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registered interest false more like this
date less than 2017-01-31more like thismore than 2017-01-31
answering body
Department for Work and Pensions more like this
answering dept id 29 more like this
answering dept short name Work and Pensions remove filter
answering dept sort name Work and Pensions more like this
hansard heading Child Support Agency: Appeals more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Work and Pensions, if he will increase resources for the Independent Care Examiner to enable it to deal with Child Support Agency appeal cases in a timely manner. more like this
tabling member constituency Stockton North more like this
tabling member printed
Alex Cunningham remove filter
uin 62433 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2017-02-07more like thismore than 2017-02-07
answer text <p>Once a complaint has been accepted for investigation, the ICE Office will consider whether a solution to the complaint can be brokered with the relevant department or its supplier and the complainant – known as “resolution”. If it is not possible to resolve the complaint, the case papers will be requested and the case will be allocated to an Investigation Case Manager.</p><p> </p><p>Following a review of the evidence, it may be possible for the Investigation Case Manager to “settle” the complaint if the relevant department or its supplier agrees to action that satisfies the complainant. If the complaint cannot be settled, the ICE will issue a report detailing findings and any recommendations for redress.</p><p> </p><p>In the 2016 calendar year the average time taken to process complaints relating to the Child Support Agency, from the point the complaint was accepted for investigation to case closure, was 53 weeks.</p><p> </p><table><tbody><tr><td colspan="2"><p><strong>Time taken to process Child Support Agency complaints during the 2016 calendar year</strong></p></td></tr><tr><td><p>Less than six months</p></td><td><p>49</p></td></tr><tr><td><p>More than six months (but less than nine)</p></td><td><p>11</p></td></tr><tr><td><p>More than nine months (but less than 12)</p></td><td><p>76</p></td></tr><tr><td><p>More than 12 months</p></td><td><p>265</p></td></tr></tbody></table><p> </p><p>Resources for the Independent Case Examiner’s Office are reviewed annually.</p><p> </p>
answering member constituency Romsey and Southampton North more like this
answering member printed Caroline Nokes more like this
grouped question UIN
62316 more like this
62317 more like this
question first answered
less than 2017-02-07T16:04:45.077Zmore like thismore than 2017-02-07T16:04:45.077Z
answering member
4048
label Biography information for Caroline Nokes more like this
tabling member
4122
label Biography information for Alex Cunningham more like this