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<p>The Government, and the energy Regulator Ofgem, has a duty to protect the interests
of electricity and gas consumers and to have specific regard to the interests of vulnerable
consumers, including individuals who are disabled or chronically sick.</p><p> </p><p>Ofgem
Supply Licence Conditions require energy companies to treat all customers fairly,
including customers in a vulnerable situation.</p><p> </p><p>Ofgem also requires energy
companies to maintain a Priority Services Register of vulnerable customers, including
people with certain mental health conditions which impact their understanding of a
bill. Customers on a Priority Service Register are offered a range of services relating
to safety, access and communication free of charge. Full details of who is eligible
and the support that can be accessed is available online at: <a href="https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-help-energy-services/priority-services-register"
target="_blank">https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-help-energy-services/priority-services-register</a></p>
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