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1111041

registered interest
date	10/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Telecommunications: Standards
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government whether they will review (1) the time requirements for telecommunication companies to respond to reported service failures and restore telephone lines and broadband, and (2) the level of compensation for service failures.
tabling member printed	Baroness Byford
uin	HL15179
answer	answer is ministerial correction date of answer 25/04/2019 answer text <p>These are matters for Ofcom, the UK’s designated enforcer of consumer law and regulation for the UK communications industries. Ofcom do not handle individual complaints, but look at how problems affect UK consumers as a whole and then make decisions on whether to open enforcement investigations. Ofcom also has powers to introduce new consumer regulations under its General Conditions of Entitlement, which apply to all providers of electronic communications networks and services must comply with if they want to provide services in the UK.</p><p>In March 2017, Ofcom consulted on introducing an automatic compensation scheme for fixed broadband and landline telecoms to protect consumers who suffer from specific service failures. Subsequently, industry agreed to introduce a voluntary automatic compensation scheme, which came into effect from 1 April 2019. The new scheme applies to new orders placed or problems reported from 1 April 2019 and sets out compensation amounts for delayed repairs following a loss of service, missed repairs or provision appointments, and delays to the start of a new service. Ofcom plan to review the scheme after it has been in place for 12 months.</p><p>Where an individual feels that their service fault has been dealt with in an unsatisfactory manner by their telecoms provider, and if their complaint has not been resolved after eight weeks, they can refer their case to an independent Alternative Dispute Resolution (ADR) scheme. ADR schemes can review individual cases and any decisions they make are binding on telecoms providers. There are two ADR schemes for telecoms, the Ombudsman Services (OS) and the Communications and Internet Services Adjudication Scheme (CISAS), and all communications providers must be members of one of these schemes.</p><p> </p> answering member printed Lord Ashton of Hyde grouped question UIN HL15180 question first answered 25/04/2019 13:08:29 answering member 4247 label Biography information for Lord Ashton of Hyde
tabling member	3343 label Biography information for Baroness Byford

1111042

registered interest
date	10/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Telecommunications: Standards
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government whether Ofcom review individual cases where telephone and broadband failures are dealt with in an unsatisfactory manner.
tabling member printed	Baroness Byford
uin	HL15180
answer	answer is ministerial correction date of answer 25/04/2019 answer text <p>These are matters for Ofcom, the UK’s designated enforcer of consumer law and regulation for the UK communications industries. Ofcom do not handle individual complaints, but look at how problems affect UK consumers as a whole and then make decisions on whether to open enforcement investigations. Ofcom also has powers to introduce new consumer regulations under its General Conditions of Entitlement, which apply to all providers of electronic communications networks and services must comply with if they want to provide services in the UK.</p><p>In March 2017, Ofcom consulted on introducing an automatic compensation scheme for fixed broadband and landline telecoms to protect consumers who suffer from specific service failures. Subsequently, industry agreed to introduce a voluntary automatic compensation scheme, which came into effect from 1 April 2019. The new scheme applies to new orders placed or problems reported from 1 April 2019 and sets out compensation amounts for delayed repairs following a loss of service, missed repairs or provision appointments, and delays to the start of a new service. Ofcom plan to review the scheme after it has been in place for 12 months.</p><p>Where an individual feels that their service fault has been dealt with in an unsatisfactory manner by their telecoms provider, and if their complaint has not been resolved after eight weeks, they can refer their case to an independent Alternative Dispute Resolution (ADR) scheme. ADR schemes can review individual cases and any decisions they make are binding on telecoms providers. There are two ADR schemes for telecoms, the Ombudsman Services (OS) and the Communications and Internet Services Adjudication Scheme (CISAS), and all communications providers must be members of one of these schemes.</p><p> </p> answering member printed Lord Ashton of Hyde grouped question UIN HL15179 question first answered 25/04/2019 13:08:29 answering member 4247 label Biography information for Lord Ashton of Hyde
tabling member	3343 label Biography information for Baroness Byford

