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947127

	registered interest
	date	23/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what are their plans to address payment errors and delays for people attempting to claim Universal Credit.
	tabling member printed	Lord Taylor of Warwick
	uin	HL9817
	answer	answer is ministerial correction date of answer 31/07/2018 answer text <p>Around 80 per cent of new claims are paid in full and on time. In many cases, where full payment is not made on time by the end of the first assessment period, this is as a result of unresolved issues such as: some claimants have not signed their Claimant Commitment or passed identity checks, and the others have outstanding verification issues, such as for housing and self-employed earnings. Whilst their verification is on-going, many of these claimants receive a part payment for those elements of the claim that have been resolved. Within five weeks of the payment due date, 95 per cent of claims are paid in full.</p><p>DWP continues to monitor payment timeliness and we have made changes to improve payment timeliness. For example, we have built processes into the system to make it easier and quicker for people to verify information such as their housing costs.</p><p> </p><p>Advances are available to provide financial support until the first payment and these can now be repaid over a course of 12 months and can consist of up to 100 per cent of the indicative monthly award. We have also abolished waiting days and now provide 2 weeks of housing support to claimants moving to Universal Credit from Housing Benefit.</p><p> </p><p>If a claim has been delayed due to error, DWP can also consider awarding an ex-gratia payment, as set out in the guide of Financial Redress for Maladministration, available on gov.uk, and which is attached.</p> answering member printed Baroness Buscombe question first answered 31/07/2018 13:50:40 question first ministerially corrected 31/07/2018 14:41:10 answering member 3349 label Biography information for Baroness Buscombe attachment 1 file name HL9817 Financial Redress for Maladministration FR.PDF title Financial Redress for Maladministration previous answer version 72633 answering member printed Baroness Buscombe answering member 3349 label Biography information for Baroness Buscombe
	tabling member	1796 label Biography information for Lord Taylor of Warwick

943367

	registered interest
	date	17/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what is their assessment of the report by End Hunger UK, Fix Universal Credit, published in July; and what steps they are taking to respond to the criticisms of Universal Credit made in that report.
	tabling member printed	Lord Hylton
	uin	HL9585
	answer	answer is ministerial correction date of answer 31/07/2018 answer text <p>The Department follows a test and learn approach to Universal Credit, with a number of changes being delivered following feedback from stakeholders and other interested parties during the last few months. These include:</p><ul><li>From 29 November 2017, introducing Freephone numbers for Universal Credit phone lines.</li><li>From 3 January 2018, extending the repayment period of Universal Credit advances to 12 months, with claimants now able to apply for up to 100 per cent of their estimated monthly entitlement upfront (and from July 2018 claimants can apply for an advance online). These can be paid on the same day where there is urgent need.</li><li>From 14 February 2018, removing the seven day waiting period that some claimants faced at the start of their claim.</li><li>From 11 April, providing an additional payment for claimants already receiving support towards their housing costs of two weeks of their Housing Benefit to support them as they transfer onto Universal Credit. Claimants will not be required to repay this money.</li></ul><p>We engage at a personal and individual level with all of our claimants and are committed to tailoring the support we give, and any conditionality requirements, to the specific circumstances of the individual. Our work coaches undergo a comprehensive training and accreditation programme. Telephony or face to face services are also in place for those vulnerable claimants who cannot self-serve online.</p><p> </p><p>Universal Support is available to help claimants with the transition to Universal Credit and we are investing £200 million into budgeting and digital support to help claimants with the transition to Universal Credit.</p><p> </p><p>In 2016, the Department trialled a new process for JSA sanctions in response to the Work and Pensions Select Committee’s recommendations to review the JSA sanction process. The trial involved 6,500 claimants, with the findings (Jobseeker’s Allowance Sanctions Early Warning Trial Evaluation – Final report) published on 21 May 2018. Given the low proportion of cases in which claimants provided further evidence and the even lower proportion of cases where decision outcomes were changed, the Department has decided not to implement this trial process more widely, and will instead consider alternative processes.</p><p> </p><p>As part of our test and learn approach we will continue to work closely with a wide range of stakeholders to ensure Universal Credit continues to be introduced in a measured and careful way. Universal Credit ensures claimants are better off when they move into work, by smoothing the transition into work and replacing the benefits cliff edge of the past.</p> answering member printed Baroness Buscombe question first answered 31/07/2018 12:10:01 answering member 3349 label Biography information for Baroness Buscombe
	tabling member	2018 label Biography information for Lord Hylton

