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1138809

registered interest
date	15/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Termination of Employment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, with reference to Office for National Statistics Public Sector Employment data, what assessment she has made of the effect on the performance of her Department of the loss of over 20,000 staff since 2013.
tabling member constituency	Hove
tabling member printed	Peter Kyle
uin	277229
answer	answer is ministerial correction date of answer 18/07/2019 answer text <p>Since 2013, through using a range of tools, we have improved the Department’s efficiency without dropping our performance levels. Our latest published figures show that we:</p><ul><li>delivered the lowest unemployment rate since 1974, getting on average 1,000 people into work every day since 2010</li><li>processed 78% of new claims within planned timescales and achieved customer satisfaction of 81%</li><li>processed Universal Credit (UC) faster - UC Full Service claimants for households with new claims receiving full payment on time had increased to around 86% in February 2019</li></ul> answering member constituency Colchester answering member printed Will Quince question first answered 18/07/2019 14:31:43 answering member 4423 label Biography information for Will Quince
tabling member	4505 label Biography information for Peter Kyle

1138075

registered interest
date	10/07/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 8 July 2019 to Questions 272897 and 272898, what assessment she has made of whether the feedback of Presenting Officers has led to (a) an increase in successful mandatory reconsiderations for claimants, (b) more correct decisions resulting in fewer successful appeals and (c) fewer claims reaching appeal stage.
tabling member constituency	Hove
tabling member printed	Peter Kyle
uin	275796
answer	answer is ministerial correction date of answer 15/07/2019 answer text <p>Feedback from Presenting Officers has contributed to our new approach which includes contacting claimants, where appropriate, to see if there is information that would enable us to change the decision ourselves. To support this, we are investing additional time for communication, evidence gather and review. This approach supports our aim - to make the right decision as early as possible - so claimants don’t need to progress to the Appeal stage.</p><p> </p><p>It is still too early to assess the full impact of this approach. However initial feedback has been positive and the recently published PIP Official Statistics up to April 2019 showed an increase in the proportion of decisions changed at the Mandatory Reconsideration stage since the approach was implemented.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 15/07/2019 13:17:27 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4505 label Biography information for Peter Kyle