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<p>The Department is sensitive to the fact that it can be difficult for any victim
of domestic abuse to come forward and disclose this. Universal Credit claimants are
assigned to a single work coach, with whom they can build a trusting relationship.
All of our work coaches have received mandatory training, developed with input from
domestic abuse charities, to help them recognise the signs of abuse. If it becomes
apparent that a claimant has been or is a victim of domestic abuse, as soon as they
feel able to disclose this personal and sensitive information, a discussion should
take place about their circumstances, to enable their work coach to tailor the support
they provide to the claimant’s needs. This includes signposting the claimant to expert
organisations. Almost all Jobcentres have private rooms available so that individuals
can discuss these sensitive issues in private.</p><p> </p><p>By summer 2019, we will
have implemented advocates for domestic abuse services in every Jobcentre to further
raise awareness of domestic abuse, and to support our work coaches.</p>
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