943368

	registered interest
	date	17/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what support they will provide to those who are unable to use online forms and communications in relation to Universal Credit.
	tabling member printed	Lord Hylton
	uin	HL9586
	answer	answer is ministerial correction date of answer 31/07/2018 answer text <p>The Department is committed to providing personalised support for all claimants, including vulnerable groups. Each individual’s circumstances are different and therefore their barriers to work and the support needed must be tailored to these needs.</p><p> </p><p>Face to face and telephony support is in place for those vulnerable claimants who cannot self-serve online; the Universal Credit telephone helpline is now a free phone number.</p><p> </p><p>Universal Support provides Universal Credit claimants with additional help to use a computer to make or maintain their claim (Assisted Digital Support), help in managing their monthly Universal Credit payment and possible advice on their finances (Personal Budgeting Support).</p><p> </p><p>In certain circumstances, where a claimant is unable to manage their own affairs, an appointee can act on their behalf, taking responsibility for making and maintaining any benefit claim. An appointee can be an individual, e.g. a friend or relative, an organisation or representative of an organisation, e.g. a solicitor or local council. The process for enlisting a DWP appointee includes a visit to the claimant and an interview with the potential appointee.</p> answering member printed Baroness Buscombe question first answered 31/07/2018 12:08:52 answering member 3349 label Biography information for Baroness Buscombe
	tabling member	2018 label Biography information for Lord Hylton

943369

	registered interest
	date	17/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit: Disqualification
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government how many (1) people, and (2) dependants are currently subject to Universal Credit sanctions; and what plans they have for reducing that number.
	tabling member printed	Lord Hylton
	uin	HL9587
	answer	answer is ministerial correction date of answer 31/07/2018 answer text <p>The number of people on Universal Credit with a sanction deduction in February 2018 was 31,720 against a total number of 774,600 people on Universal Credit at that time.</p><p> </p><p>Under Universal Credit dependants in a household cannot be sanctioned.</p><p><strong> </strong></p><p>As a sanction is only applied when a claimant fails to meet their conditionality requirements without good reason, the Department does not have expectations on the numbers of sanctions that will be applied.</p><p> </p><p>However, we take a number of steps to ensure claimants are supported to meet their conditionality requirements. Work coaches tailor claimants’ conditionality requirements, and the support they require to meet them, to their individual circumstances and capabilities. They work with claimants to agree their conditionality requirements, explaining what could happen should they fail to meet them. Claimants are given every opportunity to explain why they failed to meet their agreed conditionality requirements before a sanction decision is made. When considering whether a sanction is appropriate, a Decision Maker will take all the claimant’s individual circumstances and any evidence of good reason provided, into account before deciding whether a sanction is warranted.</p><p> </p><p>We review processes and learning materials continuously and have a strong quality assurance framework in place.</p> answering member printed Baroness Buscombe question first answered 31/07/2018 12:10:37 answering member 3349 label Biography information for Baroness Buscombe
	tabling member	2018 label Biography information for Lord Hylton

943401

	registered interest
	date	17/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Older Workers: Discrimination
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what plans they have, if any, to address age discrimination in the workplace and to ensure that older workers remain competitive.
	tabling member printed	Lord Taylor of Warwick
	uin	HL9614
	answer	answer is ministerial correction date of answer 31/07/2018 answer text <p>The number of workers aged 50 and over currently in employment is at a record high of 10.1 million - an increase of 1.4 million over the last 5 years and an increase of 2.2 million over the last 10 years.</p><p> </p><p>The Equality Act 2010, already provides strong protection against direct and indirect age discrimination in employment and makes it unlawful for an employer or an employment service provider such as a recruitment agency, to discriminate against an older employee or job applicant because of their age, and this applies both where the employer is making arrangements to fill a job, and in respect of anything done during the course of a person’s employment. DWP continues to work with businesses and stakeholder organisations to support older workers to remain in and return to work and challenge outdated perceptions about older workers.</p><p> </p><p>The Government is committed to supporting people aged 50 and over to remain in and return to the labour market and in Feb 2017, published a new strategy ‘Fuller Working Lives: A Partnership Approach’. The Strategy is led by employers, but also sets out the case for action by individuals, and the role of Government in supporting older workers to remain in and return to work. The Strategy and supporting evidence base are available on the gov.uk website. Additionally, the Government announced a National Retraining Scheme in the Autumn Budget 2017 - an ambitious, far-reaching programme to drive adult learning and retraining. The National Retraining Scheme will give individuals the skills they need to progress in work, redirect their careers and secure the high-paid, high-skilled jobs of the future, focusing on those individuals and places who need it most.</p> answering member printed Baroness Buscombe grouped question UIN HL9669 question first answered 31/07/2018 12:11:40 answering member 3349 label Biography information for Baroness Buscombe
	tabling member	1796 label Biography information for Lord Taylor of Warwick

