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969150

registered interest
date	06/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the effectiveness of the 2012 Child Maintenance Scheme computer system to process in a timely manner service requests for (a) a new child maintenance scheme claim, (b) a change of circumstances, (c) a variation request, (d) chasing arrears, and (e) enforcement action.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	171425
answer	answer is ministerial correction date of answer 11/09/2018 answer text <p>The 2012 Child Maintenance System (CMS2012) provides support for the full range of child maintenance administrative processes including new applications, case maintenance and enforcement.</p><p> </p><p>A Service Improvement Programme was established in April 2018, to optimise the performance and stability of the system. Significant improvements have already been implemented through both hardware and software upgrades. These changes have already resulted in quicker response times for users and compared with the period June 2017 to September 2017, the average response time of the core case management system has reduced by over 50%. We are continually working with the system’s users to make further improvements.</p><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 11/09/2018 12:13:43 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4126 label Biography information for Mary Glindon

969151

registered interest
date	06/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many Service Requests for (a) a new child maintenance scheme claim, (b) a change of circumstances, (c) a variation request, (d) chasing arrears, and (e) undertaking enforcement action remain outstanding in the 2012 Child Maintenance Scheme computer system.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	171426
answer	answer is ministerial correction date of answer 14/09/2018 answer text <p>As at the end of August 2018 the following CMS case SRs remained outstanding;</p><p> </p><table><tbody><tr><td><p>Applications</p></td><td><p>8,518</p></td></tr><tr><td><p>Change of Circumstances</p></td><td><p>89,518</p></td></tr><tr><td><p>Variations</p></td><td><p>4,469</p></td></tr><tr><td><p>Arrears</p></td><td><p>38,354</p></td></tr><tr><td><p>Enforcement</p></td><td><p>36,975</p></td></tr></tbody></table><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 14/09/2018 13:49:36 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4126 label Biography information for Mary Glindon

969152

registered interest
date	06/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many hours the Child Maintenance System has been (a) unavailable to staff and (b) working with reduced performance in the last six months.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	171427
answer	answer is ministerial correction date of answer 14/09/2018 answer text <p>We record all incidents where the 2012 Child Maintenance Service has not been available for staff. Over the last six months, this has been:</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Minutes lost</strong></p></td><td><p><strong>Hours Lost</strong></p></td><td><p><strong>% Availability</strong></p></td></tr><tr><td><p>March</p></td><td><p>1230</p></td><td><p>20.5</p></td><td><p>97.73%</p></td></tr><tr><td><p>April</p></td><td><p>0</p></td><td><p>0</p></td><td><p>100.00%</p></td></tr><tr><td><p>May</p></td><td><p>103</p></td><td><p>1.72</p></td><td><p>99.70%</p></td></tr><tr><td><p>June</p></td><td><p>30</p></td><td><p>0.5</p></td><td><p>99.93%</p></td></tr><tr><td><p>July</p></td><td><p>30</p></td><td><p>0.5</p></td><td><p>99.91%</p></td></tr><tr><td><p>Aug</p></td><td><p>180</p></td><td><p>3</p></td><td><p>99.62%</p></td></tr></tbody></table><p><strong> </strong></p><p>Although we manage periods of reduced performance as incidents, there is no formal measure for degraded service as these may impact sub-sets of system users differently.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 14/09/2018 11:55:38 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4126 label Biography information for Mary Glindon

968294

registered interest
date	05/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the timescale is for removing the experimental status of quarterly Child Maintenance Service statistics.
tabling member constituency	Stretford and Urmston
tabling member printed	Kate Green
uin	170879
answer	answer is ministerial correction date of answer 10/09/2018 answer text <p>Experimental badging is used so that users and stakeholders can be involved in the assessment of the publications’ suitability and quality while it is being developed. We are still expanding the Child Maintenance Service Publication and will be performing a full review of our overall Child Maintenance publication strategy over the next 6 months in the light of the completion of the Child Support Agency case closure process.</p><p> </p><p>Once those changes are complete we plan to release Child Maintenance Service statistics under standard Official Statistics guidelines in 2019.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 10/09/2018 16:03:19 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4120 label Biography information for Kate Green

968296

registered interest
date	05/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the monthly receipts accrued to the public purse were from (a) the fee charged for applications to the Child Maintenance Service (CMS), (b) the collection fee for paying parents using the CMS Collect and Pay service, (c) the collection fee for receiving parents using the CMS Collect and Pay service and (d) enforcement fees levied on paying parents in each month since March 2017.
tabling member constituency	Stretford and Urmston
tabling member printed	Kate Green
uin	170881
answer	answer is ministerial correction date of answer 10/09/2018 answer text <p>Information on fees in the financial year to date will not be available until audit of the 2017/18 Client Funds Account has been completed.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 10/09/2018 16:15:38 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4120 label Biography information for Kate Green

