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92745

registered interest
date	13/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Access to Work Programme
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government how many Access to Work advisers have received (1) awareness training in the implications for a particular disability, and (2) training to enable them to work constructively with employers.
tabling member printed	Lord Hunt of Kings Heath
uin	HL1981
answer	answer is ministerial correction date of answer 23/10/2014 answer text <p>All 128 Access to Work advisers receive training which includes Disability Awareness, Decision Making, Equality &amp; Diversity, Negotiating Skills and Effective Communications. In addition, Access to Work have specialist adviser teams focussing on hearing impaired and visually impaired customers, and also a team to assist customers with mental health conditions. These teams receive additional training, which includes input from suppliers, disability charities and other disability led groups. Also as part of the standard adviser training, staff undertake Influencing Skills and Constructive Conversations training to enable them to work effectively with employers.</p><p> </p><p>Access to Work advisers have standardised work instructions to help ensure consistency during the evaluation and decision making process. However, all Access to Work awards are agreed on an individual basis, taking account of a customer’s disability, job role and the barriers they are facing. Standards are monitored using a Quality Assurance Framework which includes the quality of telephone conversations with customers and employers, and the consistency and accuracy of decisions and financial awards.</p><p> </p><p>Access to Work aims to contact customers within 7 working days and give 80% of all decisions in 15 working days. Time sensitive requests, such as customer support requirements at interview, are prioritised and are supported by a 5 working day service standard. Demand for Access to Work, particularly new applications, grew during 2013/14 and customer volumes continue to grow in 2014/15.</p> answering member printed Lord Freud grouped question UIN HL1982 HL1983 HL1986 question first answered 23/10/2014 15:24:38 answering member 3893 label Biography information for Lord Freud
tabling member	2024 label Biography information for Lord Hunt of Kings Heath

92746

registered interest
date	13/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Access to Work Programme
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government how they are monitoring the approaches taken by Access to Work advisers during the assessment and decision-making process, and what measures they are taking to ensure consistency.
tabling member printed	Lord Hunt of Kings Heath
uin	HL1982
answer	answer is ministerial correction date of answer 23/10/2014 answer text <p>All 128 Access to Work advisers receive training which includes Disability Awareness, Decision Making, Equality &amp; Diversity, Negotiating Skills and Effective Communications. In addition, Access to Work have specialist adviser teams focussing on hearing impaired and visually impaired customers, and also a team to assist customers with mental health conditions. These teams receive additional training, which includes input from suppliers, disability charities and other disability led groups. Also as part of the standard adviser training, staff undertake Influencing Skills and Constructive Conversations training to enable them to work effectively with employers.</p><p> </p><p>Access to Work advisers have standardised work instructions to help ensure consistency during the evaluation and decision making process. However, all Access to Work awards are agreed on an individual basis, taking account of a customer’s disability, job role and the barriers they are facing. Standards are monitored using a Quality Assurance Framework which includes the quality of telephone conversations with customers and employers, and the consistency and accuracy of decisions and financial awards.</p><p> </p><p>Access to Work aims to contact customers within 7 working days and give 80% of all decisions in 15 working days. Time sensitive requests, such as customer support requirements at interview, are prioritised and are supported by a 5 working day service standard. Demand for Access to Work, particularly new applications, grew during 2013/14 and customer volumes continue to grow in 2014/15.</p> answering member printed Lord Freud grouped question UIN HL1981 HL1983 HL1986 question first answered 23/10/2014 15:24:39 answering member 3893 label Biography information for Lord Freud
tabling member	2024 label Biography information for Lord Hunt of Kings Heath

