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<p>The Department is committed to providing personalised support for all claimants,
including vulnerable groups. Each individual’s circumstances are different and therefore
their barriers to work and the support needed must be tailored to these needs.</p><p>
</p><p>Face to face and telephony support is in place for those vulnerable claimants
who cannot self-serve online; the Universal Credit telephone helpline is now a free
phone number.</p><p> </p><p>Universal Support provides Universal Credit claimants
with additional help to use a computer to make or maintain their claim (Assisted Digital
Support), help in managing their monthly Universal Credit payment and possible advice
on their finances (Personal Budgeting Support).</p><p> </p><p>In certain circumstances,
where a claimant is unable to manage their own affairs, an appointee can act on their
behalf, taking responsibility for making and maintaining any benefit claim. An appointee
can be an individual, e.g. a friend or relative, an organisation or representative
of an organisation, e.g. a solicitor or local council. The process for enlisting a
DWP appointee includes a visit to the claimant and an interview with the potential
appointee.</p>
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