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601001

registered interest
date	13/10/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, pursuant to the oral contribution of the Financial Secretary to the Treasury of 14 September 2016, Official Report, column 914, how many people who had decisions made by Concentrix in relation to their tax credits overturned have received their payments within four working days.
tabling member constituency	Kingston upon Hull North
tabling member printed	Diana Johnson
uin	48615
answer	answer is ministerial correction date of answer 24/10/2016 answer text <p>Concentrix has a fixed contract with HM Revenue and Customs (HMRC), the terms of which are available here: <a href="https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7</a>. HMRC only makes additional payments for amendment to claims which are correct.</p><p> </p><p>HMRC is operating within its funding allocation for this contract but has temporarily redeployed existing staff to resolve outstanding cases.</p><p> </p><p>HMRC does not hold specific information relating to the cost to issue letters referenced in the Answer to Question 44746 as these costs were borne by Concentrix. Claimants are given 30 days to provide the information requested in the letter. If after 30 days there has been no contact, tax credits payments are either suspended or reduced.</p><p> </p><p>As stated in the oral contribution of 14 September 2016, Official Report, column 914, once all of the information is received and the facts of the case have been established, payments should be made within 4 working days. And, to date, HMRC are issuing payments to achieve this timeframe.</p><p> </p><p>HMRC is currently focused on resolving the outstanding cases but will be preparing analysis, which will be made available in due course.</p> answering member constituency Battersea answering member printed Jane Ellison grouped question UIN 48540 48542 48543 question first answered 24/10/2016 15:49:49 answering member 3918 label Biography information for Jane Ellison
tabling member	1533 label Biography information for Dame Diana Johnson

601002

registered interest
date	13/10/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 7 September 2016 to Question 44746, how many of those letters were not responded to within 30 days; and what further action was taken against non-respondents from November 2014 to the end of August 2016.
tabling member constituency	Kingston upon Hull North
tabling member printed	Diana Johnson
uin	48621
answer	answer is ministerial correction date of answer 24/10/2016 answer text <p>Concentrix has a fixed contract with HM Revenue and Customs (HMRC), the terms of which are available here: <a href="https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7</a>. HMRC only makes additional payments for amendment to claims which are correct.</p><p> </p><p>HMRC is operating within its funding allocation for this contract but has temporarily redeployed existing staff to resolve outstanding cases.</p><p> </p><p>HMRC does not hold specific information relating to the cost to issue letters referenced in the Answer to Question 44746 as these costs were borne by Concentrix. Claimants are given 30 days to provide the information requested in the letter. If after 30 days there has been no contact, tax credits payments are either suspended or reduced.</p><p> </p><p>As stated in the oral contribution of 14 September 2016, Official Report, column 914, once all of the information is received and the facts of the case have been established, payments should be made within 4 working days. And, to date, HMRC are issuing payments to achieve this timeframe.</p><p> </p><p>HMRC is currently focused on resolving the outstanding cases but will be preparing analysis, which will be made available in due course.</p> answering member constituency Battersea answering member printed Jane Ellison question first answered 24/10/2016 15:30:11 answering member 3918 label Biography information for Jane Ellison
tabling member	1533 label Biography information for Dame Diana Johnson

601006

registered interest
date	13/10/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how much additional funding has been made available by HM Revenue and Customs to deal with the issues identified with Concentrix's handling of the tax credits checking contract.
tabling member constituency	Kingston upon Hull North
tabling member printed	Diana Johnson
uin	48509
answer	answer is ministerial correction date of answer 21/10/2016 answer text <p>Concentrix has a fixed contract with HM Revenue and Customs (HMRC), the terms of which are available here: <a href="https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7</a>. HMRC only makes additional payments for amendment to claims which are correct.</p><p> </p><p>HMRC is operating within its funding allocation for this contract but has temporarily redeployed existing staff to resolve outstanding cases.</p><p> </p><p>HMRC does not hold specific information relating to the cost to issue letters referenced in the Answer to Question 44746 as these costs were borne by Concentrix. Claimants are given 30 days to provide the information requested in the letter. If after 30 days there has been no contact, tax credits payments are either suspended or reduced.</p><p> </p><p>As stated in the oral contribution of 14 September 2016, Official Report, column 914, once all of the information is received and the facts of the case have been established, payments should be made within 4 working days. And, to date, HMRC are issuing payments to achieve this timeframe.</p><p> </p><p>HMRC is currently focused on resolving the outstanding cases but will be preparing analysis, which will be made available in due course.</p> answering member constituency Battersea answering member printed Jane Ellison question first answered 21/10/2016 12:47:35 answering member 3918 label Biography information for Jane Ellison
tabling member	1533 label Biography information for Dame Diana Johnson

