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428911

registered interest
date	17/11/2015
answering body	Department for Business, Innovation and Skills
answering dept id	26
answering dept short name	Business, Innovation and Skills
answering dept sort name	Business, Innovation and Skills
hansard heading	Tickets: Touting
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government, further to the Written Answer by Baroness Neville-Rolfe on 2 November (HL2909) regarding breaches of the Consumer Rights Act 2015 by ticket resale websites, what action they are taking to highlight to the general public (1) the existence of, and (2) the functions of, the Citizens Advice consumer helpline.
tabling member printed	Baroness Hayter of Kentish Town
uin	HL3634
answer	answer is ministerial correction date of answer 02/12/2015 answer text <p>The Government advises consumers through Gov.uk to contact the Citizens Advice consumer helpline, which is funded by BIS, on any questions relating to consumer law, including ticket resales. The helpline advises consumers on their rights and remedies and will pass on complaints to Trading Standards where appropriate.</p><br /><p>Awareness of the helpline is also raised through national consumer campaigns such as Scams Awareness Month and National Consumer Week which Government supports through the Consumer Protection Partnership. Citizens Advice produces leaflets and other materials informing consumers of their rights and how to look out for scams.</p><br /> <br /> answering member printed Baroness Neville-Rolfe question first answered 02/12/2015 17:29:43 answering member 4284 label Biography information for Baroness Neville-Rolfe
tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

428912

registered interest
date	17/11/2015
answering body	Department for Business, Innovation and Skills
answering dept id	26
answering dept short name	Business, Innovation and Skills
answering dept sort name	Business, Innovation and Skills
hansard heading	Tickets: Touting
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what assessment they have made of how many complaints the Citizens Advice consumer helpline has received about ticket resale websites.
tabling member printed	Baroness Hayter of Kentish Town
uin	HL3635
answer	answer is ministerial correction date of answer 03/12/2015 answer text <p>The Government has not made a separate assessment of complaints made to the Citizens Advice Helpline at this time , but the Government is committed to reducing consumer detriment from ticket mis-selling and is supporting an independently-led review of consumer protection measures for ticket re-sale websites. The Government awaits the recommendations of this Review and will report its conclusions to Parliament by 26 May 2016.</p><br /> answering member printed Baroness Neville-Rolfe question first answered 03/12/2015 17:32:25 answering member 4284 label Biography information for Baroness Neville-Rolfe
tabling member	4159 label Biography information for Baroness Hayter of Kentish Town

428913

registered interest
date	17/11/2015
answering body	Department for Business, Innovation and Skills
answering dept id	26
answering dept short name	Business, Innovation and Skills
answering dept sort name	Business, Innovation and Skills
hansard heading	Tickets: Touting
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government how many actions have been taken by the police and trading standards regarding breaches of the Consumer Rights Act 2015 in relation to ticket resale websites.
tabling member printed	Baroness Hayter of Kentish Town
uin	HL3636
answer	answer is ministerial correction date of answer 02/12/2015 answer text <p>Such information on breaches of the Consumer Rights Act 2015 in relation to ticket re-sale websites is not currently held by or routinely made available to the Government.</p><p>The Independent Review of Secondary Ticketing required by the Consumer Rights Act will consider evidence and report by 26 May 2016.</p><br /> answering member printed Baroness Neville-Rolfe question first answered 02/12/2015 11:54:57 answering member 4284 label Biography information for Baroness Neville-Rolfe
tabling member	4159 label Biography information for Baroness Hayter of Kentish Town