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<p>The energy Regulator Ofgem, requires energy companies to maintain a Priority Services
Register of vulnerable customers, including individuals who are disabled or unable
to top up their prepayment meter due to injury. Customers on a Priority Service Register
are offered a range of services relating to safety, access and communication free
of charge. These services include arrangements to ensure it is safe and practical
for customers to use a prepayment meter, such as moving a meter that cannot be safely
accessed to top up and meter reading services if a customer is unable to read their
meter. Full details of who is eligible and the support that can be accessed is available
online at: <a href="https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-help-energy-services/priority-services-register"
target="_blank">https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-help-energy-services/priority-services-register</a></p><p>
</p><p> </p><p>Smart meters are benefitting people with limited mobility by ending
the need for manual meter reads, delivering accurate bills and enabling prepayment
customers to conveniently track and top-up credit from home. The In-Home Display (IHD),
which households are offered when they have smart meters installed, can be placed
anywhere in the home and provides easily accessible, near-real time information about
energy consumption, credit and costs.</p>
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