601007

registered interest
date	13/10/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix: Finance
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, when in the tax credits checking process Concentrix received payment for changing tax credit awards in a way which was initially thought to be correct.
tabling member constituency	Kingston upon Hull North
tabling member printed	Diana Johnson
uin	48510
answer	answer is ministerial correction date of answer 21/10/2016 answer text <p>HM Revenue and Customs pay Concentrix within 25 working days of receipt of a valid and undisputed invoice.</p><p>The contract provides for a commission payment of an initial invoice value, with a subsequent quarterly reconciliation mechanism which takes into account supplier performance via specific Quality Performance Indicators and Key Performance indicators.</p><p>These are linked to a defined service credit regime which includes accuracy of decisions. Payment to Concentrix is reduced accordingly in line with the service credit regime should they fail to meet this target level of performance.</p> answering member constituency Battersea answering member printed Jane Ellison question first answered 21/10/2016 12:57:33 answering member 3918 label Biography information for Jane Ellison
tabling member	1533 label Biography information for Dame Diana Johnson

601008

registered interest
date	13/10/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix: Contracts
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, whether he plans to re-tender the contract for tax credit checks to another private company after the Concentrix contract ends or return the service to the public sector; and what the cost to the public purse was of the tendering process that awarded Concentrix that contract.
tabling member constituency	Kingston upon Hull North
tabling member printed	Diana Johnson
uin	48516
answer	answer is ministerial correction date of answer 21/10/2016 answer text HM Revenue and Customs is not looking at another procurement exercise for tax credits compliance checks at this time. It is not possible to isolate the cost of the procurement exercise that awarded the contract to Concentrix – existing internal resources and associated overheads were utilised in the procurement process. answering member constituency Battersea answering member printed Jane Ellison question first answered 21/10/2016 12:55:21 answering member 3918 label Biography information for Jane Ellison
tabling member	1533 label Biography information for Dame Diana Johnson

601009

registered interest
date	13/10/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 12 September 2016 to Question 44815, what the total cost was of processing (a) mandatory reconsiderations and (b) appeals; and whether that cost was borne by (i) Concentrix or (ii) HM Revenue and Customs.
tabling member constituency	Kingston upon Hull North
tabling member printed	Diana Johnson
uin	48543
answer	answer is ministerial correction date of answer 24/10/2016 answer text <p>Concentrix has a fixed contract with HM Revenue and Customs (HMRC), the terms of which are available here: <a href="https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7</a>. HMRC only makes additional payments for amendment to claims which are correct.</p><p> </p><p>HMRC is operating within its funding allocation for this contract but has temporarily redeployed existing staff to resolve outstanding cases.</p><p> </p><p>HMRC does not hold specific information relating to the cost to issue letters referenced in the Answer to Question 44746 as these costs were borne by Concentrix. Claimants are given 30 days to provide the information requested in the letter. If after 30 days there has been no contact, tax credits payments are either suspended or reduced.</p><p> </p><p>As stated in the oral contribution of 14 September 2016, Official Report, column 914, once all of the information is received and the facts of the case have been established, payments should be made within 4 working days. And, to date, HMRC are issuing payments to achieve this timeframe.</p><p> </p><p>HMRC is currently focused on resolving the outstanding cases but will be preparing analysis, which will be made available in due course.</p> answering member constituency Battersea answering member printed Jane Ellison grouped question UIN 48540 48542 48615 question first answered 24/10/2016 15:49:49 answering member 3918 label Biography information for Jane Ellison
tabling member	1533 label Biography information for Dame Diana Johnson

