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<p>Estimates based on Ofcom data suggest that between 4,920,000 - 5,780,000 people
aged 70+ do not personally use a smartphone. Between 2,390,000 - 3,220,000 people
aged 70+ do not have household access to connected devices. We do not have robust
data on the digital access of people who are clinically extremely vulnerable to covid-19
and we are seeking to improve our understanding of this issue.</p><p>In March, the
government agreed a set of voluntary commitments with telecommunications providers
to support and protect vulnerable consumers and those who might become vulnerable
as a result of Covid-19. This included a commitment to work with customers who are
finding it difficult to pay their bills to ensure that they are treated fairly and
appropriately supported. The Government also brokered a deal with providers which
have allowed half a million NHS staff to benefit from better connectivity, and also
ensured that a number of websites, including the NHS website, are zero-rated.</p><p>The
introduction of the digital entitlement means that from August 2020, adults with no
or low digital skills can undertake new digital skills qualifications up to Level
1 free of charge. The Government also supports the Future Digital Inclusion programme
focussing on those hardest to reach. Since 2014, the programme has helped over 1.4
million people to gain the digital skills they need for life and work.</p><p> </p>
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