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<p> </p><p>As independent and autonomous institutions, higher education institutions
are responsible for handling student complaints and appeals. Information on the numbers
of complaints handled by each institution is not currently collected centrally.</p><p>
</p><p>We do anticipate that as a result of our higher education reforms students
will have higher expectations of their universities and they are right to do so. Evidence
from a recent survey of 99 institutions (and 36 students' union representatives) shows
that universities are prioritising improvements in the student learning experience,
and is available at: <a href="https://www.gov.uk/government/publications/improving-the-student-learning-experience"
target="_blank">https://www.gov.uk/government/publications/improving-the-student-learning-experience</a></p><p>
</p><p>The Office of the Independent Adjudicator for Higher Education (OIA), which
provides a service to higher education students who are not satisfied with an institution's
final decision on their complaint, recently published its 2013 Annual Report. This
includes data on unresolved student complaints in England and Wales and shows a slight
fall in the number of these complaints. The OIA considered 1972 unresolved students
complaints in 2013 in comparison with 2012 in the previous year.</p><p> </p>
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