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1567773

	registered interest
	date	17/01/2023
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Cold Weather Payments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential merits of allowing people in receipt of Universal Credit who work but have limited capacity to work to be eligible for the Cold Weather Payment.
	tabling member constituency	Manchester, Gorton
	tabling member printed	Afzal Khan
	uin	125487
	answer	answer is ministerial correction date of answer 24/01/2023 answer text <p>Cold Weather Payments make an important contribution towards the additional heating costs incurred during periods of exceptionally cold weather, between 1st of November and the 31st of March each year. <ins class="ministerial">There are no plans to change eligibility.</ins></p> answering member constituency Sevenoaks answering member printed Laura Trott question first answered 24/01/2023 17:45:51 question first ministerially corrected 26/01/2023 10:05:08 answering member 4780 label Biography information for Laura Trott previous answer version 49806 answering member constituency Sevenoaks answering member printed Laura Trott answering member 4780 label Biography information for Laura Trott
	tabling member	4671 label Biography information for Afzal Khan

1641893

	registered interest
	date	05/06/2023
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Pension Credit: Windrush Generation
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what guidance his Department has issued on backdating pension credit for those who have received a naturalisation certificate through the Windrush Scheme.
	tabling member constituency	Leicester South
	tabling member printed	Jonathan Ashworth
	uin	187664
	answer	answer is ministerial correction date of answer 08/06/2023 answer text <p>Claims from customers identified as being part of the Windrush scheme are referred to a specialist team for action, who will consider and apply all agreed easements in Policy regarding the usual <del class="ministerial">13-month</del> <ins class="ministerial"><strong>3 month </strong></ins>time limit for backdating.</p> answering member constituency Sevenoaks answering member printed Laura Trott question first answered 08/06/2023 11:34:32 question first ministerially corrected 26/06/2023 08:25:41 answering member 4780 label Biography information for Laura Trott previous answer version 79606 answering member constituency Sevenoaks answering member printed Laura Trott answering member 4780 label Biography information for Laura Trott
	tabling member	4244 label Biography information for Jonathan Ashworth

1543616

	registered interest
	date	18/11/2022
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Underpayments
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to paragraph 5.13 of the Autumn Statement, CP 751 published on 17 November 2022, whether his Department plans to assign any of the £280 million allocated to target benefit fraud, error and debt to the large-scale exercise to correct state pension underpayments; and if he will make a statement on the progress of that exercise.
	tabling member constituency	North East Fife
	tabling member printed	Wendy Chamberlain
	uin	90886
	answer	answer is ministerial correction date of answer 24/11/2022 answer text <p>As set out in the Autumn Statement, the government is taking further action to protect taxpayer money by investing an extra £280 million between now and 2024-25 to target fraud, error and debt across the benefits system. This funding will expand fraud and error capabilities in DWP to help prevent abuse of the system. The expansion will better equip DWP to proactively review and correct Universal Credit claims that are at risk of fraud, and help prevent, detect and correct overpayments across the entire benefits system.</p><p> </p><p>The Government is fully committed to ensuring that these historical State Pension errors, made by successive Governments, are addressed as quickly as possible. We have set up a dedicated team and devoted significant resources towards completing the exercise, with further resources being allocated throughout 2023. In line with previous commitments to publish further Management Information related to the State Pension underpayments exercise around the time of fiscal events. DWP will be publishing the next update shortly.</p><p> </p><p>Overall, Official Error Underpayment rates for State Pension remain low, at 0.5% of benefit expenditure.</p> answering member constituency Sevenoaks answering member printed Laura Trott question first answered 24/11/2022 13:32:35 answering member 4780 label Biography information for Laura Trott previous answer version 36829 answering member constituency Sevenoaks answering member printed Laura Trott answering member 4780 label Biography information for Laura Trott
	tabling member	4765 label Biography information for Wendy Chamberlain

