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797547

registered interest
date	29/11/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what discussions his Department has had with (a) Ofcom and (b) the Phone-paid Services Authority on call connection service access to the helplines his Department provides.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	116510
answer	answer is ministerial correction date of answer 04/12/2017 answer text <p>Before engaging with Ofcom or the Phone-paid Services Authority, the Department for Work and Pensions is initiating discussions with the Department for Digital, Culture, Media and Sport to discuss our approach.</p> answering member constituency Gosport answering member printed Caroline Dinenage question first answered 04/12/2017 17:43:26 answering member 4008 label Biography information for Dame Caroline Dinenage
tabling member	4463 label Biography information for Chris Stephens

797548

registered interest
date	29/11/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps he is taking to ensure that (a) the gov.uk website and (b) internet providers advertise the correct information about the cost of calls to his Department's helplines (i) before and (ii) after calls to those lines become free of charge.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	116511
answer	answer is ministerial correction date of answer 04/12/2017 answer text <p>a) All information is controlled centrally and The Department for Work and Pensions regularly reviews and updates the data held on gov.uk to ensure it remains accurate.</p><p> </p><p>b) Where the department identifies that a website fails to publicise, or advertises incorrect call costs, the Department will make a referral to the National Trading Standards Board (NTSB) to investigate and prosecute if appropriate following investigation.</p><p> </p><p>Both these activities will continue after freephone numbers are introduced across all the department’s customer phone lines.</p> answering member constituency Gosport answering member printed Caroline Dinenage question first answered 04/12/2017 17:45:18 answering member 4008 label Biography information for Dame Caroline Dinenage
tabling member	4463 label Biography information for Chris Stephens

789194

registered interest
date	14/11/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Interserve
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what contingency plans his Department has put in place to protect his Department's staff who are subject to TUPE transfer, in the event that Interserve the contractor for cleaning, messengerial and other support functions, is unable to fulfil its contract; and if he will make a statement.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	112868
answer	answer is ministerial correction date of answer 20/11/2017 answer text <p>I can confirm contingency planning is a requirement for any major procurement and DWP is monitoring the situation. I can also advise that direct engagement between Interserve and the incumbent provider is under way regarding TUPE transfer to ensure the successful implementation and handover of service delivery.</p> answering member constituency Gosport answering member printed Caroline Dinenage question first answered 20/11/2017 16:19:58 answering member 4008 label Biography information for Dame Caroline Dinenage
tabling member	4463 label Biography information for Chris Stephens

789195

registered interest
date	14/11/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Interserve
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment his Department made of the financial sustainability of the company, Interserve, prior to awarding that company the contract for cleaning, messengerial and other support functions for his Department; and if he will make a statement.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	112867
answer	answer is ministerial correction date of answer 20/11/2017 answer text <p>I can confirm all companies bidding for departmental work under CCS frameworks are subject to a full and rigorous review of their financial capability. A financial assessment of Interserve was completed prior to awarding the DWP FM Contract.</p><p><strong> </strong></p> answering member constituency Gosport answering member printed Caroline Dinenage question first answered 20/11/2017 16:46:49 answering member 4008 label Biography information for Dame Caroline Dinenage
tabling member	4463 label Biography information for Chris Stephens

789196

registered interest
date	14/11/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Interserve
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment his Department made of the suitability of Interserve as a fit and proper company before the award of the contract for cleaning, messengerial and other support functions; and if he will make a statement.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	112853
answer	answer is ministerial correction date of answer 20/11/2017 answer text <p>I can confirm an evaluation of Interserve’s capability and capacity to deliver DWP’s FM requirements was completed before the award of contract - and can further confirm the mobilisation of the Facilities Management contract is proceeding to plan.</p><p><strong> </strong></p> answering member constituency Gosport answering member printed Caroline Dinenage question first answered 20/11/2017 16:40:31 answering member 4008 label Biography information for Dame Caroline Dinenage
tabling member	4463 label Biography information for Chris Stephens

788676

registered interest
date	13/11/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 7 November 2017 to Question 110425, on social security benefits, for what reasons there was a difference between this Answer and the Answer of 13 September 2016 to Question 44894 to the hon. Member for Glasgow South West; and if he will make a statement.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	112797
answer	answer is ministerial correction date of answer 21/11/2017 answer text <p>The Department’s call data does not distinguish initial enquiry calls about a new claim to a social security benefit from other subsequent calls about new claims. The information held by the Department for all calls received by its new claims lines includes initial enquiries and many other subsequent calls about new claims.</p><p>Consequently The Department cannot provide an estimate, or indeed any actuals, identifying initial claim calls only.</p><p>For example,</p><p>Customer A calls to enquire about making a claim (initial enquiry),</p><p> </p><p>She then submits a claim and follows it up with a call to enquire about payment (subsequent call). She then calls to correct information provided in the original claim (further subsequent call).</p><p> </p><p>The data does not distinguish between the first call and subsequent calls.</p><p> </p><p>The answer of 13 September 2016 explained that the information included calls ‘both enquiring about claiming benefit and making a claim to benefit’.</p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 21/11/2017 17:10:32 answering member 3969 label Biography information for Damian Hinds
tabling member	4463 label Biography information for Chris Stephens

