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<p>We do not hold data on cases where an assessment has started and the Healthcare
Professional (HCP) has deemed the assessment channel to be inappropriate.</p><p> </p><p>Prior
to booking an assessment, HCPs will seek to make a recommendation based on paper evidence.
If an assessment is required, HCPs will consider a range of factors including people’s
physical and mental health, or whether the claimant has the appropriate access to
telephone or video facilities.</p><p> </p><p>There are occasions where an assessment
has started, but the HCP is unable to complete the assessment for a variety of reasons,
such as the claimant is too unwell to continue or there are mobile phone/internet
connection issues. In these circumstances, claimants will be offered an alternative
channel on the day (e.g. video to telephone) or a further appointment will be arranged
as soon as possible.</p>
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