1628891

	registered interest
	date	18/05/2023
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how many calls to the Future Pension Centre helpline have been (a) received, (b) answered and (c) disconnected in the last 12 months.
	tabling member constituency	Leicester South
	tabling member printed	Jonathan Ashworth
	uin	185824
	answer	answer is ministerial correction date of answer 25/05/2023 answer text <table><tbody><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>Period of calls made to the Future Pension Centre Helpline</strong></p></td><td><p><strong>Calls to Helpline</strong></p></td><td><p><strong>Calls Answered</strong></p></td><td><p><strong>*Calls Blocked</strong></p></td><td><p><strong>**Calls Abandoned</strong></p></td><td><p><strong>Average speed of answered calls</strong></p></td><td><p><strong>Average time to abandon calls</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>23/05/2022 - 19/06/2022</strong></p></td><td><p><strong>50,049</strong></p></td><td><p><strong>40,180</strong></p></td><td><p><strong>493</strong></p></td><td><p><strong>9,376</strong></p></td><td><p><strong>00:08:41</strong></p></td><td><p><strong>00:07:23</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>20/06/2022 - 17/07/2022</strong></p></td><td><p><strong>53,235</strong></p></td><td><p><strong>40,851</strong></p></td><td><p><strong>864</strong></p></td><td><p><strong>11,520</strong></p></td><td><p><strong>00:09:01</strong></p></td><td><p><strong>00:07:47</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>18/07/2022 - 14/08/2022</strong></p></td><td><p><strong>46,392</strong></p></td><td><p><strong>35,793</strong></p></td><td><p><strong>5</strong></p></td><td><p><strong>10,594</strong></p></td><td><p><strong>00:09:11</strong></p></td><td><p><strong>00:08:31</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>15/08/2022 - 11/09/2022</strong></p></td><td><p><strong>44,606</strong></p></td><td><p><strong>35,614</strong></p></td><td><p><strong>18</strong></p></td><td><p><strong>8,974</strong></p></td><td><p><strong>00:07:50</strong></p></td><td><p><strong>00:07:38</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>12/09/2022 - 09/10/2022</strong></p></td><td><p><strong>41,263</strong></p></td><td><p><strong>32,636</strong></p></td><td><p><strong>2</strong></p></td><td><p><strong>8,625</strong></p></td><td><p><strong>00:08:20</strong></p></td><td><p><strong>00:08:07</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>10/10/2022 - 06/11/2022</strong></p></td><td><p><strong>88,884</strong></p></td><td><p><strong>39,053</strong></p></td><td><p><strong>29,644</strong></p></td><td><p><strong>20,187</strong></p></td><td><p><strong>00:18:03</strong></p></td><td><p><strong>00:12:38</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>07/11/2022 - 04/12/2022</strong></p></td><td><p><strong>63,500</strong></p></td><td><p><strong>40,902</strong></p></td><td><p><strong>4,947</strong></p></td><td><p><strong>17,651</strong></p></td><td><p><strong>00:14:53</strong></p></td><td><p><strong>00:10:22</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>05/12/2022 - 01/01/2023</strong></p></td><td><p><strong>36,452</strong></p></td><td><p><strong>25,589</strong></p></td><td><p><strong>999</strong></p></td><td><p><strong>9,864</strong></p></td><td><p><strong>00:13:19</strong></p></td><td><p><strong>00:09:48</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>02/01/2023 - 29/01/2023</strong></p></td><td><p><strong>202,996</strong></p></td><td><p><strong>41,508</strong></p></td><td><p><strong>128,885</strong></p></td><td><p><strong>32,603</strong></p></td><td><p><strong>00:27:26</strong></p></td><td><p><strong>00:15:48</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>30/01/2023 - 26/02/2023</strong></p></td><td><p><strong>516,861</strong></p></td><td><p><strong>45,613</strong></p></td><td><p><strong>442,845</strong></p></td><td><p><strong>28,403</strong></p></td><td><p><strong>00:27:31</strong></p></td><td><p><strong>00:17:11</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>27/02/2023 - 26/03/2023</strong></p></td><td><p><strong>1,007,868</strong></p></td><td><p><strong>47,345</strong></p></td><td><p><strong>942,517</strong></p></td><td><p><strong>18,006</strong></p></td><td><p><strong>00:28:46</strong></p></td><td><p><strong>00:23:23</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>27/03/2023 - 23/04/2023</strong></p></td><td><p><strong>389,395</strong></p></td><td><p><strong>47,300</strong></p></td><td><p><strong>326,892</strong></p></td><td><p><strong>15,203</strong></p></td><td><p><strong>00:22:44</strong></p></td><td><p><strong>00:23:41</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>24/04/2023 - 21/05/2023</strong></p></td><td><p><strong>252,100</strong></p></td><td><p><strong>42,439</strong></p></td><td><p><strong>196,899</strong></p></td><td><p><strong>12,762</strong></p></td><td><p><strong>00:22:19</strong></p></td><td><p><strong>00:22:44</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr></tbody></table><p> </p><p>Please note information has been provided in 4 weekly periods for the previous twelve months.</p><p> </p><p>*Calls Blocked refers to the instances when DWP does not allow the call to enter the call waiting queue and the line cuts off.</p><p>** Calls Abandoned refers to the instances when a customer decides to end the call whilst in the call queue.</p><p><strong> </strong></p><p>The Management Information used has been taken from the same operational source data systems as our published administrative data. However, as this Management Information is not a recognised National or Official Statistic, it has not been subjected to the same level of Quality Assurance. As a result, these figures should be treated with caution.</p> answering member constituency Sevenoaks answering member printed Laura Trott question first answered 25/05/2023 14:44:08 answering member 4780 label Biography information for Laura Trott previous answer version 76470 answering member constituency Sevenoaks answering member printed Laura Trott answering member 4780 label Biography information for Laura Trott
	tabling member	4244 label Biography information for Jonathan Ashworth