788678

registered interest
date	13/11/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Glasgow South West
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the effect of the benefits freeze on constituents in Glasgow South West.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	112750
answer	answer is ministerial correction date of answer 16/11/2017 answer text <p>The analysis published at the time of the 2015 Budget assesses the impact of the measures in the Welfare Reform and Work Act 2016 including the benefit freeze. This includes an estimate that the benefit rate freeze would save £3.5 billion in 2019-20 (<a href="https://www.parliament.uk/documents/impact-assessments/IA15-006C.pdf" target="_blank">https://www.parliament.uk/documents/impact-assessments/IA15-006C.pdf</a>). We are not able to provide constituency-level analysis for the full range of measures covered by our welfare reforms.</p><p><strong> </strong></p><p>Our welfare reforms to working-age benefits are part of the Government’s commitment to incentivise work and support working families. We know that work is the best route out of poverty and have strong evidence that a person’s employment status has a direct impact on their mental health and wellbeing.</p><p> </p><p>We are supporting people who have additional needs as a result of disability or illness and have maintained the value of payments to meet the extra costs they face. We now spend over £50 billion a year on benefits to support disabled people and people with health conditions, which represents an increase of more than £7 billion since 2010.</p><p><strong> </strong></p><p>DWP is committed to ensuring homeless people get the appropriate support they need to move into work so they can succeed and rebuild their lives. The department provides a range of support to help homeless people into work, including access to the Jobcentre Plus employment offer with individual tailoring, access to hardship payments for claimants who have received sanctions and the homelessness easement to job-seeking requirements to be temporarily put on hold whilst homeless claimants find accommodation.</p><p><strong> </strong></p><p>The Government is tackling the root causes of child poverty and disadvantage. We know that children living in workless households have significantly poorer outcomes than those in working families. Since April 2016, the Universal Credit childcare element has covered up to 85% of eligible childcare costs, compared with 70% in Working Tax Credit. The number of children living in households where no one is in work is now at its lowest level since comparable records began.</p> answering member constituency Gosport answering member printed Caroline Dinenage grouped question UIN 112751 112752 112753 112754 question first answered 16/11/2017 12:33:48 answering member 4008 label Biography information for Dame Caroline Dinenage
tabling member	4463 label Biography information for Chris Stephens

788679

registered interest
date	13/11/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Homelessness
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether his Department has made an assessment of the effect of the benefits freeze on levels of homelessness; and if he will make a statement.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	112751
answer	answer is ministerial correction date of answer 16/11/2017 answer text <p>The analysis published at the time of the 2015 Budget assesses the impact of the measures in the Welfare Reform and Work Act 2016 including the benefit freeze. This includes an estimate that the benefit rate freeze would save £3.5 billion in 2019-20 (<a href="https://www.parliament.uk/documents/impact-assessments/IA15-006C.pdf" target="_blank">https://www.parliament.uk/documents/impact-assessments/IA15-006C.pdf</a>). We are not able to provide constituency-level analysis for the full range of measures covered by our welfare reforms.</p><p><strong> </strong></p><p>Our welfare reforms to working-age benefits are part of the Government’s commitment to incentivise work and support working families. We know that work is the best route out of poverty and have strong evidence that a person’s employment status has a direct impact on their mental health and wellbeing.</p><p> </p><p>We are supporting people who have additional needs as a result of disability or illness and have maintained the value of payments to meet the extra costs they face. We now spend over £50 billion a year on benefits to support disabled people and people with health conditions, which represents an increase of more than £7 billion since 2010.</p><p><strong> </strong></p><p>DWP is committed to ensuring homeless people get the appropriate support they need to move into work so they can succeed and rebuild their lives. The department provides a range of support to help homeless people into work, including access to the Jobcentre Plus employment offer with individual tailoring, access to hardship payments for claimants who have received sanctions and the homelessness easement to job-seeking requirements to be temporarily put on hold whilst homeless claimants find accommodation.</p><p><strong> </strong></p><p>The Government is tackling the root causes of child poverty and disadvantage. We know that children living in workless households have significantly poorer outcomes than those in working families. Since April 2016, the Universal Credit childcare element has covered up to 85% of eligible childcare costs, compared with 70% in Working Tax Credit. The number of children living in households where no one is in work is now at its lowest level since comparable records began.</p> answering member constituency Gosport answering member printed Caroline Dinenage grouped question UIN 112750 112752 112753 112754 question first answered 16/11/2017 12:33:48 answering member 4008 label Biography information for Dame Caroline Dinenage
tabling member	4463 label Biography information for Chris Stephens

