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min answer › date of answer	2015-09-17
min date	2018-07-19
answering dept sort name	Digital%2C Culture%2C Media and Sport
hansard heading	Telecommunications
question text	To ask the Secretary of State for Digital%2C Culture%2C Media and Sport%2C what plans her Department has for informing consumers about changes that will happen to their telephone and internet services over the next three years.

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member constituency

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member constituency

answering member printed

question first answered

answering member


label

tabling member


label

1439624

registered interest

date

10/03/2022

answering body

Department for Digital, Culture, Media and Sport

answering dept id

answering dept short name

Digital, Culture, Media and Sport

answering dept sort name

Digital, Culture, Media and Sport

hansard heading

Telecommunications

house id

legislature

25259

pref label	House of Commons

question text

To ask the Secretary of State for Digital, Culture, Media and Sport, what plans her Department has for informing consumers about changes that will happen to their telephone and internet services over the next three years.

tabling member constituency

Solihull

tabling member printed

Julian Knight

uin

138063

answer

is ministerial correction

date of answer

14/03/2022

answer text

Between now and 2025, the way landlines work in the UK is changing. Providers are moving from the old Public Switched Telephone Network (PSTN) to new Voice over Internet Protocol (VoIP) technology. The PSTN is a privately-owned telecoms network and the decision to upgrade it has been taken by the telecoms industry.As this is an industry-led migration, communications providers will contact their customers with information ahead of their line being upgraded. The exact migration process will depend on the provider and the type of equipment the customer has at their premises.We are working together with Ofcom to ensure customers receive appropriate levels of communication and vulnerable consumers are protected. Ofcom requires that providers must engage in effective communications to ensure all vulnerable customers understand the risk in the migration to VoIP. We are also ensuring the telecoms industry is engaging with priority sectors such as Critical National Infrastructure and Telecare providers ahead of time.Ofcom has set out initial proposals for the process for retiring the fixed copper broadband network. This is a separate process to the PSTN migration and we do not expect to see copper retirement in the next three years.

answering member constituency

Hornchurch and Upminster

answering member printed

Julia Lopez

question first answered

14/03/2022 16:52:02

answering member

4647

label	Biography information for Julia Lopez

tabling member

4410

label	Biography information for Julian Knight