1628892

	registered interest
	date	18/05/2023
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	State Retirement Pensions: Telephone Services
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what is the average length of time it took for a phone call to the Future Pension Centre to be (a) answered and (b) disconnected in the last 12 months for which data is available.
	tabling member constituency	Leicester South
	tabling member printed	Jonathan Ashworth
	uin	185825
	answer	answer is ministerial correction date of answer 25/05/2023 answer text <table><tbody><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>Period of calls made to the Future Pension Centre Helpline</strong></p></td><td><p><strong>Calls to Helpline</strong></p></td><td><p><strong>Calls Answered</strong></p></td><td><p><strong>*Calls Blocked</strong></p></td><td><p><strong>**Calls Abandoned</strong></p></td><td><p><strong>Average speed of answered calls</strong></p></td><td><p><strong>Average time to abandon calls</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>23/05/2022 - 19/06/2022</strong></p></td><td><p><strong>50,049</strong></p></td><td><p><strong>40,180</strong></p></td><td><p><strong>493</strong></p></td><td><p><strong>9,376</strong></p></td><td><p><strong>00:08:41</strong></p></td><td><p><strong>00:07:23</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>20/06/2022 - 17/07/2022</strong></p></td><td><p><strong>53,235</strong></p></td><td><p><strong>40,851</strong></p></td><td><p><strong>864</strong></p></td><td><p><strong>11,520</strong></p></td><td><p><strong>00:09:01</strong></p></td><td><p><strong>00:07:47</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>18/07/2022 - 14/08/2022</strong></p></td><td><p><strong>46,392</strong></p></td><td><p><strong>35,793</strong></p></td><td><p><strong>5</strong></p></td><td><p><strong>10,594</strong></p></td><td><p><strong>00:09:11</strong></p></td><td><p><strong>00:08:31</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>15/08/2022 - 11/09/2022</strong></p></td><td><p><strong>44,606</strong></p></td><td><p><strong>35,614</strong></p></td><td><p><strong>18</strong></p></td><td><p><strong>8,974</strong></p></td><td><p><strong>00:07:50</strong></p></td><td><p><strong>00:07:38</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>12/09/2022 - 09/10/2022</strong></p></td><td><p><strong>41,263</strong></p></td><td><p><strong>32,636</strong></p></td><td><p><strong>2</strong></p></td><td><p><strong>8,625</strong></p></td><td><p><strong>00:08:20</strong></p></td><td><p><strong>00:08:07</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>10/10/2022 - 06/11/2022</strong></p></td><td><p><strong>88,884</strong></p></td><td><p><strong>39,053</strong></p></td><td><p><strong>29,644</strong></p></td><td><p><strong>20,187</strong></p></td><td><p><strong>00:18:03</strong></p></td><td><p><strong>00:12:38</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>07/11/2022 - 04/12/2022</strong></p></td><td><p><strong>63,500</strong></p></td><td><p><strong>40,902</strong></p></td><td><p><strong>4,947</strong></p></td><td><p><strong>17,651</strong></p></td><td><p><strong>00:14:53</strong></p></td><td><p><strong>00:10:22</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>05/12/2022 - 01/01/2023</strong></p></td><td><p><strong>36,452</strong></p></td><td><p><strong>25,589</strong></p></td><td><p><strong>999</strong></p></td><td><p><strong>9,864</strong></p></td><td><p><strong>00:13:19</strong></p></td><td><p><strong>00:09:48</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>02/01/2023 - 