943410

	registered interest
	date	17/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Convention on the Rights of Persons with Disabilities
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government whether consideration has been given to incorporating the UN Convention on the Rights of Persons with Disabilities into UK law prior to the UK’s exit from the EU in March 2019.
	tabling member printed	Baroness Thomas of Winchester
	uin	HL9621
	answer	answer is ministerial correction date of answer 31/07/2018 answer text <p>We are fully committed to the UN Convention on the Rights of Persons with Disabilities. The UK as a general principle does not incorporate international treaties into domestic law. However, the Equality Act 2010 (EA2010) enshrines the rights of people in Great Britain with any of nine protected characteristics to live free from discrimination, harassment or victimisation and have equal opportunities in domestic law. The decision to withdraw from the EU does not change this.</p> answering member printed Baroness Buscombe question first answered 31/07/2018 12:11:58 answering member 3349 label Biography information for Baroness Buscombe
	tabling member	3785 label Biography information for Baroness Thomas of Winchester

944434

	registered interest
	date	18/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Older Workers
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government whether they have any plans to (1) encourage more people over 50 years old to participate in the work place, and (2) increase training and skills opportunities available for this age group.
	tabling member printed	Lord Taylor of Warwick
	uin	HL9669
	answer	answer is ministerial correction date of answer 31/07/2018 answer text <p>The number of workers aged 50 and over currently in employment is at a record high of 10.1 million - an increase of 1.4 million over the last 5 years and an increase of 2.2 million over the last 10 years.</p><p> </p><p>The Equality Act 2010, already provides strong protection against direct and indirect age discrimination in employment and makes it unlawful for an employer or an employment service provider such as a recruitment agency, to discriminate against an older employee or job applicant because of their age, and this applies both where the employer is making arrangements to fill a job, and in respect of anything done during the course of a person’s employment. DWP continues to work with businesses and stakeholder organisations to support older workers to remain in and return to work and challenge outdated perceptions about older workers.</p><p> </p><p>The Government is committed to supporting people aged 50 and over to remain in and return to the labour market and in Feb 2017, published a new strategy ‘Fuller Working Lives: A Partnership Approach’. The Strategy is led by employers, but also sets out the case for action by individuals, and the role of Government in supporting older workers to remain in and return to work. The Strategy and supporting evidence base are available on the gov.uk website. Additionally, the Government announced a National Retraining Scheme in the Autumn Budget 2017 - an ambitious, far-reaching programme to drive adult learning and retraining. The National Retraining Scheme will give individuals the skills they need to progress in work, redirect their careers and secure the high-paid, high-skilled jobs of the future, focusing on those individuals and places who need it most.</p> answering member printed Baroness Buscombe grouped question UIN HL9614 question first answered 31/07/2018 12:11:40 answering member 3349 label Biography information for Baroness Buscombe
	tabling member	1796 label Biography information for Lord Taylor of Warwick