92747

registered interest
date	13/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Access to Work Programme
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what is their assessment of the service delivery standards for the Access to Work scheme.
tabling member printed	Lord Hunt of Kings Heath
uin	HL1983
answer	answer is ministerial correction date of answer 23/10/2014 answer text <p>All 128 Access to Work advisers receive training which includes Disability Awareness, Decision Making, Equality &amp; Diversity, Negotiating Skills and Effective Communications. In addition, Access to Work have specialist adviser teams focussing on hearing impaired and visually impaired customers, and also a team to assist customers with mental health conditions. These teams receive additional training, which includes input from suppliers, disability charities and other disability led groups. Also as part of the standard adviser training, staff undertake Influencing Skills and Constructive Conversations training to enable them to work effectively with employers.</p><p> </p><p>Access to Work advisers have standardised work instructions to help ensure consistency during the evaluation and decision making process. However, all Access to Work awards are agreed on an individual basis, taking account of a customer’s disability, job role and the barriers they are facing. Standards are monitored using a Quality Assurance Framework which includes the quality of telephone conversations with customers and employers, and the consistency and accuracy of decisions and financial awards.</p><p> </p><p>Access to Work aims to contact customers within 7 working days and give 80% of all decisions in 15 working days. Time sensitive requests, such as customer support requirements at interview, are prioritised and are supported by a 5 working day service standard. Demand for Access to Work, particularly new applications, grew during 2013/14 and customer volumes continue to grow in 2014/15.</p> answering member printed Lord Freud grouped question UIN HL1981 HL1982 HL1986 question first answered 23/10/2014 15:24:39 answering member 3893 label Biography information for Lord Freud
tabling member	2024 label Biography information for Lord Hunt of Kings Heath

92748

registered interest
date	13/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Access to Work Programme
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government how they are currently engaging in dialogue with organisations, employers and individuals to guarantee best practice throughout the Access to Work scheme.
tabling member printed	Lord Hunt of Kings Heath
uin	HL1984
answer	answer is ministerial correction date of answer 23/10/2014 answer text <p>The Department for Work and Pensions has conducted a series of meetings and workshops this year with users, disabled people's organisations, employers and other experts to ensure that Access to Work builds on its success in a way that is sustainable and ensures that we can help as many disabled people to fulfil their potential in the workplace as possible.</p><p> </p><p>It is right that larger employers make a contribution to supporting their staff, but we are looking more widely at how we can better support employers to recruit and retain disabled people. We have already made a significant concession on cost share by exempting small employers from cost share, potentially saving businesses with fewer than 50 staff up to £2,400 for each employee who uses the scheme.</p> answering member printed Lord Freud grouped question UIN HL1985 question first answered 23/10/2014 14:21:18 answering member 3893 label Biography information for Lord Freud
tabling member	2024 label Biography information for Lord Hunt of Kings Heath

92749

registered interest
date	13/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Access to Work Programme
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what assessment they have made of the impact of the Access to Work scheme’s allocations on employers’ ability to employ large numbers of disabled employees.
tabling member printed	Lord Hunt of Kings Heath
uin	HL1985
answer	answer is ministerial correction date of answer 23/10/2014 answer text <p>The Department for Work and Pensions has conducted a series of meetings and workshops this year with users, disabled people's organisations, employers and other experts to ensure that Access to Work builds on its success in a way that is sustainable and ensures that we can help as many disabled people to fulfil their potential in the workplace as possible.</p><p> </p><p>It is right that larger employers make a contribution to supporting their staff, but we are looking more widely at how we can better support employers to recruit and retain disabled people. We have already made a significant concession on cost share by exempting small employers from cost share, potentially saving businesses with fewer than 50 staff up to £2,400 for each employee who uses the scheme.</p> answering member printed Lord Freud grouped question UIN HL1984 question first answered 23/10/2014 14:21:19 answering member 3893 label Biography information for Lord Freud
tabling member	2024 label Biography information for Lord Hunt of Kings Heath

92750

registered interest
date	13/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Access to Work Programme
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what steps they are taking to consider individual and local requirements in the provision of Access to Work support for deaf people.
tabling member printed	Lord Hunt of Kings Heath
uin	HL1986
answer	answer is ministerial correction date of answer 23/10/2014 answer text <p>All 128 Access to Work advisers receive training which includes Disability Awareness, Decision Making, Equality &amp; Diversity, Negotiating Skills and Effective Communications. In addition, Access to Work have specialist adviser teams focussing on hearing impaired and visually impaired customers, and also a team to assist customers with mental health conditions. These teams receive additional training, which includes input from suppliers, disability charities and other disability led groups. Also as part of the standard adviser training, staff undertake Influencing Skills and Constructive Conversations training to enable them to work effectively with employers.</p><p> </p><p>Access to Work advisers have standardised work instructions to help ensure consistency during the evaluation and decision making process. However, all Access to Work awards are agreed on an individual basis, taking account of a customer’s disability, job role and the barriers they are facing. Standards are monitored using a Quality Assurance Framework which includes the quality of telephone conversations with customers and employers, and the consistency and accuracy of decisions and financial awards.</p><p> </p><p>Access to Work aims to contact customers within 7 working days and give 80% of all decisions in 15 working days. Time sensitive requests, such as customer support requirements at interview, are prioritised and are supported by a 5 working day service standard. Demand for Access to Work, particularly new applications, grew during 2013/14 and customer volumes continue to grow in 2014/15.</p> answering member printed Lord Freud grouped question UIN HL1981 HL1982 HL1983 question first answered 23/10/2014 15:24:39 answering member 3893 label Biography information for Lord Freud
tabling member	2024 label Biography information for Lord Hunt of Kings Heath