968297

registered interest
date	05/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the money that will accrue to the public purse of the (a) fee charged for applications to the Child Maintenance Service (CMS), (b) collection fee for paying parents using the CMS Collect and Pay service, (c) collection fee for receiving parents using the CMS Collect and Pay service and (d) enforcement fees levied on paying parents in (i) 2019-20 and (ii) 2020-21.
tabling member constituency	Stretford and Urmston
tabling member printed	Kate Green
uin	170882
answer	answer is ministerial correction date of answer 10/09/2018 answer text <p><del class="ministerial">We are not able to provide details of estimates for receipts to the public purse from Child Maintenance Service charges for 2019-20 and 2020-21 as these figures will comprise part of the Spending Review which has yet to be agreed.</del><ins class="ministerial">Details of estimates for receipts to the public purse from Child Maintenance Service charges are not yet available. We expect to have estimates for 2019-20 early in 2019. Estimates for 2020-21 will form part of the next Spending Review.</ins></p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 10/09/2018 16:19:10 question first ministerially corrected 18/10/2018 10:07:58 answering member 4105 label Biography information for Justin Tomlinson previous answer version 74187 answering member constituency North Swindon answering member printed Justin Tomlinson answering member 4105 label Biography information for Justin Tomlinson
tabling member	4120 label Biography information for Kate Green

967749

registered interest
date	04/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many non-resident parents are in maintenance arrears through the Child Maintenance Service; how many of those non-resident parents are in the Glenrothes constituency; and how much money is outstanding in those arrears.
tabling member constituency	Glenrothes
tabling member printed	Peter Grant
uin	170374
answer	answer is ministerial correction date of answer 10/09/2018 answer text <p>The number of non-resident parents that are in maintenance arrears through the Child Maintenance Service is published in Table 7: of The Child Maintenance Statistics, available on line at; <a href="https://www.gov.uk/government/statistics/child-maintenance-service-aug-2013-to-mar-2018-experimental" target="_blank">https://www.gov.uk/government/statistics/child-maintenance-service-aug-2013-to-mar-2018-experimental</a></p><p> </p><p>The department does hold data on the amount of money which is outstanding in such cases. However this information is not routinely collated at constituency level and could only be provided at a disproportionate cost.</p><p> </p><p>You may also be interested in the Child Maintenance Service Statistics: Regional Tables which are published quarterly at the link above. These tables contain the number of parents using the service and measures of compliance for the Collect and Pay service at local authority level.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 10/09/2018 15:07:58 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4466 label Biography information for Peter Grant

964109

registered interest
date	03/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many paying parents who had defaulted on payment and had outstanding arrears during the last month of their Child Support Agency case defaulted on payment within the first six months of being moved to the new Child Maintenance Service case.
tabling member constituency	Central Ayrshire
tabling member printed	Dr Philippa Whitford
uin	169398
answer	answer is ministerial correction date of answer 06/09/2018 answer text <p>The information requested is not collated centrally and could only be provided at disproportionate cost.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 06/09/2018 10:59:34 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4385 label Biography information for Dr Philippa Whitford

964110

registered interest
date	03/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether there is a limit on how many times a paying parent is given the opportunity to pay direct through the Child Maintenance Service to the parent with care after failing to pay and enforcement action having been taken.
tabling member constituency	Central Ayrshire
tabling member printed	Dr Philippa Whitford
uin	169399
answer	answer is ministerial correction date of answer 06/09/2018 answer text <p>Paying parents deemed unlikely to pay must pay on time and in full by a non-enforced method for a period of at least six months via the Child Maintenance Service (the collect and pay service) before they can choose to revert to paying the receiving parent direct (Direct Pay). This provides a period of stability for the receiving parent, and requires the paying parent to demonstrate that they can be voluntarily compliant. There is no limit, however, to the number of times that a paying parent may be given the opportunity to pay direct to the receiving parent, as behaviour can change over time. A parent once deemed unlikely to pay, may now be willing to do so.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 06/09/2018 09:50:15 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4385 label Biography information for Dr Philippa Whitford

964111

registered interest
date	03/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what performance measures have been established for the Child Maintenance Service for the clearing of arrears in maintenance cases.
tabling member constituency	Central Ayrshire
tabling member printed	Dr Philippa Whitford
uin	169400
answer	answer is ministerial correction date of answer 06/09/2018 answer text <p>CMS publishes updates with regards to the value of unpaid maintenance in the Child Maintenance Service Statistics:</p><p> </p><p><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/717223/child-maintenance-service-august-2013-to-march-2018.pdf" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/717223/child-maintenance-service-august-2013-to-march-2018.pdf</a></p><p> </p><p>In March 2018 there was a total of £197.8m unpaid Child Maintenance which should have been paid through the Collect and Pay service. This equated to 12.1% of the total liability (child maintenance) raised to date since the service began, £1,637.6m, and includes unpaid Child Maintenance under Direct Pay cases which have been transferred to Collect and Pay.</p><p> </p><p>Unpaid Maintenance will continue to accrue as it is impossible to achieve total compliance due to circumstances on individual cases and customer behaviours. CMS sets stretching performance measures to support restricting and reducing the growth of Unpaid Maintenance. The performance measures relate to expectations of compliance through proactive treatment of non-paying cases. The effect of these performance measures is to drive down the predicted growth so total Unpaid Maintenance does not exceed ~£300m reducing to 11.8% of the total liability raised.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 06/09/2018 11:13:25 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4385 label Biography information for Dr Philippa Whitford