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1079383
registered interest true more like this
date less than 2019-02-28more like thismore than 2019-02-28
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions remove filter
answering dept sort name Work and Pensions more like this
hansard heading Universal Credit more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, what assessment she has made of the adequacy of staffing levels in universal credit centres; and what proportion of fixed-term staff working in universal credit centres are on (a) permanent contracts and (b) zero-hour contracts. more like this
tabling member constituency Glasgow South West more like this
tabling member printed
Chris Stephens remove filter
uin 227130 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2019-03-05more like thismore than 2019-03-05
answer text <p>The Department regularly reviews both the numbers of people working in Universal Credit service centres and their performance to ensure we have the right number of people available to manage claimants Universal Credit claims. Services and staff training is assessed, both in real time to meet any short term peaks in demand and also reviewed for longer term improvements to ensure the service continues to meet customer service expectation.</p><p> </p><p>Our priority is to give all employees, including those delivering Universal Credit, the necessary resources, including manageable workloads, so that they can carry out their roles successfully.</p><p> </p><p>The size of a Case Manager’s caseload is dependent on a number of factors, including the complexity of the caseload and experience of the case manager.</p><p> </p><p>All staff on fixed-term contracts are employed on the basis of agreed full or part time hours. No staff are employed on zero-hour contracts.</p> more like this
answering member constituency Reading West more like this
answering member printed Alok Sharma more like this
question first answered
less than 2019-03-05T17:53:37.63Zmore like thismore than 2019-03-05T17:53:37.63Z
answering member
4014
label Biography information for Lord Sharma more like this
tabling member
4463
label Biography information for Chris Stephens more like this