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1623473

registered interest
date	24/04/2023
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Mortgages: Greater London
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, what assessment he has made of trends in the level of households in (a) Enfield North constituency, (b) the London Borough of Enfield and (c) London that have fallen into arrears with their mortgage payments in the last (a) six and (b) 12 months.
tabling member constituency	Enfield North
tabling member printed	Feryal Clark
uin	182466
answer	answer is ministerial correction date of answer 02/05/2023 answer text <p>Mortgage arrears levels remain at historically low levels.</p><p> </p><p>Where mortgage borrowers do fall in financial difficulty, Financial Conduct Authority guidance requires firms to offer tailored support. This could include a range of measures depending on individual circumstances.</p><p> </p><p>The Government has also taken a number of measures aimed at helping people to avoid repossession, including Support for Mortgage Interest (SMI) loans for those in receipt of an income-related benefit, and protection in the courts through the Pre-Action Protocol, which makes it clear that repossession must always be the last resort for lenders.</p> answering member constituency Arundel and South Downs answering member printed Andrew Griffith question first answered 02/05/2023 10:37:12 answering member 4874 label Biography information for Andrew Griffith
tabling member	4822 label Biography information for Feryal Clark

1609989

registered interest
date	14/04/2023
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Blackmore Bond: Insolvency
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, what steps (a) his Department and (b) the Financial Conduct Authority are taking to (i) investigate the collapse of Blackmore Bond plc and (ii) ensure consumer protections on related matters.
tabling member constituency	Enfield North
tabling member printed	Feryal Clark
uin	180122
answer	answer is ministerial correction date of answer 20/04/2023 answer text <p>The Financial Conduct Authority (FCA) is responsible for ensuring consumer protection for a broad range of financial services products and HM Treasury works closely with the FCA to maintain a strong and safe financial system.</p><p> </p><p>The FCA does not have power to investigate a firm that is unauthorised and not carrying out any regulated activities. Blackmore Bond Plc was not authorised by the FCA and the sale of the ‘mini-bond’ product it offered was not an activity regulated by the FCA. Where problems fall outside the FCA’s statutory remit, they assist other agencies and regulators wherever they can. In the case of Blackmore Bond, the FCA passed relevant information to the City of London Police.</p> answering member constituency Arundel and South Downs answering member printed Andrew Griffith question first answered 20/04/2023 12:37:33 answering member 4874 label Biography information for Andrew Griffith
tabling member	4822 label Biography information for Feryal Clark

1610420

registered interest
date	14/04/2023
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, how many and what proportion of calls to the HMRC MP hotline (a) were made in total, (b) were not answered, (c) involved the caller being on hold for more than 10 minutes and (d) were terminated following the caller being on hold for more than 10 minutes in each of the last 12 months.
tabling member constituency	Enfield North
tabling member printed	Feryal Clark
uin	180553
answer	answer is ministerial correction date of answer 24/04/2023 answer text HMRC publishes monthly and quarterly performance data on GOV.UK<p> </p><p><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fcollections%2Fhmrc-monthly-performance-reports&amp;data=05%7C01%7Cdavid.g.piper%40hmrc.gov.uk%7C0f72c1ec121d420a957408db4178b59c%7Cac52f73cfd1a4a9a8e7a4a248f3139e1%7C0%7C0%7C638175758910750247%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=wJMIGfkIFClOg3KtFAIjwYa8yYORS2f8nKWhltR0Sdc%3D&amp;reserved=0" target="_blank">https://www.gov.uk/government/collections/hmrc-monthly-performance-reports</a></p><p> </p><p><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fcollections%2Fhmrc-quarterly-performance-updates&amp;data=05%7C01%7Cdavid.g.piper%40hmrc.gov.uk%7C0f72c1ec121d420a957408db4178b59c%7Cac52f73cfd1a4a9a8e7a4a248f3139e1%7C0%7C0%7C638175758910750247%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=RUhDuMuJybYahjgWXcgzEmK8C7VY5OV56IFwNizDkXs%3D&amp;reserved=0" target="_blank">https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates</a></p> answering member constituency Louth and Horncastle answering member printed Victoria Atkins question first answered 24/04/2023 15:35:49 answering member 4399 label Biography information for Victoria Atkins
tabling member	4822 label Biography information for Feryal Clark

