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100311

registered interest
date	22/10/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Social Services: Pay
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, how much of the national minimum wage arrears identified in the social care sector by HM Revenue and Customs in the findings of its social care evaluation of November 2013 have been recovered and paid to the workers affected.
tabling member constituency	Stockton North
tabling member printed	Alex Cunningham
uin	211605
answer	answer is ministerial correction date of answer 03/11/2014 answer text <p>The Government takes the enforcement of the National Minimum Wage (NMW) very seriously.</p><p> </p><p> </p><p> </p><p>HMRC does not keep data in a format to enable provision of the statistics requested on the amount of arrears paid or not paid to workers. HMRC contacts every employer whom they find has paid workers below the National Minimum Wage to confirm that they have paid the identified arrears to the workers. In addition, where it has found arrears for five or fewer workers it will contact all the workers to confirm payment by the employer. In cases involving arrears for more than five workers it will contact a minimum sample of five workers to confirm payment by the employer. HMRC will pursue non-payment of arrears through civil recovery action.</p><p> </p><p> </p><p> </p><p>HMRC review every complaint that is referred to them by the Pay and Work Rights Helpline and will always investigate any case of possible National Minimum Wage abuse. Therefore there will always be variation in the number of cases investigated within specific sectors.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke grouped question UIN 211547 211653 question first answered 03/11/2014 15:22:53 answering member 1529 label Biography information for Mr David Gauke
tabling member	4122 label Biography information for Alex Cunningham

100314

registered interest
date	22/10/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, whether his Department has approved (a) the strategic outline business case and (b) the full business case for universal credit.
tabling member constituency	Leeds West
tabling member printed	Rachel Reeves
uin	211587
answer	answer is ministerial correction date of answer 29/10/2014 answer text <p>I refer the hon member to the answer that I gave on 24 October to the hon member for South Down:</p><p> </p><p> </p><p> </p><p><a href="http://www.parliament.uk/business/publications/written-questions-answers-statements/written-questions-answers/?page=1&amp;max=20&amp;questiontype=AllQuestions&amp;house=commons%2clords&amp;uin=208391" target="_blank">http://www.parliament.uk/business/publications/written-questions-answers-statements/written-questions-answers/?page=1&amp;max=20&amp;questiontype=AllQuestions&amp;house=commons%2clords&amp;uin=208391</a></p><p> </p> answering member constituency Witham answering member printed Priti Patel question first answered 29/10/2014 14:43:05 answering member 4066 label Biography information for Priti Patel
tabling member	4031 label Biography information for Rachel Reeves

100315

registered interest
date	22/10/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Home Care Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 17 October 2014 to Question 209191, for what reason fewer HM Revenue and Customs investigations into the home-care sector were carried out in 2013-14 than 2012-13.
tabling member constituency	Stockton North
tabling member printed	Alex Cunningham
uin	211547
answer	answer is ministerial correction date of answer 03/11/2014 answer text <p>The Government takes the enforcement of the National Minimum Wage (NMW) very seriously.</p><p> </p><p> </p><p> </p><p>HMRC does not keep data in a format to enable provision of the statistics requested on the amount of arrears paid or not paid to workers. HMRC contacts every employer whom they find has paid workers below the National Minimum Wage to confirm that they have paid the identified arrears to the workers. In addition, where it has found arrears for five or fewer workers it will contact all the workers to confirm payment by the employer. In cases involving arrears for more than five workers it will contact a minimum sample of five workers to confirm payment by the employer. HMRC will pursue non-payment of arrears through civil recovery action.</p><p> </p><p> </p><p> </p><p>HMRC review every complaint that is referred to them by the Pay and Work Rights Helpline and will always investigate any case of possible National Minimum Wage abuse. Therefore there will always be variation in the number of cases investigated within specific sectors.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke grouped question UIN 211605 211653 question first answered 03/11/2014 15:22:53 answering member 1529 label Biography information for Mr David Gauke
tabling member	4122 label Biography information for Alex Cunningham

100318

registered interest
date	22/10/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Home Care Services: Pay
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 17 October 2014 to question 209191, how many investigations by HM Revenue and Customs into the home care sector were conducted in the first six months of 2014-15.
tabling member constituency	Stockton North
tabling member printed	Alex Cunningham
uin	211653
answer	answer is ministerial correction date of answer 03/11/2014 answer text <p>The Government takes the enforcement of the National Minimum Wage (NMW) very seriously.</p><p> </p><p> </p><p> </p><p>HMRC does not keep data in a format to enable provision of the statistics requested on the amount of arrears paid or not paid to workers. HMRC contacts every employer whom they find has paid workers below the National Minimum Wage to confirm that they have paid the identified arrears to the workers. In addition, where it has found arrears for five or fewer workers it will contact all the workers to confirm payment by the employer. In cases involving arrears for more than five workers it will contact a minimum sample of five workers to confirm payment by the employer. HMRC will pursue non-payment of arrears through civil recovery action.</p><p> </p><p> </p><p> </p><p>HMRC review every complaint that is referred to them by the Pay and Work Rights Helpline and will always investigate any case of possible National Minimum Wage abuse. Therefore there will always be variation in the number of cases investigated within specific sectors.</p><p> </p> answering member constituency South West Hertfordshire answering member printed Mr David Gauke grouped question UIN 211547 211605 question first answered 03/11/2014 15:22:54 answering member 1529 label Biography information for Mr David Gauke
tabling member	4122 label Biography information for Alex Cunningham

100523

registered interest
date	22/10/2014
answering body	HM Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Welfare Tax Credits: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask Mr Chancellor of the Exchequer, if he will take steps to reduce waiting times experienced by (a) people on a low income and (b) other people using the HM Revenue and Customs tax credits helpline.
tabling member constituency	Barnsley Central
tabling member printed	Dan Jarvis
uin	211582
answer	answer is ministerial correction date of answer 03/11/2014 answer text <p>HMRC is responsible for handling calls to the Tax Credits helpline but is unable to distinguish, at the point of contact with its telephone system, if a caller is on a low income or otherwise.</p><p> </p><p>To keep the cost of dealing with HMRC as low as possible, the department has made it cheaper to call in most cases by rolling out 03 telephone numbers and by introducing voice recognition technology to its telephone systems, this allows some customers to get the answer they need without waiting to speak to adviser.</p><p> </p><p>HMRC recognises that wait times across all lines of business are not where it, or its customers, would like them to be. Over the next few months HMRC will be migrating its existing telephone services to a new telephony platform. This will improve the way that the queuing systems work and over time, will lead to reduced wait times.</p><p> </p><p>HMRC is also looking at a number of initiatives to improve customer service and wait times. These include: greater flexible working across HMRC to improve its response to particular peaks in demand and is investing in online and digital services for the future, opening up a wider variety of channels.</p><p> </p> answering member constituency Witham answering member printed Priti Patel question first answered 03/11/2014 14:50:04 answering member 4066 label Biography information for Priti Patel
tabling member	4243 label Biography information for Dan Jarvis