment. Information on unsuccessful appointment bookings by patients or GPs for the last 12 months is in the table.</p><p> </p><table><tbody><tr><td colspan="2"><p>Unsuccessful bookings December 2016 - November 2017</p></td></tr><tr><td><p>By Patient</p></td><td><p>263,681</p></td></tr><tr><td><p>By Referrer (GP)</p></td><td><p>634,630</p></td></tr><tr><td><p>By BMS Admin<sup>1</sup></p></td><td><p>708,718<sup>1</sup></p></td></tr><tr><td><p>Total</p></td><td><p>1,852,781</p></td></tr><tr><td><p> </p></td><td><p> </p></td></tr><tr><td><p>Total successful bookings in same period</p></td><td><p>12,538,460</p></td></tr></tbody></table><p> </p><p>Note:</p><p> </p><p><sup>1</sup>Bookings by “BMS Admin” are created when either another organisation (referrer or provider) attempts to book an appointment on the patient’s behalf or if a patient contacts the national Telephone Appointments Line and a contact centre operator attempts to book an appointment on the patient’s behalf.</p> answering member constituency Thurrock answering member printed Jackie Doyle-Price question first answered 14/12/2017 16:43:40 answering member 4065 label Biography information for Dame Jackie Doyle-Price
tabling member	3998 label Biography information for Mark Menzies

605941

registered interest
date	19/10/2016
answering body	Department of Health
answering dept id	17
answering dept short name	Health
answering dept sort name	Health
hansard heading	Patient Choice Schemes
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health, what assessment the Government has made of the progress in implementing the commitment in the NHS Five Year Forward View to increase patient choice over where and how patients receive care; and if he will make a statement.
tabling member constituency	Bath
tabling member printed	Ben Howlett
uin	49351
answer	answer is ministerial correction date of answer 26/10/2016 answer text <p>The Mandate to NHS England, which sets the Government’s objectives for the provision of health services in England and any requirements for NHS England, includes an objective calling for the offer of meaningful choice in the National Health Service. This reflects the commitment in the Five Year Forward View. An assessment of the extent to which the Mandate objectives have been met is set out in my Rt. hon. Friend the Secretary of State’s Annual Assessment of NHS England, which is published at the end of the financial year.</p> answering member constituency Ludlow answering member printed Mr Philip Dunne question first answered 26/10/2016 09:26:05 answering member 1542 label Biography information for Philip Dunne
tabling member	4445 label Biography information for Ben Howlett

432294

registered interest
date	25/11/2015
answering body	Department of Health
answering dept id	17
answering dept short name	Health
answering dept sort name	Health
hansard heading	Patient Choice Schemes
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health, with reference to page 13 of the NHS' Five Year Forward View, what progress NHS England has made on the commitment to give patients choice over where and how they receive care; and how progress on that commitment will be assessed.
tabling member constituency	Birmingham, Yardley
tabling member printed	Jess Phillips
uin	17671
answer	answer is ministerial correction date of answer 02/12/2015 answer text <p>NHS England is working to secure a sustained improvement in awareness, offer, operation and take up of choice by 2020. This includes supporting the independent Maternity Services Review, which is due for publication early in the New Year, and taking forward any recommendations that relate to choice; improving the quality of End of Life Care and the choices people should have about where they receive their care and where they choose to die; strengthening choice in both physical and mental health elective services, to ensure that the NHS honours patients’ legal rights to choice of who provides their care; and securing choice in the design and implementation of new care models for the future NHS.</p><br /><p>NHS England has brought this work together with their programmes on personal health budgets and integrated personal commissioning, under a new Director and with additional resource, to accelerate the work in all of these areas in support of the Five Year Forward View commitment to deliver greater patient empowerment. Improvements will be assessed through a new national assessment framework for clinical commissioning groups.</p> answering member constituency Ipswich answering member printed Ben Gummer question first answered 02/12/2015 12:45:40 answering member 3988 label Biography information for Ben Gummer
tabling member	4370 label Biography information for Jess Phillips

421636

registered interest
date	15/10/2015
answering body	Department of Health
answering dept id	17
answering dept short name	Health
answering dept sort name	Health
hansard heading	Patient Choice Schemes
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health, what steps he is taking to increase the number of patients being offered a choice of outpatient facility by their GPs.
tabling member constituency	Newport West
tabling member printed	Paul Flynn
uin	12026
answer	answer is ministerial correction date of answer 23/10/2015 answer text <p>We are committed to giving patients more choice and control over their health care, as this can help drive up standards and improve patient care.</p><br /><p>As set out in the Five Year Forward View, the health system is focused on embedding patient choice and, as part of this, NHS England is working to secure improvements in awareness and uptake of choice across physical and mental health services.</p><br /><p>In addition, we have asked NHS England to come up with proposals, before the end of the year, to make sure there is choice and control over services offered in maternity and end-of-life care, as well as for those with long-term conditions.</p><p><strong></strong></p><p><strong></strong></p> answering member constituency Ipswich answering member printed Ben Gummer question first answered 23/10/2015 13:18:48 answering member 3988 label Biography information for Ben Gummer
tabling member	545 label Biography information for Paul Flynn

384576

registered interest
date	22/06/2015
answering body	Department of Health
answering dept id	17
answering dept short name	Health
answering dept sort name	Health
hansard heading	Patient Choice Schemes
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health, what steps his Department is taking to promote the use of the Choose and Book system.
tabling member constituency	Hendon
tabling member printed	Dr Matthew Offord
uin	3431
answer	answer is ministerial correction date of answer 30/06/2015 answer text <p>The NHS e-Referral Service replaced the previous electronic system, Choose and Book, on 15 June 2015.</p><p> </p><p> </p><p> </p><p>The NHS England Operations Department, with the support of the Health and Social Care Information Centre will take the lead in promoting this service in the future, supporting local health communities to increase their use of the service and providing training, advice and reports to help them become fully electronic.</p><p> </p> answering member constituency Mid Norfolk answering member printed George Freeman question first answered 30/06/2015 13:09:35 answering member 4020 label Biography information for George Freeman
tabling member	4006 label Biography information for Dr Matthew Offord

100022

registered interest
date	15/10/2014
answering body	Department of Health
answering dept id	17
answering dept short name	Health
answering dept sort name	Health
hansard heading	Patient Choice Schemes
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Health, what steps he is taking to promote patient choice.
tabling member constituency	Stroud
tabling member printed	Neil Carmichael
uin	905559
answer	answer is ministerial correction date of answer 21/10/2014 answer text <p>We are committed to patients having greater choice and control over their healthcare, as this can help drive up standards and improve patient care.</p><p> </p><p> </p><p> </p><p>We believe that patient empowerment is vital to the National Health Service in the 21st century. This Government is committed to continuing to develop digital platforms to enable this to happen, such as My NHS and the NHS e-Referral Service.</p><p> </p> answering member constituency Mid Norfolk answering member printed George Freeman question first answered 21/10/2014 16:00:56 answering member 4020 label Biography information for George Freeman
tabling member	4104 label Biography information for Neil Carmichael