1610421

registered interest
date	14/04/2023
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, how many complaints were (a) received and (b) resolved by HMRC in each month of each of the last five years.
tabling member constituency	Enfield North
tabling member printed	Feryal Clark
uin	180554
answer	answer is ministerial correction date of answer 24/04/2023 answer text <p>Monthly performance data is published on GOV.UK. Volumes of complaints received, and outcomes can be viewed in the supporting data tables.</p><p> </p><p><a href="https://www.gov.uk/government/collections/hmrc-monthly-performance-reports" target="_blank">https://www.gov.uk/government/collections/hmrc-monthly-performance-reports</a></p><p> </p><p>The average time taken to resolve complaints is not included in the monthly performance reports, however it is published in the HMRC report and accounts. Links to the latest report and accounts are provided below.</p><p> </p><p><a href="https://www.gov.uk/government/publications/hmrc-annual-report-and-accounts-2021-to-2022" target="_blank">HMRC annual report and accounts: 2021 to 2022 - GOV.UK (www.gov.uk)</a><a href="https://www.gov.uk/government/publications/hmrc-annual-report-and-accounts-2020-to-2021" target="_blank">HMRC annual report and accounts: 2020 to 2021 - GOV.UK (www.gov.uk)</a></p><p><a href="https://www.gov.uk/government/publications/hmrc-annual-report-and-accounts-2019-to-2020" target="_blank">HMRC annual report and accounts: 2019 to 2020 - GOV.UK (www.gov.uk)</a></p> answering member constituency Louth and Horncastle answering member printed Victoria Atkins grouped question UIN 180555 question first answered 24/04/2023 15:40:50 answering member 4399 label Biography information for Victoria Atkins
tabling member	4822 label Biography information for Feryal Clark

1610422

registered interest
date	14/04/2023
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, what the average time was for HMRC to resolve a complaint in each of the last five years.
tabling member constituency	Enfield North
tabling member printed	Feryal Clark
uin	180555
answer	answer is ministerial correction date of answer 24/04/2023 answer text <p>Monthly performance data is published on GOV.UK. Volumes of complaints received, and outcomes can be viewed in the supporting data tables.</p><p> </p><p><a href="https://www.gov.uk/government/collections/hmrc-monthly-performance-reports" target="_blank">https://www.gov.uk/government/collections/hmrc-monthly-performance-reports</a></p><p> </p><p>The average time taken to resolve complaints is not included in the monthly performance reports, however it is published in the HMRC report and accounts. Links to the latest report and accounts are provided below.</p><p> </p><p><a href="https://www.gov.uk/government/publications/hmrc-annual-report-and-accounts-2021-to-2022" target="_blank">HMRC annual report and accounts: 2021 to 2022 - GOV.UK (www.gov.uk)</a><a href="https://www.gov.uk/government/publications/hmrc-annual-report-and-accounts-2020-to-2021" target="_blank">HMRC annual report and accounts: 2020 to 2021 - GOV.UK (www.gov.uk)</a></p><p><a href="https://www.gov.uk/government/publications/hmrc-annual-report-and-accounts-2019-to-2020" target="_blank">HMRC annual report and accounts: 2019 to 2020 - GOV.UK (www.gov.uk)</a></p> answering member constituency Louth and Horncastle answering member printed Victoria Atkins grouped question UIN 180554 question first answered 24/04/2023 15:40:50 answering member 4399 label Biography information for Victoria Atkins
tabling member	4822 label Biography information for Feryal Clark

1610423

registered interest
date	14/04/2023
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Complaints
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, if he will make an assessment of the adequacy of the HMRC complaints process; and if he will make a statement.
tabling member constituency	Enfield North
tabling member printed	Feryal Clark
uin	180556
answer	answer is ministerial correction date of answer 24/04/2023 answer text <p>HMRC aim to get their services right for customers first time. They also prioritise a straightforward and accessible complaints process that acknowledges where mistakes are made, puts things right as soon as possible and learns from customer feedback.</p><p> </p><p>HMRC works collaboratively with the independent Adjudicator to learn from complaint insight, and they have improved complaint processes in recent years.</p><p> </p><p>HMRC’s approach to complaints is aligned with the recently launched Parliamentary and Health Service Ombudsman’s UK Central Government Complaint Standards, which were developed in collaboration with Government departments.</p><p> </p><p>HMRC is committed to delivering performance improvements to complaints handling and response times for customers.</p> answering member constituency Louth and Horncastle answering member printed Victoria Atkins question first answered 24/04/2023 15:43:07 answering member 4399 label Biography information for Victoria Atkins
tabling member	4822 label Biography information for Feryal Clark

1610424

registered interest
date	14/04/2023
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, how many and what proportion of calls to each HMRC customer service hotline (a) were made in total, (b) were not answered, (c) involved the caller being on hold for more than 10 minutes and (d) were terminated following the caller being on hold for more than 10 minutes in each of the last 12 months.
tabling member constituency	Enfield North
tabling member printed	Feryal Clark
uin	180557
answer	answer is ministerial correction date of answer 24/04/2023 answer text <p>HMRC publishes the information requested by the Hon. Member monthly and quarterly as below.</p><p> </p><p><a href="https://www.gov.uk/government/collections/hmrc-monthly-performance-reports" target="_blank">https://www.gov.uk/government/collections/hmrc-monthly-performance-reports</a></p><p> </p><p><a href="https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates" target="_blank">https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates</a></p> answering member constituency Louth and Horncastle answering member printed Victoria Atkins question first answered 24/04/2023 15:46:46 answering member 4399 label Biography information for Victoria Atkins
tabling member	4822 label Biography information for Feryal Clark

