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1111043

	registered interest
	date	10/04/2019
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to the Impact Assessment for the extension of the Shared Accommodation Rate to 25-34 year-olds, how many claimants were affected; and what assessment she has made of the effect of that extension on the average weekly income since January 2012.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	243318
	answer	answer is ministerial correction date of answer 23/04/2019 answer text <p>The number of households aged 25-34 who are entitled to the Shared Accommodation Rate is available on Stat-Xplore from January 2013 onwards.</p><p> </p><p>An independent evaluation of the 2011/12 Local Housing Allowance reforms including the changes to the Shared Accommodation Rate was published in 2014 - <a href="https://www.gov.uk/government/publications/local-housing-allowance-monitoring-the-impact-of-changes" target="_blank">https://www.gov.uk/government/publications/local-housing-allowance-monitoring-the-impact-of-changes</a></p> answering member constituency Colchester answering member printed Will Quince question first answered 23/04/2019 12:13:52 answering member 4423 label Biography information for Will Quince
	tabling member	199 label Biography information for Ms Karen Buck

1538884

	registered interest
	date	02/11/2022
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Advocacy
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what recent progress his Department has made on establishing a National Advocacy Service.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	77268
	answer	answer is ministerial correction date of answer 08/11/2022 answer text <p>In Shaping Future Support: The Health and Disability Green Paper, we set out our intention to test providing extra support for claimants who find it difficult to navigate the benefits system. We will provide an update on our progress in a White Paper which we will publish in the coming months.</p> answering member constituency Corby answering member printed Tom Pursglove question first answered 08/11/2022 13:03:47 answering member 4369 label Biography information for Tom Pursglove
	tabling member	199 label Biography information for Ms Karen Buck

1566114

	registered interest
	date	11/01/2023
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Complaints
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, with reference to the report entitled Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2021 to 31 March 2022, published on 16 December 2022, if he will make an assessment of the reasons for which there was an increase in the number of complaints accepted for examination received by the Independent Case Examiner in 2021-22.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	120838
	answer	answer is ministerial correction date of answer 19/01/2023 answer text <p>The ICE report is retrospective and many of the cases referenced date back to the pandemic or even earlier, this was a challenging time for DWP and we expect volumes to decrease now the service has stabilised. We continue to value ICE and we learn from the cases, helping us to put things right.</p><p> </p><p>The report reflects the experience of a small proportion of DWP customers as the vast majority of complaints are handled by DWP, with only a small proportion escalating to the Independent Case Examiner who provide an independent avenue for customers.</p><p> </p><p>Overall complaints to DWP remain significantly lower than pre-pandemic. Complaints equate to less than 1% of the department’s caseload.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 19/01/2023 16:28:06 answering member 4513 label Biography information for Mims Davies
	tabling member	199 label Biography information for Ms Karen Buck

1566115

	registered interest
	date	11/01/2023
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Complaints
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answers of 22 November 2022 to Question 86473 and of 2 December 2022 to Question 101705 on Department for Work and Pensions: Complaints, if he will set a maximum target for the length of time taken to assign an Independent Case Examiner complaint to an investigator.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	120839
	answer	answer is ministerial correction date of answer 19/01/2023 answer text <p>There is no service standard for the period of time a complaint is awaiting allocation to an investigator. This is because ICE has no control over the number of complaints it receives, which can vary significantly from month to month and year to year. Other factors which affect the rate of allocation of complaints are the complexity of the individual complaint to be investigated, the evidence required to do that, the available investigative resource and the volume of work on hand. The ICE office is, nevertheless, continuously reviewing its processes and operating model to improve productivity.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 19/01/2023 16:33:41 answering member 4513 label Biography information for Mims Davies
	tabling member	199 label Biography information for Ms Karen Buck

1458868

	registered interest
	date	20/04/2022
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Freedom of Information
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 7 April 2022 to Question 147025, if she will refer her Department’s decision to withhold the Prime Minister’s Implementation Unit’s report in 2019 on the experiences of vulnerable people claiming Universal Credit from publication under section 36 of the Freedom of Information Act to the Government Legal Service for advice.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	156349
	answer	answer is ministerial correction date of answer 26/04/2022 answer text <p>We do not intend to refer this to the Government Legal Service.</p> answering member constituency Macclesfield answering member printed David Rutley question first answered 26/04/2022 13:43:29 answering member 4033 label Biography information for David Rutley previous answer version 65456 answering member constituency Macclesfield answering member printed David Rutley answering member 4033 label Biography information for David Rutley
	tabling member	199 label Biography information for Ms Karen Buck