29/01/2023</strong></p></td><td><p><strong>202,996</strong></p></td><td><p><strong>41,508</strong></p></td><td><p><strong>128,885</strong></p></td><td><p><strong>32,603</strong></p></td><td><p><strong>00:27:26</strong></p></td><td><p><strong>00:15:48</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>30/01/2023 - 26/02/2023</strong></p></td><td><p><strong>516,861</strong></p></td><td><p><strong>45,613</strong></p></td><td><p><strong>442,845</strong></p></td><td><p><strong>28,403</strong></p></td><td><p><strong>00:27:31</strong></p></td><td><p><strong>00:17:11</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>27/02/2023 - 26/03/2023</strong></p></td><td><p><strong>1,007,868</strong></p></td><td><p><strong>47,345</strong></p></td><td><p><strong>942,517</strong></p></td><td><p><strong>18,006</strong></p></td><td><p><strong>00:28:46</strong></p></td><td><p><strong>00:23:23</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>27/03/2023 - 23/04/2023</strong></p></td><td><p><strong>389,395</strong></p></td><td><p><strong>47,300</strong></p></td><td><p><strong>326,892</strong></p></td><td><p><strong>15,203</strong></p></td><td><p><strong>00:22:44</strong></p></td><td><p><strong>00:23:41</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr><tr><td><p><strong>24/04/2023 - 21/05/2023</strong></p></td><td><p><strong>252,100</strong></p></td><td><p><strong>42,439</strong></p></td><td><p><strong>196,899</strong></p></td><td><p><strong>12,762</strong></p></td><td><p><strong>00:22:19</strong></p></td><td><p><strong>00:22:44</strong></p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td><td><p><strong> </strong></p></td></tr></tbody></table><p> </p><p>Please note information has been provided in 4 weekly periods for the previous twelve months.</p><p> </p><p>*Calls Blocked refers to the instances when DWP does not allow the call to enter the call waiting queue and the line cuts off.</p><p>** Calls Abandoned refers to the instances when a customer decides to end the call whilst in the call queue.</p><p><strong> </strong></p><p>The Management Information used has been taken from the same operational source data systems as our published administrative data. However, as this Management Information is not a recognised National or Official Statistic, it has not been subjected to the same level of Quality Assurance. As a result, these figures should be treated with caution.</p> answering member constituency Sevenoaks answering member printed Laura Trott question first answered 25/05/2023 14:45:02 answering member 4780 label Biography information for Laura Trott previous answer version 76471 answering member constituency Sevenoaks answering member printed Laura Trott answering member 4780 label Biography information for Laura Trott
	tabling member	4244 label Biography information for Jonathan Ashworth

1658653

	registered interest
	date	06/09/2023
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Cost of Living: Pensions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what recent assessment his Department has made of the potential impact of increases in the cost-of-living on private pension funds.
	tabling member constituency	Lanark and Hamilton East
	tabling member printed	Angela Crawley
	uin	198164
	answer	answer is ministerial correction date of answer 13/09/2023 answer text <p>The latest data shows private pension opt out and stopping saving rates remain low.</p> answering member constituency Sevenoaks answering member printed Laura Trott question first answered 13/09/2023 10:41:21 answering member 4780 label Biography information for Laura Trott previous answer version 93671 answering member constituency Sevenoaks answering member printed Laura Trott answering member 4780 label Biography information for Laura Trott
	tabling member	4469 label Biography information for Angela Crawley