601010

registered interest
date	13/10/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix: Correspondence
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 7 September 2016 to Question 44746, how many other letters to tax credit claimants were sent out in addition to those stated in that answer, how much, in total, it cost to issue those letters and whether the cost of issuing those letters was borne by (a) Concentrix or (b) HM Revenue and Customs.
tabling member constituency	Kingston upon Hull North
tabling member printed	Diana Johnson
uin	48540
answer	answer is ministerial correction date of answer 24/10/2016 answer text <p>Concentrix has a fixed contract with HM Revenue and Customs (HMRC), the terms of which are available here: <a href="https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7</a>. HMRC only makes additional payments for amendment to claims which are correct.</p><p> </p><p>HMRC is operating within its funding allocation for this contract but has temporarily redeployed existing staff to resolve outstanding cases.</p><p> </p><p>HMRC does not hold specific information relating to the cost to issue letters referenced in the Answer to Question 44746 as these costs were borne by Concentrix. Claimants are given 30 days to provide the information requested in the letter. If after 30 days there has been no contact, tax credits payments are either suspended or reduced.</p><p> </p><p>As stated in the oral contribution of 14 September 2016, Official Report, column 914, once all of the information is received and the facts of the case have been established, payments should be made within 4 working days. And, to date, HMRC are issuing payments to achieve this timeframe.</p><p> </p><p>HMRC is currently focused on resolving the outstanding cases but will be preparing analysis, which will be made available in due course.</p> answering member constituency Battersea answering member printed Jane Ellison grouped question UIN 48542 48543 48615 question first answered 24/10/2016 15:49:49 answering member 3918 label Biography information for Jane Ellison
tabling member	1533 label Biography information for Dame Diana Johnson

601012

registered interest
date	13/10/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 16 September 2016 to Question 45416, on Concentrix, (a) what the total cost was of the appeal cases listed in table 2 and (b) whether that cost was borne by (i) Concentrix or (ii) HM Revenue and Customs.
tabling member constituency	Kingston upon Hull North
tabling member printed	Diana Johnson
uin	48542
answer	answer is ministerial correction date of answer 24/10/2016 answer text <p>Concentrix has a fixed contract with HM Revenue and Customs (HMRC), the terms of which are available here: <a href="https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7" target="_blank">https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7</a>. HMRC only makes additional payments for amendment to claims which are correct.</p><p> </p><p>HMRC is operating within its funding allocation for this contract but has temporarily redeployed existing staff to resolve outstanding cases.</p><p> </p><p>HMRC does not hold specific information relating to the cost to issue letters referenced in the Answer to Question 44746 as these costs were borne by Concentrix. Claimants are given 30 days to provide the information requested in the letter. If after 30 days there has been no contact, tax credits payments are either suspended or reduced.</p><p> </p><p>As stated in the oral contribution of 14 September 2016, Official Report, column 914, once all of the information is received and the facts of the case have been established, payments should be made within 4 working days. And, to date, HMRC are issuing payments to achieve this timeframe.</p><p> </p><p>HMRC is currently focused on resolving the outstanding cases but will be preparing analysis, which will be made available in due course.</p> answering member constituency Battersea answering member printed Jane Ellison grouped question UIN 48540 48543 48615 question first answered 24/10/2016 15:49:49 answering member 3918 label Biography information for Jane Ellison
tabling member	1533 label Biography information for Dame Diana Johnson

601013

registered interest
date	13/10/2016
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	CaTreasury
hansard heading	Concentrix: Finance
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how much has been paid to Concentrix for revising tax credit offers in a way which was initially thought to be correct; and if any of that amount can be subsequently recovered should those decisions be successfully appealed.
tabling member constituency	Kingston upon Hull North
tabling member printed	Diana Johnson
uin	48517
answer	answer is ministerial correction date of answer 21/10/2016 answer text <p>As at 17<sup>th</sup> October, payments made to Concentrix, in line with contracted charging and payment mechanisms, to date total £15,495,971 plus VAT.</p><p> </p><p> </p><p>HM Revenue and Customs pays Concentrix within 25 working days of receipt of a valid and undisputed invoice. The contract provides for a commission payment of an initial invoice value, with a subsequent quarterly reconciliation mechanism which takes into account supplier performance via specific Quality Performance Indicators and Key Performance indicators.</p><p> </p><p>Payment to Concentrix is reduced accordingly in line with the contract should they fail to meet performance targets.</p><p> </p><p>The contract also provides for commission payments to be further corrected should savings, which have previously been reported by Concentrix, be adjusted following a successful appeal by a customer.</p> answering member constituency Battersea answering member printed Jane Ellison question first answered 21/10/2016 12:35:32 answering member 3918 label Biography information for Jane Ellison
tabling member	1533 label Biography information for Dame Diana Johnson