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1141984

registered interest
date	25/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether she has made an assessment of the potential merits of recording all calls from benefits claimants to ensure that complaints can be followed up.
tabling member constituency	Leeds North West
tabling member printed	Alex Sobel
uin	282395
answer	answer is ministerial correction date of answer 05/09/2019 answer text <p>The Department acknowledges the merit and does record inbound calls to DWP’s helplines in order to make improvements to service and follow-up on any complaints received.</p> answering member constituency Colchester answering member printed Will Quince question first answered 05/09/2019 13:32:44 answering member 4423 label Biography information for Will Quince
tabling member	4658 label Biography information for Alex Sobel

1141998

registered interest
date	25/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Cancer
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, with reference to the recent report by Macmillan Cancer Support, Cancer - A costly diagnosis? Stories of the financial impact of cancer, if she will take steps to help mitigate the financial effect of a cancer diagnosis on patients and their families.
tabling member constituency	Leeds North West
tabling member printed	Alex Sobel
uin	282407
answer	answer is ministerial correction date of answer 03/09/2019 answer text <p>The Department takes seriously the need to support vulnerable claimants. We are committed to ensuring that people who have cancer are treated with the utmost sensitivity and care when making a claim to Universal Credit. Overall we are spending £55 billion a year on benefits to support disabled people and people with health conditions. That’s a record high and up £10 billion in real terms since 2010.</p><p> </p><p>For instance, in terms of the support we provide, the UC50 questionnaire incorporates a 'light touch' evidence gathering process for cancer patients, and makes clear that Clinical Nurse Specialists and consultants can provide information on the form, therefore making the claim and assessment process simpler for people with cancer. This ensures the Department can make accurate and timely payments of Universal Credit.</p><p> </p><p>Staff delivering Universal Credit undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality service to all claimants, including those who have cancer and other serious health conditions. Colleagues receive on-going learning in their roles and have access to Universal Credit guidance which is refreshed at regular intervals.</p><p> </p><p>It is important to ensure those affected by cancer receive the most appropriate support and we have worked closely with many representative organisations to improve the WCA process for those affected. From January 2013, the categories of cancer treatments under which a claimant can be treated as having limited capability for work-related activity (LCWRA) have been expanded to include individuals who are awaiting, receiving, or recovering from treatment by way of chemotherapy irrespective of route, and radiotherapy. Although there is no automatic award, in these cases, there is a presumption that the claimant has LCWRA, subject to suitable evidence being provided by a professional such as a GP, oncologist or clinical nurse specialist.</p><p> </p><p>Work coaches personalise the support they provide for each claimant based on individual need and circumstance, including the offer of home visits or postal signing where appropriate. Local jobcentres have the flexibility to work alongside organisations to help meet the needs of their communities, helping our most vulnerable, at risk, claimants to access the support they need. We also work with organisations to produce guides on specific vulnerabilities.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 03/09/2019 15:35:21 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4658 label Biography information for Alex Sobel

1129307

registered interest
date	03/06/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Metro Newspaper
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether she plans to rectify any potentially misleading messages on universal credit published in the Metro newspaper in May 2019.
tabling member constituency	Leeds North West
tabling member printed	Alex Sobel
uin	259428
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>We are the biggest Government Department with a day to day operation on which around 22 million citizens depend. We have a responsibility to advertise Universal Credit and have been doing so for some time. This helps ensure people understand the benefits they may be entitled to and that they have the information they need when it comes to making a claim.</p><p>The Department has a responsibility to ensure claimants do not miss out on their full entitlements and to encourage people to make their claim as quickly as possible.</p><p>To identify complaint cases concerning the Universal Credit campaign in the Metro newspaper would require every complaint case to be examined. So, this data could only be collated at a disproportionate cost to the Department.</p><p>In November 2018 Ministers agreed to the principle of national media partnership. The specific Metro campaign was taken forward by Departmental officials. Ministers agreed the content of the launch products.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 259429 question first answered 11/06/2019 14:26:37 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4658 label Biography information for Alex Sobel