92853

registered interest
date	13/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Poverty
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what change there has been in the number of people in (a) economic poverty and (b) fuel poverty in each of the last four years.
tabling member constituency	Vale of Clwyd
tabling member printed	Chris Ruane
uin	210049
answer	answer is ministerial correction date of answer 20/10/2014 answer text <p>For the purposes of responding to this parliamentary question we have interpreted ‘economic poverty’ as the population considered to be in relative and absolute low income both before and after housing costs have been deducted from income.</p><p> </p><p>These figures are published in the annual Households Below Average Income report. A copy of the latest report can be found at <a href="https://www.gov.uk/government/statistics/households-below-average-income-hbai-199495-to-201213" target="_blank">https://www.gov.uk/government/statistics/households-below-average-income-hbai-199495-to-201213</a>.</p><p> </p><p>Data for fuel poverty in England is published online at the following link:</p><p><a href="https://www.gov.uk/government/collections/fuel-poverty-statistics" target="_blank">https://www.gov.uk/government/collections/fuel-poverty-statistics</a>.</p><p> </p> answering member constituency Wirral West answering member printed Esther McVey question first answered 20/10/2014 16:07:09 answering member 4084 label Biography information for Esther McVey
tabling member	534 label Biography information for Chris Ruane

92886

registered interest
date	13/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment he has made of the reasons for the current time being taken to award personal independence payments.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	210177
answer	answer is ministerial correction date of answer 20/10/2014 answer text <p /> <p>We keep the time taken to process claims under constant review and are absolutely committed to improving performance. We are already seeing improvements to our processes and will continue to work to further reduce processing times and levels of work outstanding.</p><p>By the autumn we expect no one to be waiting longer than 26 weeks for an assessment and by the end of the year no longer than 16 weeks, from the point that the Department receives a completed ‘’How Your Disability Affects You’’ form.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 20/10/2014 16:38:29 answering member 1520 label Biography information for Mr Mark Harper
tabling member	410 label Biography information for Jon Trickett

92890

registered interest
date	13/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate his Department has made of the number of people who will be claiming universal credit in April 2015.
tabling member constituency	Barrow and Furness
tabling member printed	John Woodcock
uin	210195
answer	answer is ministerial correction date of answer 16/10/2014 answer text <p>The Department published its strategy for releasing official statistics on Universal Credit in September 2013 which can be found at:</p><p> </p><p> </p><p> </p><p><a href="https://www.gov.uk/government/collections/universal-credit-statistics" target="_blank">https://www.gov.uk/government/collections/universal-credit-statistics</a></p><p> </p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 16/10/2014 15:48:06 answering member 1520 label Biography information for Mr Mark Harper
tabling member	3917 label Biography information for Lord Walney

92895

registered interest
date	13/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Post Office Card Account
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many Post Office card account holders there are in the UK (a) in total and (b) by age profile, broken down by (i) constituent part of the UK and (ii) by parliamentary constituency.
tabling member constituency	East Lothian
tabling member printed	Fiona O'Donnell
uin	210281
answer	answer is ministerial correction date of answer 16/10/2014 answer text <p>The latest figures are:</p><p> </p><p> </p><p> </p><p>a) There are 2,856386 Post office card account customers in total.</p><p> </p><p>b) The information is not available in the format requested.</p><p> </p><p><strong> </strong></p><p> </p><p>Information for Northern Ireland is the responsibility of the Department for Social Development. Northern Ireland statistics can be found at:</p><p> </p><p> </p><p> </p><p><a href="http://www.dsdni.gov.uk/index/stats_and_research/benefit_publications.htm" target="_blank">http://www.dsdni.gov.uk/index/stats_and_research/benefit_publications.htm</a></p><p> </p> answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 16/10/2014 14:43:21 answering member 220 label Biography information for Steve Webb
tabling member	3964 label Biography information for Fiona O'Donnell