1111073

registered interest
date	10/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Internet: Regulation
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what assessment they have made of the report from the Coalition for a Digital Economy suggesting that new tech regulations set out in the Online Harms White Paper may restrict fair competition of UK start-ups in this sector.
tabling member printed	Lord Taylor of Warwick
uin	HL15201
answer	answer is ministerial correction date of answer 25/04/2019 answer text <p>The Online Harms White Paper sets out our plans for world-leading legislation to make the UK the safest place in the world to be online. This will make companies more responsible for their users’ safety online, especially children and other vulnerable groups, and will help to build trust in digital markets. New regulation will be risk-based and proportionate across the broad range of businesses and other organisations in scope, designed to support innovation and a thriving digital economy. The White Paper sets out our intention to consult widely with companies, civil society and other governments to develop our proposals, ahead of finalising new legislation.</p><p>As outlined in our Digital Strategy and Charter, our ambition is to ensure the UK is the best place in the world to start and grow a digital business.</p> answering member printed Lord Ashton of Hyde question first answered 25/04/2019 12:53:50 answering member 4247 label Biography information for Lord Ashton of Hyde
tabling member	1796 label Biography information for Lord Taylor of Warwick

1110590

registered interest
date	09/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Department for Digital, Culture, Media and Sport: Secondment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, pursuant to the Answer of 25 March 2019 to Question 234783 on Department for International Development: Secondment, what teams within his Department the nine requested roles from the Department for International Development will be in.
tabling member constituency	Birmingham, Edgbaston
tabling member printed	Preet Kaur Gill
uin	242919
answer	answer is ministerial correction date of answer 16/04/2019 answer text <p>My Department is working closely with DFID to match to resource requirements across our directorates.</p><p> </p><p>Individuals are matched to teams within the Department based on skill set and job history.</p> answering member constituency Stourbridge answering member printed Margot James question first answered 16/04/2019 14:54:39 answering member 4115 label Biography information for Margot James
tabling member	4603 label Biography information for Preet Kaur Gill

1110642

registered interest
date	09/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Internet: Safety
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, with reference to the Government's white paper on online harms, what assessment he has made of the potential effect of the proposed policies on the volume of people using smaller platforms to conduct illegal or harmful activity.
tabling member constituency	Birmingham, Edgbaston
tabling member printed	Preet Kaur Gill
uin	242944
answer	answer is ministerial correction date of answer 16/04/2019 answer text <p>The duty of care will apply to platforms that provide the services or tools that allow, enable or facilitate users to share or discover user-generated content, or interact with each other online - regardless of their size. Focussing on the services provided by companies, rather than their business model, sector or size, limits the risk that online harms simply move and proliferate outside of the ambit of the new regulatory framework.</p> answering member constituency Stourbridge answering member printed Margot James question first answered 16/04/2019 14:58:35 answering member 4115 label Biography information for Margot James
tabling member	4603 label Biography information for Preet Kaur Gill

1110644

registered interest
date	09/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Internet: Safety
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, with reference to the Government's White Paper on online harm, what plans he has to introduce an definition of what constitutes harmful.
tabling member constituency	Birmingham, Edgbaston
tabling member printed	Preet Kaur Gill
uin	242945
answer	answer is ministerial correction date of answer 16/04/2019 answer text <p>The Online Harms White Paper includes an initial list of online harmful content or activity in scope of the White Paper, based on their prevalence and impact on individuals and society.</p><p> </p><p>This list is, by design, neither exhaustive nor fixed. A static list would prevent swift regulatory action to address new forms of online harm, new technologies, content and new online activities.</p> answering member constituency Stourbridge answering member printed Margot James question first answered 16/04/2019 15:00:58 answering member 4115 label Biography information for Margot James
tabling member	4603 label Biography information for Preet Kaur Gill

1110703

registered interest
date	09/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Social Impact Bonds
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what assessment they have made of Social Impact Bonds; and whether they intend to continue the scheme.
tabling member printed	Lord Storey
uin	HL15167
answer	answer is ministerial correction date of answer 25/04/2019 answer text <p>Government has launched several Social Impact Bond programmes since 2010, including the Peterborough Prison Offender Rehabilitation service, the Social Outcomes Fund, two Rough Sleeping Programmes and the Fair Chance Fund. Evaluation and assessment findings have shown that Social Impact Bonds can successfully address complex social problems, with evidence of both improved outcomes and reductions in costs.</p><p> </p><p>The Centre for Social Impact Bonds will continue to build the evidence base for Social Impact Bonds by supporting the monitoring and evaluation of current programmes, and building on our partnership with the Government Outcomes Lab at Oxford University, a centre of expertise for Social Impact Bonds and innovative Government commissioning.</p><p> </p><p>In line with our commitments outlined in the Civil Society Strategy, the Centre for Social Impact Bonds will continue to provide support to government departments to deliver Social Impact Bonds at scale. Government is also supporting the use of Social Impact Bonds in the commissioning of local public services through the Life Chances Fund, an £80m fund to help people in society who face the most significant barriers to lead happy and productive lives.</p> answering member printed Lord Ashton of Hyde question first answered 25/04/2019 11:59:51 answering member 4247 label Biography information for Lord Ashton of Hyde
tabling member	4238 label Biography information for Lord Storey