1610446

registered interest
date	14/04/2023
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Valuation Office Agency: Appeals
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, how long on average appeals to the Valuation Office Agency have taken from date of application to final result, in each of the last five years for which figures are available.
tabling member constituency	Enfield North
tabling member printed	Feryal Clark
uin	180579
answer	answer is ministerial correction date of answer 19/04/2023 answer text There are two forms of formal challenge (appeal) for Council Tax and Non-Domestic Rating disputes. A formal challenge submitted to the Valuation Office Agency (VOA) and appeals to the independent Valuation Tribunal (VT). Legislation permits a taxpayer to appeal to VT when they disagree with the VOA’s decision on the Council Tax band of their domestic property, or Rateable Value of their non-domestic (business) property.<p> </p><p>The VOA publish annual statistics on the number of challenges received, for both domestic and non-domestic properties, including the outcomes, broken down by region. You can view them here:</p><p> </p><p>Domestic properties, ‘Challenges and changes: financial year summaries March 2022’, Table_CTCAC1.3: <a href="http://www.gov.uk/government/statistics/council-tax-challenges-and-changes-in-england-and-wales-march-2022" target="_blank">www.gov.uk/government/statistics/council-tax-challenges-and-changes-in-england-and-wales-march-2022</a></p><p> </p><p>Non-domestic properties, see ‘Non-domestic Rating: Checks, Challenges and Changes, England’ spreadsheets for each year, refer to tables citing Challenges: <a href="http://www.gov.uk/government/collections/non-domestic-rating-challenges-and-changes" target="_blank">www.gov.uk/government/collections/non-domestic-rating-challenges-and-changes</a></p><p><strong> </strong></p> answering member constituency Louth and Horncastle answering member printed Victoria Atkins grouped question UIN 180581 question first answered 19/04/2023 13:56:22 answering member 4399 label Biography information for Victoria Atkins
tabling member	4822 label Biography information for Feryal Clark

1610447

registered interest
date	14/04/2023
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Valuation Office Agency: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, how many calls to the Valuation Office Agency hotline (a) were made in total, (b) were not answered, (c) involved the caller being on hold for more than 10 minutes and (d) were terminated following the caller being on hold for more than 10 minutes in each of the last 12 months.
tabling member constituency	Enfield North
tabling member printed	Feryal Clark
uin	180580
answer	answer is ministerial correction date of answer 24/04/2023 answer text <p>The Valuation Office Agency (VOA) does not publish this level of data. A high-level summary of call volumes, digital contact and timeliness will be published in due course in the VOA’s 2022-23 Annual Report and Accounts.</p> answering member constituency Louth and Horncastle answering member printed Victoria Atkins question first answered 24/04/2023 15:49:06 answering member 4399 label Biography information for Victoria Atkins
tabling member	4822 label Biography information for Feryal Clark

1610448

registered interest
date	14/04/2023
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Valuation Office Agency: Appeals
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, how many appeals to the Valuation Office Agency were successful in (a) England, (b) London and (c) Enfield in each of the last five years.
tabling member constituency	Enfield North
tabling member printed	Feryal Clark
uin	180581
answer	answer is ministerial correction date of answer 19/04/2023 answer text There are two forms of formal challenge (appeal) for Council Tax and Non-Domestic Rating disputes. A formal challenge submitted to the Valuation Office Agency (VOA) and appeals to the independent Valuation Tribunal (VT). Legislation permits a taxpayer to appeal to VT when they disagree with the VOA’s decision on the Council Tax band of their domestic property, or Rateable Value of their non-domestic (business) property.<p> </p><p>The VOA publish annual statistics on the number of challenges received, for both domestic and non-domestic properties, including the outcomes, broken down by region. You can view them here:</p><p> </p><p>Domestic properties, ‘Challenges and changes: financial year summaries March 2022’, Table_CTCAC1.3: <a href="http://www.gov.uk/government/statistics/council-tax-challenges-and-changes-in-england-and-wales-march-2022" target="_blank">www.gov.uk/government/statistics/council-tax-challenges-and-changes-in-england-and-wales-march-2022</a></p><p> </p><p>Non-domestic properties, see ‘Non-domestic Rating: Checks, Challenges and Changes, England’ spreadsheets for each year, refer to tables citing Challenges: <a href="http://www.gov.uk/government/collections/non-domestic-rating-challenges-and-changes" target="_blank">www.gov.uk/government/collections/non-domestic-rating-challenges-and-changes</a></p><p><strong> </strong></p> answering member constituency Louth and Horncastle answering member printed Victoria Atkins grouped question UIN 180579 question first answered 19/04/2023 13:56:22 answering member 4399 label Biography information for Victoria Atkins
tabling member	4822 label Biography information for Feryal Clark