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<p>(a) Information not held.</p><p>(b) Call volumes to the Prison Leavers helpline
are as follows:</p><p> </p><p> </p><table><tbody><tr><td><p> </p></td><td><p>Apr-20</p></td><td><p>May-20</p></td><td><p>Jun-20</p></td><td><p>Jul-20</p></td><td><p>Aug-20</p></td><td><p>Sep-20</p></td></tr><tr><td><p>Calls
Offered *</p></td><td><p>2,238</p></td><td><p>4,089</p></td><td><p>4,686</p></td><td><p>4,589</p></td><td><p>3,718</p></td><td><p>3,985</p></td></tr><tr><td><p>Calls
Answered</p></td><td><p>1,946</p></td><td><p>3,818</p></td><td><p>4,348</p></td><td><p>3,521</p></td><td><p>2,823</p></td><td><p>2,982</p></td></tr><tr><td><p>PCA</p></td><td><p>87.0%</p></td><td><p>93.4%</p></td><td><p>92.8%</p></td><td><p>76.7%</p></td><td><p>75.9%</p></td><td><p>74.8%</p></td></tr><tr><td><p>
</p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p>
</p></td><td><p> </p></td></tr><tr><td><p> </p></td><td><p>Oct-20</p></td><td><p>Nov-20</p></td><td><p>Dec-20</p></td><td><p>Jan-21</p></td><td><p>Feb-21</p></td><td><p>Mar-21</p></td></tr><tr><td><p>Calls
Offered</p></td><td><p>4,273</p></td><td><p>4,619</p></td><td><p>4,865</p></td><td><p>4,523</p></td><td><p>4,585</p></td><td><p>5,045</p></td></tr><tr><td><p>Calls
Answered</p></td><td><p>3,894</p></td><td><p>4,567</p></td><td><p>4,665</p></td><td><p>4,126</p></td><td><p>4,444</p></td><td><p>5,020</p></td></tr><tr><td><p>PCA</p></td><td><p>91.1%</p></td><td><p>98.9%</p></td><td><p>95.9%</p></td><td><p>91.2%</p></td><td><p>96.9%</p></td><td><p>99.5%</p></td></tr><tr><td><p>
</p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p>
</p></td><td><p> </p></td></tr><tr><td><p> </p></td><td><p>Apr-21</p></td><td><p>May-21</p></td><td><p>Jun-21</p></td><td><p>Jul-21</p></td><td><p>Aug-21</p></td><td><p>Sep-21</p></td></tr><tr><td><p>Calls
Offered</p></td><td><p>3,703</p></td><td><p>2,947</p></td><td><p>3,285</p></td><td><p>3,053</p></td><td><p>3,385</p></td><td><p>4,106</p></td></tr><tr><td><p>Calls
Answered</p></td><td><p>3,662</p></td><td><p>2,909</p></td><td><p>3,236</p></td><td><p>2,977</p></td><td><p>3,237</p></td><td><p>3,581</p></td></tr><tr><td><p>PCA</p></td><td><p>98.9%</p></td><td><p>98.7%</p></td><td><p>98.5%</p></td><td><p>97.5%</p></td><td><p>95.6%</p></td><td><p>87.2%</p></td></tr><tr><td><p>
</p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p>
</p></td><td><p> </p></td></tr><tr><td><p> </p></td><td><p>Oct-21</p></td><td><p>Nov-21</p></td><td><p>Dec-21</p></td><td><p>Jan-22</p></td><td><p>Feb-22</p></td><td><p>Mar-22</p></td></tr><tr><td><p>Calls
Offered</p></td><td><p>3,838</p></td><td><p>3,930</p></td><td><p>3,951</p></td><td><p>3,791</p></td><td><p>3,610</p></td><td><p>3,934</p></td></tr><tr><td><p>Calls
Answered</p></td><td><p>3,654</p></td><td><p>3,809</p></td><td><p>3,796</p></td><td><p>3,713</p></td><td><p>3,436</p></td><td><p>3,826</p></td></tr><tr><td><p>PCA</p></td><td><p>95.2%</p></td><td><p>96.9%</p></td><td><p>96.1%</p></td><td><p>97.9%</p></td><td><p>95.2%</p></td><td><p>97.3%</p></td></tr><tr><td><p>
</p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p>
</p></td><td><p> </p></td></tr><tr><td><p> </p></td><td><p>Apr-22</p></td><td><p>May-22</p></td><td><p>Jun-22</p></td><td><p>Jul-22</p></td><td><p>Aug-22</p></td><td><p>Sep-22</p></td></tr><tr><td><p>Calls
Offered</p></td><td><p>3,644</p></td><td><p>3,780</p></td><td><p>3,858</p></td><td><p>3,557</p></td><td><p>3,903</p></td><td><p>3,571</p></td></tr><tr><td><p>Calls
Answered</p></td><td><p>3,430</p></td><td><p>3,448</p></td><td><p>3,494</p></td><td><p>3,228</p></td><td><p>3,535</p></td><td><p>3,318</p></td></tr><tr><td><p>PCA</p></td><td><p>94.1%</p></td><td><p>91.2%</p></td><td><p>90.6%</p></td><td><p>90.8%</p></td><td><p>90.6%</p></td><td><p>92.9%</p></td></tr></tbody></table><p>
</p><p>*Calls Offered. The total volume of calls entering a queue to await answer.</p><p>
</p><p>Please note this information is derived from the Department’s management information
designed solely for the purpose of helping the Department to manage its business.
As such, it has not been subjected to the rigorous quality assurance checks applied
to our published official statistics. As DWP holds the information internally, we
have released it. However, it is possible information held by DWP may change due to
operational reasons and we recommend that caution be applied when using it.</p>
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