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386151

registered interest
date	29/06/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what average length of time is taken for a call to an HM Revenue and Customs helpline from initial answer to conclusion of inquiry.
tabling member constituency	Wrexham
tabling member printed	Ian C. Lucas
uin	4518
answer	answer is ministerial correction date of answer 02/07/2015 answer text <p>HM Revenue and Customs (HMRC) does not have this information and it could only be made available at disproportionate cost.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 02/07/2015 15:56:29 answering member 1529 label Biography information for Mr David Gauke
tabling member	1470 label Biography information for Ian C. Lucas

386152

registered interest
date	29/06/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Interest Rate Hedging Products
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what assessment he has made of the effectiveness of the FCA Redress Scheme in offering adequate compensation to small businesses affected by bank misconduct.
tabling member constituency	Birkenhead
tabling member printed	Frank Field
uin	4507
answer	answer is ministerial correction date of answer 02/07/2015 answer text <p>The Government has been very clear that the mis-selling of financial products to unsophisticated businesses is wrong and it is important that those businesses that have been affected are compensated. This is why the Financial Conduct Authority (FCA) established a scheme which required banks, with an independent reviewer, to identify where IRHPs had been mis-sold and to establish a procedure for businesses to obtain appropriate redress.</p><p> </p><p>The FCA’s redress scheme has benefitted the majority of businesses. To date, 17,000 small and medium-sized enterprises (SMEs) have been through the FCA redress scheme. Of these, 12,000 SMEs have accepted their offer, amounting to over £1.9 billion in payouts. For those businesses which are unhappy with the way in which their case has been handled, there are routes of recourse available to them.</p><p> </p><p>It is worth noting that the Treasury Select Committee’s report into SME lending, published on 10 March, recommended that the FCA collect the information necessary to establish whether there are systemic failures in the redress scheme. The FCA is carefully considering this recommendation.</p><p> </p> answering member constituency West Worcestershire answering member printed Harriett Baldwin question first answered 02/07/2015 15:37:13 answering member 4107 label Biography information for Dame Harriett Baldwin
tabling member	478 label Biography information for Lord Field of Birkenhead

386153

registered interest
date	29/06/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Wales
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what HM Revenue and Customs sites there are in Wales; and how many people are employed at each such site.
tabling member constituency	Wrexham
tabling member printed	Ian C. Lucas
uin	4520
answer	answer is ministerial correction date of answer 02/07/2015 answer text <p>There are currently seven HMRC locations in Wales: Cardiff, Carmarthen, Colwyn Bay, Merthyr Tydfil, Porthmadog, Swansea, and Wrexham. The table below shows the numbers of staff based at each of these locations at 30 June 2015.</p><p> </p><p> </p><p> </p><table><tbody><tr><td><p>Cardiff</p></td><td><p>2811</p></td></tr><tr><td><p>Carmarthen</p></td><td><p>15</p></td></tr><tr><td><p>Colwyn Bay</p></td><td><p>9</p></td></tr><tr><td><p>Merthyr Tydfil</p></td><td><p>10</p></td></tr><tr><td><p>Porthmadog</p></td><td><p>20</p></td></tr><tr><td><p>Swansea</p></td><td><p>235</p></td></tr><tr><td><p>Wrexham</p></td><td><p>369</p></td></tr></tbody></table><p> </p><p> </p><p> </p><p>Carmarthen, Colwyn Bay and Merthyr Tydfil will close in 2015 as part of HMRC’s future location plans. HMRC is working closely with the staff based at these offices to identify redeployment options.</p><p> </p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 02/07/2015 15:04:07 answering member 1529 label Biography information for Mr David Gauke
tabling member	1470 label Biography information for Ian C. Lucas

386154

registered interest
date	29/06/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what average length of time is taken to provide an initial answer to callers to an HM Revenue and Customs helpline.
tabling member constituency	Wrexham
tabling member printed	Ian C. Lucas
uin	4519
answer	answer is ministerial correction date of answer 02/07/2015 answer text <p>HM Revenue and Customs (HMRC) handles around 50 million telephone calls annually and regularly publishes general performance reports on GOV.UK.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 02/07/2015 15:55:44 answering member 1529 label Biography information for Mr David Gauke
tabling member	1470 label Biography information for Ian C. Lucas

