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<p>Before sharing any personal data with a customer online the Government have a duty
to establish their identity to a sufficient degree of confidence. The Government aims
to strike a balance between making this journey as straightforward as we can for customers
but, at the same time, setting the bar high enough to deter fraudsters.</p><p>When
asked to prove their identity, customers are currently able to select two items from
the following where they are available:</p><p>• Tax credit claim details</p><p>• P60
or most recent payslips</p><p>• UK passports</p><p>• Information held on credit file
(such as loans, credit cards or mortgages)</p><p>• Self-assessment tax return details</p><p>•
Northern Ireland and British driving licences</p><p>Most customers can use Government
services securely online, but we do recognise that not every customer currently can.
HMRC is constantly working on the Government Gateway service and the identity verification
capability that supports it to help more people gain access while keeping customer
information secure. Some of these developments include:</p><p>• Following discussions
with the Driver and Vehicle Licensing Agency the UK driving licence was been added
as an additional evidence source within the HMRC identity verification service on
1 July 2022; and</p><p>• Government Digital Service (GDS) is developing a new mobile
app that will allow people to use the camera on their smartphone/device to confirm
a match with photographic identification, starting with the driving licence but extending
to support other biometric documents over time. HMRC will be adopting this from the
summer, giving some of our customers an alternative way to prove their identity. HMRC
will be working with GDS to make it available to more customers in phases.</p><p>In
the longer term, HMRC intends to move services to One Login for Government, the new
cross-government sign-on and identity verification system being developed by GDS.
HMRC is working closely with GDS on the design and development of the new service
to ensure it best meets the needs of all our customers.</p>
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