1129310

registered interest
date	03/06/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Metro Newspaper
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, which minister in her Department authorised the recent universal credit campaign in the Metro newspaper in May 2019.
tabling member constituency	Leeds North West
tabling member printed	Alex Sobel
uin	259429
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>We are the biggest Government Department with a day to day operation on which around 22 million citizens depend. We have a responsibility to advertise Universal Credit and have been doing so for some time. This helps ensure people understand the benefits they may be entitled to and that they have the information they need when it comes to making a claim.</p><p>The Department has a responsibility to ensure claimants do not miss out on their full entitlements and to encourage people to make their claim as quickly as possible.</p><p>To identify complaint cases concerning the Universal Credit campaign in the Metro newspaper would require every complaint case to be examined. So, this data could only be collated at a disproportionate cost to the Department.</p><p>In November 2018 Ministers agreed to the principle of national media partnership. The specific Metro campaign was taken forward by Departmental officials. Ministers agreed the content of the launch products.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 259428 question first answered 11/06/2019 14:26:37 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4658 label Biography information for Alex Sobel

1129311

registered interest
date	03/06/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment: Young People
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many disability living allowance claimants who applied for personal independence payments after their 16th birthday were unsuccessful in their claims.
tabling member constituency	Leeds North West
tabling member printed	Alex Sobel
uin	259430
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>There were 49,110 Disability Living Allowance (DLA) claimants who applied to Personal Independence Payment (PIP) after their 16<sup>th</sup> birthday and had their claim disallowed at initial decision. This is compared to 77,150 who had their claim awarded at initial decision. Both figures are for initial decisions made between the introduction of PIP in April 2013 and 31<sup>st</sup> January 2019.</p><p> </p><p><strong>Source: PIP ADS</strong></p><p> </p><p><strong>Notes:</strong></p><ul><li>Data includes only “rising 16s” where a claimant is sent a letter inviting them to claim PIP shortly after their 16<sup>th</sup> birthday. This data does not include DLA claimants aged 16 or older who were reassessed onto PIP for other reasons.</li></ul><ul><li><p>Data is for initial decisions only and do not take into account the results of Mandatory Reconsiderations or Appeals.</p></li><li><p>Disallowances are recorded under the following categories: “Disallowed Pre-referral to the AP”*, “Disallowed pre-referral to the AP – due to non-return of Part 2 within the time limit”*, Disallowed – Failed Assessment” and “Disallowed – Failed to Attend Assessment”.</p></li><li><p>Data does not include claimants who registered a claim but voluntarily withdrew their claim during the claim process.</p></li><li><p>PIP data includes normal rules and special rules for the terminally ill claimants.</p></li><li><p>Data has been rounded to the nearest 10.</p></li><li><p>Figures are for Great Britain only.</p></li></ul><ul><li>This is unpublished data. It should be used with caution and it may be subject to future revision.</li></ul><p> </p><p>*AP = assessment provider</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 11/06/2019 15:35:40 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4658 label Biography information for Alex Sobel

1129322

registered interest
date	03/06/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Employment and Support Allowance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many ESA65B letters her Department sent to GPs in Yorkshire and the Humber in 2018.
tabling member constituency	Leeds North West
tabling member printed	Alex Sobel
uin	259436
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>The Department does not hold information on the number of ESA65B letters sent to GPs.</p><p>The ESA65B letter is normally automatically issued to GPs by the Department’s IT system in every case where an Employment and Support Allowance (ESA) claimant has been found ‘fit for work’ following a Work Capability Assessment (WCA).</p><p>If a claimant states that they do not agree to information about the determination of their WCA being shared with their GP, the claim will be maintained clerically and the papers noted that the letter is not to be issued.</p><p>The latest ESA statistics, which show the number of claimants found fit for work, can be found here:</p><p><a href="https://www.gov.uk/government/statistics/esa-outcomes-of-work-capability-assessments-including-mandatory-reconsiderations-and-appeals-march-2019" target="_blank">https://www.gov.uk/government/statistics/esa-outcomes-of-work-capability-assessments-including-mandatory-reconsiderations-and-appeals-march-2019</a></p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 11/06/2019 11:53:12 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4658 label Biography information for Alex Sobel