1110707

registered interest
date	09/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Artificial Intelligence: Ethics
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what plans they have to remain aligned with EU guidelines on the ethical development of artificial intelligence following the UK's departure from the EU.
tabling member printed	Lord Taylor of Warwick
uin	HL15171
answer	answer is ministerial correction date of answer 25/04/2019 answer text <p>We welcome the guidelines as an important contribution towards ensuring AI is used and developed ethically and to the benefit of society.</p><p>The UK will continue to take a leading role in the global debate around the ethics of AI. This is why we have established the Centre for Data Ethics and Innovation, to provide independent, expert advice on the measures needed to enable and ensure safe, ethical and innovative uses of AI and data-driven technologies.</p><p>The principles set out in the EU guidelines are closely aligned with the UK’s own approach. Many of the principles are the same as those highlighted as key work areas for the Centre for Data Ethics and Innovation.</p><p>The EU guidelines are also aligned with the UK’s Data Ethics Framework, which includes clear principles for how data should be used in the public sector, including in applications of AI.</p> answering member printed Lord Ashton of Hyde question first answered 25/04/2019 12:08:24 answering member 4247 label Biography information for Lord Ashton of Hyde
tabling member	1796 label Biography information for Lord Taylor of Warwick

1110145

registered interest
date	08/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Voluntary Work: Young People
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what assessment they have made of the relevance and effectiveness of the National Citizen Service in meeting the particular needs of vulnerable young people in disadvantaged communities.
tabling member printed	Lord Ouseley
uin	HL15113
answer	answer is ministerial correction date of answer 24/04/2019 answer text <p>NCS is a programme that successfully reaches young people from all backgrounds. We have made no specific assessment of the relevance and effectiveness of NCS in meeting the needs of vulnerable young people in disadvantaged communities, but we do know that participants from vulnerable and minority groups are overrepresented on the programme. In 2018, 16% of participants were eligible for Free School Meals, 31% were from Black and Minority Ethnic backgrounds and 5% had Special Educational Needs* compared to 12%, 25% and 2% of the comparative population respectively.</p><p> </p><p>Work is ongoing to reach the most marginalised young people. The NCS Trust has established strong links with Local Authorities to support the hardest to reach young people in accessing the programme; provide specialist support during the programme; and help young people access opportunities after NCS. The NCS Trust has also introduced a central inclusion fund, so that its network partners can apply for funding to support young people with additional needs to access the NCS programme.</p><p> </p><p>* The final 2018 participation figures are still subject to ongoing compliance checks.</p> answering member printed Lord Ashton of Hyde question first answered 24/04/2019 16:21:37 answering member 4247 label Biography information for Lord Ashton of Hyde
tabling member	2170 label Biography information for Lord Ouseley

1110146

registered interest
date	08/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Voluntary Work: Young People
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what assessment they have made of the impact of the creation of the National Citizen Service on the funding available for youth services.
tabling member printed	Lord Ouseley
uin	HL15114
answer	answer is ministerial correction date of answer 24/04/2019 answer text <p>The decision to fund local youth services lies with Local Authorities, not with central government. NCS is a universal offer funded by central government, that is accessible to all young people and is designed to support, and not cut across other services. It is delivered via a network of over 100 local delivery partners, many of which are local youth organisations. As such, we have made no specific assessment of the impact of the creation of NCS on the funding available for youth services.</p> answering member printed Lord Ashton of Hyde question first answered 24/04/2019 16:22:02 answering member 4247 label Biography information for Lord Ashton of Hyde
tabling member	2170 label Biography information for Lord Ouseley