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<p /> <p /> <p>All Advisers have access to comprehensive and clear procedures, guidance
and extensive learning which equips them to advise claimants who may have their entitlement
to benefit ended, including alternative sources of financial assistance.</p><p> </p><p>Where
a benefit doubt is identified and the case is being referred to a decision maker,
claimants are given information (verbally and in writing) about the doubt in question,
what happens next, what they can do if their claim ends and the availability of Jobseeker's
Allowance under the hardship provision.</p><p> </p><p>Once a decision is made and
entitlement ends, a formal notification is issued to the claimant, which includes
information about the availability of Jobseeker's Allowance under the hardship provision.</p><p>
</p><p>Where the Department for Work and Pensions is unable to help claimants they
will be signposted to other types of support in their areas, including local authorities.</p>
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