1458869

	registered interest
	date	20/04/2022
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Freedom of Information
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 7 April 2022 to Question 147025, which Minster took the decision to withhold the Prime Minister’s Implementation Unit’s report in 2019; and on what date was that decision taken.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	156350
	answer	answer is ministerial correction date of answer 25/04/2022 answer text <p>The Minister that authorised Section 36 was the Minister for the Lords. The decision was taken on 24 September 2021.</p> answering member constituency Macclesfield answering member printed David Rutley question first answered 25/04/2022 16:25:44 answering member 4033 label Biography information for David Rutley
	tabling member	199 label Biography information for Ms Karen Buck

1454384

	registered interest
	date	25/03/2022
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Freedom of Information
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, when her Department received advice from the Government Legal Service on the Prime Minister’s Implementation Unit report into the effectiveness of support for vulnerable people claiming Universal Credit and the cover report to it that went to the UC Programme Board in October 2019 should be withheld from publication on the basis of section 36 of the Freedom of Information Act (prejudice to the effective conduct of public affairs).
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	147025
	answer	answer is ministerial correction date of answer 07/04/2022 answer text <p>The Department has not received advice from the Government Legal Service related to this request. Engaging section 36 of the Freedom of Information Act requires that a ‘qualified person’ agrees that, on balance, it is in the public interest to withhold the information from publication.</p> answering member constituency Macclesfield answering member printed David Rutley question first answered 07/04/2022 10:38:01 answering member 4033 label Biography information for David Rutley
	tabling member	199 label Biography information for Ms Karen Buck

1566711

	registered interest
	date	13/01/2023
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Standards
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, how much funding was allocated to his Department’s Excellence Plan to improve customer service performance in the (a) 2021-22 and (b) 2022-23 financial year.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	122510
	answer	answer is ministerial correction date of answer 23/01/2023 answer text <p>£NIL funding was allocated to the Excellence Plan in the years 2021-22 &amp; 2022-33. The Excellence Plan was one year funded only for 2020-21, and the Plan closed in 2020-21. Because of COVID interruption to DWP business, some initiatives from the Plan were subsumed into DWP operational work in later years, however they became contained within normal operational budgets, so did not represent ‘extra funds’.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 23/01/2023 17:55:30 answering member 4513 label Biography information for Mims Davies
	tabling member	199 label Biography information for Ms Karen Buck

1566113

	registered interest
	date	11/01/2023
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Standards
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, what progress his Department has made on delivering its Excellence Plan since its introduction; what work his Department has undertaken to deliver that plan; and what outcomes have been achieved to date.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	120837
	answer	answer is ministerial correction date of answer 19/01/2023 answer text <p>In 2019 the Department made a bid, through the Spending Review process, for additional funding in the financial year 20/21 to implement the Excellence Plan. This funding was to improve support for vulnerable customers and their interactions with the Department.</p><p> </p><p>In March 2020, prior to the beginning of the 20/21 financial year, and like many other organisations, we had to reprioritise our operations due to the Covid-19 pandemic. However, the following work has been undertaken in the time since.</p><p> </p><p>We have introduced more than 30 Advanced Customer Support Senior Leaders (ACSSLs) who have now been appointed across Great Britain.</p><p> </p><p>The Department has also created central teams in the Customer Experience Directorate to focus on strategically supporting our most vulnerable customers.</p><p> </p><p>In August 2020 the Internal Process Review Group was established to increase oversight of Internal Process Reviews at a more senior level.</p><p> </p><p>The Serious Case Panel was set up in late 2019 to consider systemic themes and issues that have arisen from serious cases.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 19/01/2023 16:31:58 answering member 4513 label Biography information for Mims Davies
	tabling member	199 label Biography information for Ms Karen Buck

1440798

	registered interest
	date	14/03/2022
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Department for Work and Pensions: Written Questions
	house id	1
	legislature	25259 pref label House of Commons
	question text	To ask the Secretary of State for Work and Pensions, when she plans to answer Question 120618, tabled on 8 February 2022, on Local Housing Allowance, requesting that a copy of the Equality Impact Assessment for the freeze on Local Housing Allowance rates be placed in the House of Commons Library.
	tabling member constituency	Westminster North
	tabling member printed	Ms Karen Buck
	uin	139257
	answer	answer is ministerial correction date of answer 12/04/2022 answer text <p>A copy of Equalities Analyses 2021-22 and 2022-23 will be placed in the Library.</p><p> </p><p>In April 2020 we increased LHA rates to the 30<sup>th</sup> percentile of local rents, costing nearly £1 billion providing 1.5 million claimants with £600 more housing support on average over 2020-21 than they would otherwise have received.</p><p> </p><p>LHA rates have been maintained at their increased levels in 2021-22 and 2022-23, so that everyone who benefitted from the increase will continue to do so.</p><p> </p><p> </p><p> </p> answering member constituency Macclesfield answering member printed David Rutley question first answered 12/04/2022 15:17:07 answering member 4033 label Biography information for David Rutley
	tabling member	199 label Biography information for Ms Karen Buck