| answer text |
<p>Most enquiries for the Education Funding Agency received by the Department for
Education's national helpline are about financial matters or invoice queries which
are best handled by email. Callers are provided with the appropriate email address.
For other enquiries, the national helpline operator contacts the Academies Enquiry
Service on the caller's behalf, or puts them through to that service. If the caller
wishes to speak to a named individual in the Department, the operator makes contact
with the individual (or, in the case of senior managers, with their PA) and transfers
the call if appropriate.</p><p> </p>
|
 |