386221

registered interest
date	29/06/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Welfare Tax Credits
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what assessment HM Revenue and Customs has made of the effect on levels of tax credits compliance of the redeployment of staff of that department to handle tax credits renewal calls.
tabling member constituency	Wansbeck
tabling member printed	Ian Lavery
uin	4586
answer	answer is ministerial correction date of answer 02/07/2015 answer text No tax credit compliance staff have been redeployed to handle tax credit renewal phone calls.<p> </p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 02/07/2015 16:27:29 answering member 3969 label Biography information for Damian Hinds
tabling member	4139 label Biography information for Ian Lavery

386222

registered interest
date	29/06/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what his policy is on charging for calls to HM Revenue and Customs helplines.
tabling member constituency	Wrexham
tabling member printed	Ian C. Lucas
uin	4587
answer	answer is ministerial correction date of answer 02/07/2015 answer text <p>HM Revenue and Customs (HMRC) and its supplier, Kcom, do not charge customer for calls to its historic 0845 or current 03000 numbers.</p><p> </p><p> </p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 02/07/2015 15:54:53 answering member 1529 label Biography information for Mr David Gauke
tabling member	1470 label Biography information for Ian C. Lucas

386224

registered interest
date	29/06/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Railways: Brighton
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what feasibility work the Government has undertaken on the establishment of a Brighton Mainline 2; if he will make it his policy to allocate spending for such a line under the Budget in July 2015; and if he will make a statement.
tabling member constituency	Brighton, Pavilion
tabling member printed	Caroline Lucas
uin	4644
answer	answer is ministerial correction date of answer 02/07/2015 answer text <p>The government notes the support this proposal has received, and is taking these proposals seriously.</p><p> </p><p> </p><p> </p><p>The government announced at Budget earlier this year that funding would be provided for a further study into re-opening the Lewes-Uckfield line.</p><p> </p><p> </p><p> </p><p>The Chancellor will set out his Budget next week.</p><p> </p> answering member constituency Chelsea and Fulham answering member printed Greg Hands question first answered 02/07/2015 15:25:48 answering member 1526 label Biography information for Greg Hands
tabling member	3930 label Biography information for Caroline Lucas

386226

registered interest
date	29/06/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, what the geographical location is of HM Revenue and Customs (HMRC) employees and contractors used to staff HMRC helplines.
tabling member constituency	Wrexham
tabling member printed	Ian C. Lucas
uin	4639
answer	answer is ministerial correction date of answer 02/07/2015 answer text <p>HM Revenue and Customs (HMRC) has over 500 helplines which are based in locations throughout the United Kingdom.</p><p> </p><p> </p><p> </p><p>Contact details can be found on GOV.UK.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke question first answered 02/07/2015 15:40:51 answering member 1529 label Biography information for Mr David Gauke
tabling member	1470 label Biography information for Ian C. Lucas

386227

registered interest
date	29/06/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Fuels: Excise Duties
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, if he will take account of the differential in prices of diesel in Northern Ireland and the Republic of Ireland when setting future fuel duty levels.
tabling member constituency	East Londonderry
tabling member printed	Mr Gregory Campbell
uin	4713
answer	answer is ministerial correction date of answer 02/07/2015 answer text <p>Like all taxes, fuel duty is kept under review with its effects in a number of areas considered when setting the duty rate.</p><p> </p> answering member constituency East Hampshire answering member printed Damian Hinds question first answered 02/07/2015 16:29:32 answering member 3969 label Biography information for Damian Hinds
tabling member	1409 label Biography information for Mr Gregory Campbell

386228

registered interest
date	29/06/2015
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Banks: Greece
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, if he will estimate how many people have deposits with Greek-owned banks in the UK that are not covered by the bank deposit protection limit; and how many of those people are UK citizens.
tabling member constituency	East Londonderry
tabling member printed	Mr Gregory Campbell
uin	4705
answer	answer is ministerial correction date of answer 02/07/2015 answer text I refer the hon Member to the Chancellor of the Exchequer’s oral statement to the House on 29 June 2015.<p> </p> answering member constituency West Worcestershire answering member printed Harriett Baldwin question first answered 02/07/2015 16:31:17 answering member 4107 label Biography information for Dame Harriett Baldwin
tabling member	1409 label Biography information for Mr Gregory Campbell