944910

	registered interest
	date	19/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what assessment they have made of whether the level of identity verification required to sign up to Universal Credit is adequate; what reviews, if any, they have undertaken to ensure that online applications do not require a higher standard of identity assurance than is applied elsewhere; and how they are trying to clear the current backlog of face-to-face interview appointments.
	tabling member printed	Lord Freyberg
	uin	HL9693
	answer	answer is ministerial correction date of answer 31/07/2018 answer text <p>DWP takes the security of Universal Credit very seriously, this includes verifying who our claimants are; we continue to work to maintain the high standards of our identity verification processes. There are various ways in which a claimant can verify their identity for Universal Credit purposes: online using the gov.uk verify service; in person using primary and secondary ID verification or; by using biographical questions.</p><p><em> </em></p><p>In line with advice from the National Cyber Security Centre and best practice, we treat identity proofing as just one of many defences that combine to mitigate attempted fraud. In line with our “test and learn” approach to delivering Universal Credit, we continuously assess the levels of security and fraud risk to both Government and our users, as it is critical that we strike the right balance between making the service as smooth as possible for claimants and protecting the taxpayer against fraud. We reviewed the level of identity required to strike this balance prior to the introduction of gov.uk Verify as an option for users to prove their identity online into the service and found that it, in combination with the other defences against fraud built into the service, gave a sufficiently strong level of proof. As Universal Credit continues to roll out, we are again reviewing the level of identity and the options available to further improve claimants’ experience while protecting DWP against fraud as part of wider efficiency improvements.</p> answering member printed Baroness Buscombe question first answered 31/07/2018 12:17:15 answering member 3349 label Biography information for Baroness Buscombe
	tabling member	2593 label Biography information for Lord Freyberg

944940

	registered interest
	date	19/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government what success they have had in identifying and tracking claimants of Universal Credit whom they deem vulnerable.
	tabling member printed	Lord Touhig
	uin	HL9723
	answer	answer is ministerial correction date of answer 31/07/2018 answer text <p>Where notified by a Local Authority or a claimant, DWP staff currently updates the claimant profile with any temporary or long term complex needs and how that affects the claimant’s ability to use the service. This enables Universal Credit agents and work coaches to provide individuals with appropriate personalised support.</p><p>Underlying this approach is the principle that not all individuals with a disability, health condition or other set of personal circumstances will necessarily require support, while some will only need support for a period of time. Our work coaches deliver a personalised journey based on individual claimant needs.</p><p>The Department is looking to further improve our system to better identify vulnerable claimants with the use of a new ‘pinning’ function. This involves testing methods to extract data on information recorded in the claimant profile using text matching techniques. We have plans to introduce a function to ‘pin’ key profile notes so they are instantly visible to all staff helping a claimant. The Department is beginning wider work to examine how claimants tell us about their complex needs, how we record them and how we can extract data which can help us monitor and improve support.</p> answering member printed Baroness Buscombe question first answered 31/07/2018 12:19:38 answering member 3349 label Biography information for Baroness Buscombe
	tabling member	542 label Biography information for Lord Touhig

944941

	registered interest
	date	19/07/2018
	answering body	Department for Work and Pensions
	answering dept id	29
	answering dept short name	Work and Pensions
	answering dept sort name	Work and Pensions
	hansard heading	Universal Credit
	house id	2
	legislature	25277 pref label House of Lords
	question text	To ask Her Majesty's Government how they (1) identify, and (2) measure the number of, people having difficulties with claiming Universal Credit.
	tabling member printed	Lord Touhig
	uin	HL9724
	answer	answer is ministerial correction date of answer 31/07/2018 answer text <p>The Department is continually working to improve the claimant journey for Universal Credit. The Universal Credit Full Service Claimant Survey found that 98 per cent of claims are made online, and that nearly half of claimants had help from others or from their jobcentre adviser to do so, demonstrating that those who need it are accessing the support available to them.</p><p> </p><p>The survey also found that 31 per cent of claimants said they need more on-going support with using their Universal Credit digital account. To address this, we are investing up to £200 million into budgeting and digital support, to help claimants with the transition to Universal Credit. This is delivered by the Department and through partners such as local authorities and other third party organisations.</p><p> </p><p>All jobcentres across the country have free Wi-Fi, and there are more than 8,000 computers available to support customers who need help with making their claim digitally and applying for jobs online. Work coaches will also assist anyone who needs assistance. If people cannot get online we have also a freephone helpline available.</p> answering member printed Baroness Buscombe question first answered 31/07/2018 12:17:53 answering member 3349 label Biography information for Baroness Buscombe
	tabling member	542 label Biography information for Lord Touhig