788680

registered interest
date	13/11/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Health
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether his Department has made an assessment of the effect of the benefits freeze on health and well-being; and if he will make a statement.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	112752
answer	answer is ministerial correction date of answer 16/11/2017 answer text <p>The analysis published at the time of the 2015 Budget assesses the impact of the measures in the Welfare Reform and Work Act 2016 including the benefit freeze. This includes an estimate that the benefit rate freeze would save £3.5 billion in 2019-20 (<a href="https://www.parliament.uk/documents/impact-assessments/IA15-006C.pdf" target="_blank">https://www.parliament.uk/documents/impact-assessments/IA15-006C.pdf</a>). We are not able to provide constituency-level analysis for the full range of measures covered by our welfare reforms.</p><p><strong> </strong></p><p>Our welfare reforms to working-age benefits are part of the Government’s commitment to incentivise work and support working families. We know that work is the best route out of poverty and have strong evidence that a person’s employment status has a direct impact on their mental health and wellbeing.</p><p> </p><p>We are supporting people who have additional needs as a result of disability or illness and have maintained the value of payments to meet the extra costs they face. We now spend over £50 billion a year on benefits to support disabled people and people with health conditions, which represents an increase of more than £7 billion since 2010.</p><p><strong> </strong></p><p>DWP is committed to ensuring homeless people get the appropriate support they need to move into work so they can succeed and rebuild their lives. The department provides a range of support to help homeless people into work, including access to the Jobcentre Plus employment offer with individual tailoring, access to hardship payments for claimants who have received sanctions and the homelessness easement to job-seeking requirements to be temporarily put on hold whilst homeless claimants find accommodation.</p><p><strong> </strong></p><p>The Government is tackling the root causes of child poverty and disadvantage. We know that children living in workless households have significantly poorer outcomes than those in working families. Since April 2016, the Universal Credit childcare element has covered up to 85% of eligible childcare costs, compared with 70% in Working Tax Credit. The number of children living in households where no one is in work is now at its lowest level since comparable records began.</p> answering member constituency Gosport answering member printed Caroline Dinenage grouped question UIN 112750 112751 112753 112754 question first answered 16/11/2017 12:33:48 answering member 4008 label Biography information for Dame Caroline Dinenage
tabling member	4463 label Biography information for Chris Stephens

788681

registered interest
date	13/11/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Lone Parents
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether he has made an assessment of the effect of the benefits freeze on lone parent families; and if he will make a statement.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	112753
answer	answer is ministerial correction date of answer 16/11/2017 answer text <p>The analysis published at the time of the 2015 Budget assesses the impact of the measures in the Welfare Reform and Work Act 2016 including the benefit freeze. This includes an estimate that the benefit rate freeze would save £3.5 billion in 2019-20 (<a href="https://www.parliament.uk/documents/impact-assessments/IA15-006C.pdf" target="_blank">https://www.parliament.uk/documents/impact-assessments/IA15-006C.pdf</a>). We are not able to provide constituency-level analysis for the full range of measures covered by our welfare reforms.</p><p><strong> </strong></p><p>Our welfare reforms to working-age benefits are part of the Government’s commitment to incentivise work and support working families. We know that work is the best route out of poverty and have strong evidence that a person’s employment status has a direct impact on their mental health and wellbeing.</p><p> </p><p>We are supporting people who have additional needs as a result of disability or illness and have maintained the value of payments to meet the extra costs they face. We now spend over £50 billion a year on benefits to support disabled people and people with health conditions, which represents an increase of more than £7 billion since 2010.</p><p><strong> </strong></p><p>DWP is committed to ensuring homeless people get the appropriate support they need to move into work so they can succeed and rebuild their lives. The department provides a range of support to help homeless people into work, including access to the Jobcentre Plus employment offer with individual tailoring, access to hardship payments for claimants who have received sanctions and the homelessness easement to job-seeking requirements to be temporarily put on hold whilst homeless claimants find accommodation.</p><p><strong> </strong></p><p>The Government is tackling the root causes of child poverty and disadvantage. We know that children living in workless households have significantly poorer outcomes than those in working families. Since April 2016, the Universal Credit childcare element has covered up to 85% of eligible childcare costs, compared with 70% in Working Tax Credit. The number of children living in households where no one is in work is now at its lowest level since comparable records began.</p> answering member constituency Gosport answering member printed Caroline Dinenage grouped question UIN 112750 112751 112752 112754 question first answered 16/11/2017 12:33:48 answering member 4008 label Biography information for Dame Caroline Dinenage
tabling member	4463 label Biography information for Chris Stephens